Entry Specialist Business Analyst
Resume:
MARTINS HENDA
Sacramento, CA 95826
Phone 916-***-****
E-mail: ************@*****.***
Summary of Qualifications
Experience in Quality Assurance Process, Independent Medical Review and Independent Bill
Review Contracts, Call Center, Continue improvement and Process Improvement.
Knowledge in PC Hardware, Java programming, HTML5, SQL, C++, XML, JQUERY, Software development cycle, Quality Assurance, Microsoft Applications including Word, Excel, PowerPoint, Outlook and Access.
Possesses the necessary project management skills to effectively and successfully see a project through to completion including development, planning implementation, analysis, fiscal management, and education phases of a project.
Highly organized and extremely detail oriented.
Dynamic, high-energy presenter/teacher that is able to keep an audience interested and engaged in a wide variety of topics.
Exceptional critical thinker with the ability to troubleshoot and problem solve with excellent verbal and written skills to communicate effectively and tactfully.
Flexible to work both autonomously and in a team setting to meet the goals and objectives of the department and organization.
Ability to communicate effectively and tactfully with persons from diverse cultural and professional backgrounds.
Fluent in Spanish and Portuguese
Professional Experience
01/28/2019 – present
Information Technology Associate - IT Business Analyst
Department of Consumers Affairs - Contractor State License Board Rancho Cordova, CA
Work with CSLB management and SME to develop, document and continuously improve business processes in CSLB Licensing and examination, Enforcement and Administration Divisions.
Convenes and facilitate meetings with CSLB staff and other entities to identify and gather “as is” business process information at the task level.
Develops, document and suggests improvement/changes for business processes, and identify and propose the elimination of processes that are duplicative and/or bring no value.
Verifies and validates proposed improvements to ensure effectiveness.
Prepares, updates and maintain a summary page for each business process, BPD for each process and step by step narrative describing each process.
Updates and maintain a cross-reference matrix for use-cases and BPD processes and prepares other documentation deemed necessary.
Work with business staff and IT staff to ensure all steps of change control have been completed appropriately and accurately.
Analyze business functions and maps to existing IT systems.
Document specifications and technical requirements to existing IT systems.
Develop Business process USE-Cases/Test Records
Conduct testing and documents pre-/post-conditions and results.
Performed other duties as assigned.
12/16/2017 – 01/27/2019
Business Analyst – System Design
Maximus Inc. – Folsom Shared Services Folsom, CA
Wrote SQL queries and perform detailed data analysis for the monthly RECON file.
Created process flow for the detailed data analysis of the RECON file using Visio.
Interacted with business unit for solutions on system enhancement and new system.
Wrote Gap analysis for system enhancement and new system.
Wrote business requirements for system enhancement and new system.
Wrote test scenarios and perform User acceptance test, regression test, and post implementation
Review.
Conducted research and system analysis and provided recommendations to business unit manager.
Performed other duties as assigned
09/01/2013 – 12/15/2017
Sr. Administrator Quality Assurance
Maximus Federal Services. ~ Independent Medical Review Folsom, CA
I was responsible for planning, organizing and implementing the quality assurance program for the following departments: Call Center, Document Imaging, Preliminary Review, Clinical Consultant, Document Review, Case Creation, Case Closer, and staff in accordance with quality management plans and schedules. Use Continue improvement and Process Improvement procedures to enhance Quality Scores for each department.
Wrote tests scenarios for user acceptance test, perform user acceptance tests in UAT and QA Environment, perform regression tests in UAT and QA Environment and report the outcome to management.
Conducted audit review in processes such as Call Center, Document Imaging, Preliminary Review, Clinical Consultant, Document Review, Case Creation, Case Closer, and staff in accordance with quality management plans and schedules.
Database responsibilities include analytical and critical thinking skills to abstract information from the quality management system.
Maintain compliance with State Regulations (California Department of Industrial Relations) throughout my daily job duties.
Perform other tasks that may be assigned by management such as QA Calibration, Checksheet creation, Meeting minutes Facilitator and Note taker, daily sample file creation, and updating sample monthly file.
Performed other tasks that may be assigned by management
09/01/2007 – 08/31/2013
Quality Assurance Analyst
Maximus Inc. - Healthy Families Program Folsom, CA
Wrote tests scenarios for user acceptance test, performed user acceptance tests in UAT and QA Environment, performed regression tests in UAT and QA Environment and reported the outcome to management.
Maintained compliance with State Regulations (Managed Risk Medical Insurance Board) throughout my daily job duties.
I was responsible for, but not limited to, planning, organizing and implementing the quality assurance program for the following departments: Call Center, Data Entry, Eligibility, Mail Room and Image Assembly. Research and develop monitoring tools such as quality assurance database using Microsoft Access.
Conducted Audit review on processes and staff in accordance with quality management plans and schedules.
Database responsibilities included analytical and critical thinking skills to abstract information from the quality management system.
Performed detailed analysis from data and prepare reports on weekly basis.
