Service Representative Customer

CURRICULUM VITAE

Personal Information:

Name: Tamer Abdel Hamid Mohamed

Date of Birth: 16-05-1982

Marital Status: Married

Military Status: Exempted

E-mail: *********@*******.***

Mobile: +20-15-550****** / +20-10-027*****

Home Address: 29Abdelaal Sobhi Elnadi St. Elzawia Elhamra. – Egypt. Objectives :

As an ambitious and hard-working individual, I am often recognized for my commitment and ability by highly respected companies. I handle multiple tasks on a daily basis competently, working well under the pressure. Frequent acknowledgment of my contribution from senior management illustrates my potential value to your company. I would welcome the opportunity to discuss my suitability in more detail. Education :

Certificate / Licentiate Rights.

Faculty / Faculty of Laws Ain-Shams University.

Grade / Fair.

Graduation Date / 2007.

License :

License of compliance officer

License of the Anti-Money Laundering Officer

License of Risk Manager.

PROFESSIONAL COURSES:

Risk Management- At the Egyptian Stock Exchange

- Combat Money Laundering and Financing of Terrorism at Central bank of Egypt (Egyptian Banking Institute)

- ComplianceandInternal ControlOfficer at Financial Services Institute (Egyptian Financial Supervisory - Authority)

- CustomerService at Logic Management Consulting

Workshops in the field :

- Financial Supervisory Authority

- Egyptian Stock Exchange

Anti-Money Laundering and Terrorist Financing Department- Work Experience :

Director of Compliance and Anti - Money Laundering and Terrorism Financing . At Vantage Brokerage from 2017 to 2022

Job Description:

Tasks and responsibilities:

1-The necessary periodic, sudden, comprehensive and random review procedures, with adequate satisfaction for the functioning of the internal auditor.

2- Notify the Managing Director and the Board of Directors of any irregularities discovered 24 hours prior to their discovery and propose removal procedures.

3- Ensuring the approval of the Board of Directors and the Financial Supervisory Authority in the case of dealing in securities with the name or the account of the managers or employees or their relatives up to the second degree, or with whom they have a commercial partnership or their dependents. 4- Verifying that the employees of the company are engaged in the business authorized and not subject to any penalties in this regard

5- Review account opening forms with customers and ensure that all required data and supporting documents are available

6- Complaints received by customers related to the company's activity were followed up by examination and response within one week from the date of receipt and keeping a file of all customer complaints, including the action taken

7- Ensuring that there are no operational processes between one of the company's clients, one of its managers or one of its employees, to ensure that there is no conflict of interests between one of the customers on the part of the company or one of its employees or its shareholders 8- The internal auditor shall endeavor to raise the efficiency and effectiveness of performance in the different departments of the company and verify the full implementation of all rules and decisions governing the deal 9- Check the existence of a manual for the work procedures of each of the departments at the company including their respective terms of reference and the method of distributing the work 10- To notify the Egyptian Financial Supervisory Authority of any judicial decisions issued by the Company or any of its directors, employees or employees within three days of the date of its knowledge regarding the exercise of the activity or the dispute of a city relating to the field of work, and by any ruling or declaration of bankruptcy or any criminal penalty Or a misdemeanor, a crime of honor or honesty 11- It follows up and periodically reviews the customer's order log and signs it, and orders the customers to make sure they match the order register

12- Notify the Board of Directors and the Supervisory Authorities in case of loss of the company to one of the requirements of licensing or membership of the stock exchange or the disappearance of legal personality 13- Field inspection, inspection of branches and preparation of reports to the company's specialized committee 14- Receiving inspection committees from the Commission and providing them with all required documents and contributing in preparing the company's response to the inspection report 15- Prepare the minutes of the meetings of the Board of Directors and the General Assemblies and approve them from the Authority and notify the Stock Exchange after ratification 16- Review and save the net liquid capital form and sign it in case it falls below the required limit and clarify the reasons that led to it

17- Review customer records to indicate whether or not to approve cash transfer requests for banks or internal transfers

18- Holding of legal books (General Assemblies and the Board of Directors) and books on Anti-Money laundering activity

19- To comply with Anti-Money laundering measures in accordance with the AML law, preparing the annual report and suspicious reports

Connection:

1- Managing Director / 2- Chairman / 3- Board of Directors / 4. Egyptian Financial Supervisory Authority . 5. Egyptian Stock Exchange / 6. Misr Clearing Company / 7- Anti-Money Laundering Basic skills, abilities and knowledge:

• Know all decisions issued by the regulatory bodies.

• Good and effective communication with regulators.

• Knowledge of the course of the company as a whole since contracting with the client until he received his entitlements.

Work 1 - Create environment: an environment for positive communication with all levels of management. 2 - Provide the workers with everything that contributes to the development of their skills in the field of work. 3 - Building a culture of commitment and establishing rules of internal control. Risk Manager :

At NBK CAPITAL Brokerage from 2016 to 2017

Compliance & Combat Money L aundering and F inancing of T errorism : At Arabeya Online Brokerage from 2008 to 2016

Customer Service Representative :

At Arabeya Online Brokerage from 2008 to 2008

Lawyer :

Legal Consultancy Center / Dr. Mohsen Aboudi from 2007 to 2008 Lawyer :

Legal Consultancy Center / Counselor Mahmoud El Nady from 2006 to 2007 Customer Service Representative :

Egypt National Tours from 2005 to 2006

Customer Service Representative :

MOMO Wears from 2004 to 2005

Language Skills :

- Mother tongue Arabic

- Good English

Computer Skills:

-Microsoft Office.

-Microsoft Windows.

-Microsoft Network

Activities and Interest :

Reading, Surfing the Internet, listening to Music, Watching Movies. Skills :

Creative,Self-motivated, Reliable, Dynamic, Good Communications skills, Ability to work under stress individually, Co-operative team member, Ambitious, Following rules, Good attitude, Self-supervising Honesty,Flexibility, Energetic, Positive thinker, MS Office, MS Network, MS Windows.

Accurate & detailed oriented.

Communication, business writing & escalation skills.

Time Management.

PC skills.

Judgment & Decision making Skills.

Team player.

Punctually adhere to Workflow.

Hobbies :

Designing Commercial& Personality& forums

Sites.

Reading Books

Playing Football.

Contact this candidate