Parts Manager Customer Service

DUSTIN BURT

**************@*****.*** 270-***-**** Owensboro, KY 42301

Summary

Well rounded and talented individual looking to work for an established organization that can utilize my strengths and abilities to promote company growth.

Skills

Invoice processing

Stock management

POS systems operations

Inventory auditing

Ordering parts

Customer relations

Vendor relations

Project management

Promotional planning

SAP understanding

Complaint handling

Delivery order fulfillment

Organization

Data management

Team building

Customer service

Human resource management

Data collection

Knowledge of auditing systems

Quality assurance experience

Employee training

Operation monitoring

Inspections

Problem resolution

Relationship building

Experience

Don Moore Automotive Team Owensboro, KY

Hyundai Parts Manager

01/2014 - 09/2020

Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Established individual parts inventory levels to balance stock for maximum inventory turns.

Performed random audits per to verify inventory accuracy and availability.

Monitored and adjusted inventory to minimize obsolescence.

Improved sales and inventory management by effectively controlling daily parts program activities.

Increased productivity, effectively managing employees and crew while coordinating dispatching activities and daily ordering processes.

Developed and administered aggressive wholesale parts program while increasing profitability.

Reduced process lags by implementing new procedures while fulfilling service requests, generating orders, and tracking inventory.

Alcoa Automotive Hawesville, KY

Quality Administrator

01/2000 - 06/2008

Established product specifications and quality assurance practices.

Completed various financial and quality audits for different departments.

Kept records of quality reports and statistical reviews.

Troubleshot product issues and fixed problems.

Supervised and guided inspectors, technicians and other staff.

Reviewed customer interactions and activity reports to identify and address concerns.

Collaborated with others to discuss new opportunities.

Maintained updated knowledge.

Monitored product trends and suggested changes.

Fielded customer complaints and rectified service issues.

Education and Training

Daviess County High School-Diploma

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