Managed time and priorities appropriately to meet the needs of competing demands.
Reported daily to department supervisors and division managers on all quality issues using Quality Assurance Alert and Quality Assurance Calibration.
Performed other tasks that may be assigned by management.
03/01/2007 – 08/31/2007
Quality Assurance Apprentice
Maximus Inc. - Healthy Families Program Folsom, CA
Performed Quality Assurance audit review in processes such as Call Center, Data Entry,
Eligibility, Letters, Program Review/Appeal, Billing Invoices, and Image Assembly in
accordance with quality Assurance management plans and schedules.
Reported daily to department supervisors and division managers on all quality issues using Quality Assurance Alert and Quality Assurance Calibration.
Wrote tests scenarios for QA testing, and performed initial testing, Regression testing and post
implementation testing.
Performed Call Center QA Calibration.
Prepared Weekly/Monthly Quality reports and sent to the management.
Reviewed daily letter exception and reported the outcome to management.
Maintained compliance with State Regulations (Managed Risk Medical Insurance Board)
throughout my daily job duties.
Performed other tasks that may be assigned by management
09/01/2006 – 02/28/2007
EE\CAA Liaison
Maximus Inc. - Healthy Families Program Folsom, CA
Obtained Enrollment Entity and Certified Application Assistant information by answering telephone calls in English and Spanish, using scripts and verifying information, and answering all questions that Enrollment Entity and Certified Application Assistant information may have.
Reach out to Enrollment Entity and Certified Application Assistant information to provide them information about the program.
Reached out to Enrollment Entity and Certified Application Assistant information to provide them information about the program.
Processed Enrollment Entity and Certified Application Assistant by adding them into the Database.
Maintained and improved quality results by adhering to standards and guidelines, and
recommending improved procedures.
Performed other duties as assigned
02/01/2006 – 08/31/2006
Data Entry Specialist
Maximus Inc. - Healthy Families Program Folsom, CA
Performed data entry of Healthy Families Program application into Maxe2 Database.
Performed other duties as assigned
06/05/2005 – 01/31/2006
Bilingual Customer Services Representative
Maximus Inc. - Healthy Families Program Folsom, CA
Obtained client information by answering telephone calls in English and Spanish, interacted
with Healthy Families Program and Access for Infant and Mothers stake holders using scripts and information verification.
Reached out to Healthy Families Program and Access for Infant and Mothers stake holders to provide them information on the program.
Informed clients regarding programs procedures, answered questions and provided additional information.
Maintained and improved quality results by adhering to standards and guidelines, and
recommended improving procedures.
Performed other duties as assigned
Certifications
Microsoft Technology Associate:
Database Fundamentals
Issued by Microsoft on 07/18/2017
Business Analysis Program:
University of California Davis in partnership with CA Department of Technology
Issued on 11/18/2019
Education
Master of Science in Computer Science
Colorado Technical University – Graduated on 05/2020
Bachelor of Science Degree in Information Technology
University of Phoenix – Graduated on 08/2018
Associate of Applied Science Degree in Software Development
ITT Technical Institute– Graduated on 06/2016
Technical classes completed:
Colorado Technical University
Security Management
Network Security
Operating Systems Security
Digital Forensics
Systems Engineering Methods
Database Systems
Design and Analysis of Algorithms
Computer Networking
Modern Operating Systems
Modern Operating Systems
Computer Systems Security Foundations
University of Phoenix
Discrete Math for Information Technology (Lower Division)
Fundamentals of Networking (Upper Division)
Java Programming I (Upper Division)
Database Concepts (Upper Division)
SQL for Business (Upper Division)
Fundamentals of Access Database (Lower Division)
Querying a SQL Server (Lower Division)
Administering A SQL Server (Lower Division)
Implementing a Data Warehouse (Lower Division)
Fundamentals of Business Systems Development (Upper Division)
Intro to Information Assurance and Security (Upper Division)
Project Planning and implementation (Upper Division)
Application Implementation (Upper Division)
Special Purpose Databases (Upper Division)
Into to Software Engineering (Upper Division)
Software Architecture (Upper Division)
.NET I (Upper Division)
Cloud Technologies (Upper Division)
Enterprise Database Management Systems (Upper Division)
ITT Technical Institute
Introduction to application design and development
Creating websites using html and CSS+
Creating websites using html5, css3 and JavaScript
Introduction to java programming
Introduction to mobile operating systems
Application development using java I
Application development using java II
Introduction to personal computers
Introduction to programming
Introduction to database and xml with jQuery
PC technology
Advanced Software Development Using Java
Software Development Capstone Project
Social Networking Applications and Technology
Cosumnes River College
Linux Operating System
Intermediate Linux Operating System
Introduction to Computer Information System
Introduction to Relational Database Design SQL
Introduction Database Management Microsoft Access
Intermediate Database Management Microsoft Access
Intermediate SQL
Database Programming SQL
Application Development Client-server Environment
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