Customer Service Cuyahoga Falls

OBJECTIVE

Highly motivated, hardworking individual, seeking a remote position where I can showcase my customer service and management skills to provide excellent customer service with an emphasis on productivity.

EDUCATION HISTORY

Associates Degree August 2020 Stark State College

Psychology program

GPA: 3.5

Awards: Spring and Fall Semesters of 2020 was on Dean’s List for grades

Licensed Advanced Cosmetologist May 1996 Ohio State Board of Cosmetology

Licensed Cosmetology Instructor May 2004 Ohio State Board of Cosmetology

Coursework: Cuyahoga Falls High School Cosmetology program

Completed 1,500 hours

Diploma May 1996 Hudson High School

Coursework: General

SKILLS AND ABILITIES

●Excels in customer service and ability to work under tense situations.

●Managerial experience working with staff and customers of busy personal service industry business.

●Leadership skills including empathy and attentive listening with fellow employees and customers alike.

●Excellent organizational skills with attention to detail.

●Adaptable when working with various personality types and ages.

●Reliable, dependable, and dedicated employee.

●Proficient in Microsoft office: Word, Excel

●Proficient in Google Docs.

●Proficient in ICS customer database.

WORK EXPERIENCE

Great Clips, Management/hairstylist

August 1996 - Present

●Hairstylist providing services to a variety of customers with focus on customer satisfaction

●Management ensures adequate staff coverage by preparing schedules based on previous productivity reports.

●Reconcile end of day sales, customer count, productivity, and prepare precise bank deposits.

●Responsible for interviewing potential hires and corrective action for current staff.

●Coordinate product orders and keep accurate product inventory.

●Ensure compliance with state board regulations

●Promoting product sales and providing product education tailored to client needs.

Awards

●Excellence is new customer return and repeat customer return rate (2007, 2008, 2009, 2010, 2011)

●Highest product sale (2007)

Salon Husdon, Receptionist

June 1995- August 1996

●Booking appointments

●Calling clientele for follow up appointments

●Shampooing hair and assisting with day to day operations. .

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