Customer Service Area School

BRITTANY PARMENTER

**** *. **** ** ******** · 715-***-****

*************@*****.***

My goal is to provide best in class customer service to all internal/external clients, while gaining skills and experience needed to excel in my career path.

EXPERIENCE

2020-CURRENT

CUSTOMER SUPPORT, FLAIR FLEXIBLE PACKAGING

Coordinating all aspects of projects beginning to end, including technical support on film structures and packaging design. Relying upon specialized knowledge of film chemistry and company's products and services to produce results for the customer. Using independent judgment to assess and build positive customer relationships, and be proactive in asking key questions to determine and meet customer needs in a timely fashion. Communicating key business transaction information with customers via telephone and email, including handling of all customer inquiries for the accounts assigned. Entering and tracking quotes, orders, samples, etc. Follow up on quotes on regular basis until order is received or opportunity deemed lost. Gathering and sending samples to customers. Sending credit applications and all other appropriate forms to new customers and ensures that credit is approved before orders are entered. Acting as coordinator for the artwork process and serves as point of communication for customer on all aspects of art process. Enters claims as required and follows through to close of claim. Maintains record of claim.

2019-2020

LUNCHROOM SUPERVISOR, APPLETON AREA SCHOOL DISTRICT

Prepare lunchroom for students. Supervised grades K-6 both indoors for lunch and outdoors for recess.

2011-2019

SENIOR CUSTOMER SERVICE REPRESENTATIVE, Rocket industrial, inc.

Facilitate all phases of the ordering process, including, but not limited to; data entry, proofing, acknowledging, expediting, invoicing, and filing. Answer customer phone calls, to include website customers and inside/outside sales representatives. Maintain B2B online ordering platform. Created training processes, documents, and trained/onboarded new team members. Process direct purchase orders, verifying delivery and pricing on vendor acknowledgments, communicating with vendors, and negotiated pricing. Processed vendor returns due to quality issues or incorrect products. Issued customer RMA's and customer credits. Create, update, and print customer order pads, and quotations. Gather and ensure proper destruction of customer credit card information. Operate a variety of different office equipment, using various software and hardware programs. Worked with individual sales reps for customers within their territories, to include, customer inquiries, processing quotes, and product sourcing. Collaborate with other departments including purchasing, and warehouse/shipping to assure customer products are in stock and have shipped in a timely manner. Assisted AR with delinquent accounts and aided with payment collections.

EDUCATION

JUNE 2004

DIPLOMA, Wittenberg-Birnamwood High School

SKILLS

Strong understanding of administrative duties

Efficient in Microsoft Office

Able to answer & direct multiple line phone systems

Detail Oriented

Works well with others or independently

Multi-Task

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