General manager
Resume:
Ian Martin
Springfield, IL *****
************@*****.***
Professional Summary
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.
Job Title with over Number years of successful experience in Skill and Skill. Recognized consistently for performance excellence and contributions to success in Industry industry. Strengths in Skill and Skill backed by training in Area of study. Senior Job Title and outstanding performer in Skill and Skill within Industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Type business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented Job Title consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Project manager supervision
Supervising personnel
Recruitment / Human Resources
Physically strong
Delivered information on program to callers, enabling positive decision-making and educated elections for service.
Human Resources Management (HRM)
Developed outstanding verbal communication and active listening skills, which promoted better responses to callers and boosted call intake by [100%] Human resources knowledge
Supervising investigations
Health education and resources
Human resources policies
Requested donations from current students, alumni, family members and individuals through calls and email exchanges and promptly offered thanks and appreciation to maintain positive relationships. Interacted with other [Job Title]s professionally to develop strategies to combat negative responses from call recipients.
Health education
Customer service optimization
Claims investigation and research
Front desk management
Leadership communications
Small business operations
Converting leads
Educating consumers
First Call resolution
Human relations skills
Human resources support
Understanding of human resources
Human resources background
Emergency call response
Human resources administration
Professional Summary
Working /leading others has always been my Passion and my dream. Motivating others has also been my Passion and my dream. I will continue to work with others and lead others after I'm long and gone as well.
Skills
1. Leadership
1. OCD
1. Open minded
2. Gray thinker
1. Motivated to helping others
1. Never giving up
1. Teamwork
1. Having a good time
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
District Manager/General Manager
Fast Food Restaurants - Chicago, IL
March 2014 to August 2026
Fast Food Restaurants & Human Rights / Resources Chicago, Illinois Worked with Type customers to understand needs and provide Type service. Drove operational improvements which resulted in savings and improved profit margins. Resolved Type problems, improved operations and provided exceptional client support. Led Type team in delivery of Type project, resulting in Result. Increased customer satisfaction by resolving Product or Service issues. Developed team communications and information for Type meetings. Transported Product or Service to customer locations Timeframe. Handled Number calls per Timeframe to address customer inquiries and concerns. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Maintained excellent attendance record, consistently arriving to work on time. Resolved conflicts and negotiated mutually beneficial agreements between parties. Monitored social media and online sources for industry trends. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Saved $Amount by implementing cost saving initiatives that addressed long-standing problems. Education
Bachelor's degree in Business Management And administration and law enforcement
Northern Illinois University - Chicago, IL
Associates degree in business administration and social work Northern Illinois Academy Business School - Aurora, IL Skills
• Conflict Management
• Human Resources
• Human Resources Management
• Internal Audits
• Performance Management
• Program Management
• Social Media Management
• Workers' Compensation
• Recruiting
• Benefits Administration
• PeopleSoft
• Office Management
• Quality Assurance
• Change Management
• Employee Orientation
• Payroll
• Project Management
• Team Management
• Interviewing
• Microsoft SharePoint
• Budgeting
• Management
• Patient observation
• Microsoft Excel
• Military
• Microsoft Word
• Microsoft Powerpoint
• Operations Management
• Social Work
• Computer Networking
• Accounting
• Analysis skills
• Retail management
• Program Development
• Strategic Planning
• Oracle
• Research
• Merchandising
• Financial Report Writing
• SAP
• Negotiation
• Business Analysis
• Profit & Loss
• Restaurant experience (10+ years)
• ServSafe management (4 years)
• ServSafe (4 years)
• Residential manager (10+ years)
• Independent living manager (10+ years)
• Group home manager/supervisor
• Group home director (10+ years)
• Management
• Restaurant management
• Sales
• Property maintenance
• Assistant manager experience (7 years)
• General manager (8 years)
• District manager (5 years)
• regional manager (8 years)
• Serve safe instructor (6 years)
• TCI & CPI (5 years)
• CPR (4 years)
• Child protective services (3 years)
Certifications and Licenses
Ian Martin's Professional Summary Working /leading others has always been my Passion and my dream. Motivating others has also been my Passion and my dream. I will continue to work with others and lead others after I'm long and gone as well.
Certified Food Safety Manager
2016 to Present
Assessments
Management fit — Familiar
August 2021
Measures the traits that are important for success in management positions Full results: Familiar
General manager (hospitality) — Completed
December 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
Management & leadership skills: Planning & execution — Completed August 2021
Planning and managing resources to accomplish organizational goals Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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