Call Center Office Manager
Resume:
Michelle Collins
****************@***.***
The Law Office of Robert Graziano 2016-Present
Office Manager
Ran a busy single lawyer immigration law practice handling all facets of legal cases for more than 150 clients.
Completed and filed various government forms and legal documents, following stringent timelines and processes
Interviewed and transcribed client encounters and processed all written communications for the firm
Interpreted telephonically as well as in person client encounters for Spanish speaking clients
Provided certified translation of documents and government forms for Spanish speaking clients
Created a multifaceted spreadsheet to track and record all fees, client payments and other business expenses
Streamlined processes and increased productivity to provide structure for lawyer whose strengths lay entirely in the courtroom and were non-existent in the office
Servotronics, Inc. 2013-2015
Sales/Client Order Specialist
Processed contracts and orders for aerospace component company with annual sales in excess of $25 million.
Handled electronic processing for contracts and daily orders for more than 100 clients
Updated and streamlined filing system for improved accessibility and governmental accountability
Wrote process manual to facilitate departmental cross training
Mattel, Inc./Fisher Price 1997-2013
Consumer Affairs Department
Consumer Affairs Call Center and Safety Trainer 1997-2002
Wrote process manual and trained all call center staff in operations and safety procedures
Facilitated transfer of call center from Phoenix, AZ to East Aurora, NY including ensuring relocation of physical assets as well as staffing and training of employees for a newly created department
Developed company-wide program for the handling of product safety concerns resulting from customer experiences
Art Department
Product Specialist 2002-2006
Produced all product model interim photography for Design Department
Handled product models and created display materials for national trade shows and internal sales conferences
Product Art Specialist 2006-2013
Was instrumental in the creation of company-wide documentation of color processes for hundreds of new products annually
Comprehensively photographed each individual component of every product to provide manufacturing guidance and ensure correct color application throughout production
Coordinated interdepartmental communication
University of Massachusetts/Boston 1983-1985
Bachelor of Arts degree in Spanish Language, with a minor in Latin American History and Russian Language
DePauw University 1981-1983
Course work in Spanish Language, with a minor in Latin American History
References available upon request
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