Customer Service Representative

Melissa Lewis

601-***-****

****************@*****.***

** ******** ******* ** ** Hattiesburg Mississippi 39401 SKILLS: Customer service representative, over 5 years call center experience(Worked remote for 2.5 years) 35-45 WPM, professional, ability to self manage, excellent communication, management skills.

EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE

Maximus Federal 2019-2022 (Remote)

My title was Dual CSR or Agent. My duties were to assist Americans in signing up through the federal marketplace to qualify for assistance in lowering the cost of their health insurance, also enrolling senior citizens in medicare, responding via inbound, outbound, and email. LABORER

Labor Finders 2018-2019

I worked various positions for labor Finders including warehouse positions, and housekeeping work.

EVS MANAGER

Windham House 2015-2018

I managed the housekeeping dept. My duties included hiring staff, inspecting the facility, coaching and training employees, and ordering supplies OPERATIONS MANAGER

Compass Group 2012-2015

I managed the 2nd shift and overnight crew for Environmental services at Breckenridge Hospital in Austin Texas. My duties included, hiring staff, inspecting the facility, coaching and training employees, ordering supplies

EDUCATION

● Southern New Hampshire University

● Maximus Training (certified agent marketplace and medicine)

● West Jefferson High School