Data Entry Inspector
Resume:
JOSELYN BREA
*************@*****.***.***
PROFESSIONAL SUMMARY
Skilled government employee offers 15 years of experience in high performing municipal governments. I am seeking an entry level position in a corporation offering new growth opportunities and professional challenges.
EMPLOYMENT HISTORY
Income Maintenance Caseworker 10/2004-9/2015
Currently employed by the Pennsylvania Department of Public Welfare, making determinations for applicants meet the eligibility requirements for public assistance programs such as Medical Assistance and Food Stamps; administer Federal or Federally-assisted programs that provide cash or in-kind assistance or services directly to persons based on needs, such as Temporary Assistance for Needy Families.
Plan, organize and manage caseloads of 30 to 50 customers, ensuring that eligibility determinations and re-determinations are met within the strict timeframes set forth by the DPW.
Conduct interviews via phone or face to face, in order to gather and analyze information to establish eligibility. Compute benefit amounts; provide services and referrals as needed. Communicate with customers with respect and dignity, and work with them to develop plans for self-sufficiency. Maintained confidentiality according to HIPAA regulations.
Consistently meet the high performance standards for technical accuracy as prescribed by DPW.
Work in conjunction with the Office of Inspector General & Division of Special Investigation regarding possible fraudulent behavior or misuse of benefits. Investigate and process over-payments per governmental guidelines, utilizing government system interface such as Social Security Administration, Unified Justice Portal system, IRS tax data. Maintain confidentiality per PA and US law. Assist the OIG agent in interviewing bilingual individuals pursuant to investigations. Testified as a witness for the state at court hearings related to prosecution or collection of Commonwealth benefits.
Unemployment Compensation Interviewer: 9/2000-9/2004
Taking claims for unemployment compensation. Gathered information and pertinent data from claimants and employers to establish validity of claims for UC benefits in accordance with the PA UC law. Performed data entry of claims, identified any issues affecting eligibility, and advised claimants of their rights & responsibilities under PA UC law. Reviewed verifications submitted by claimants, employers and other agency offices to ensure all necessary data was provided. Participated in the settlement of routine adjustments and over-payments, such as holiday pay or other routine cases. Participated in the training of new employees in taking and processing claims for UC claims.
EDUCATION
1995-1999: Mercy College, Dobbs Ferry, NY
Hotel & Restaurant Management
REFERENCES AVAILABLE UPON REQUEST
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