Customer Support Service

CURRICULUM VITAE

SANTOSH GUNDRAPALLY

E-mail Id: *********.***@*****.*** Cell No: 897-***-****

Objective:

To become a successful professional by working with dedication and commitment in an esteemed organization where I can put my knowledge and enthusiasm for the growth of the organization and expand my potential to the maximum.

Educational Qualifications:

Completed Polytechnic in Computer Science and Engineering from Quli Qutub Shah Polytechnic, SBTET, HYD.

Completed schooling from Vivek Vardhini Girls High School, HYD.

Work Experience:

1.Worked as a Customer Support Executive in OMNI WORLD WIDE EXPRESS from January 2017 to December 2019.

2.Worked as a Technical Support Live Chat Representative in KNOAH SOLUTIONS PVT. LTD. for 17 months (Nov 2007 to April 2009).

3.Worked as Process Executive with KARVY COMPUTER SHARE PVT. LIMITED for 10 months (Dec 2009 to September 2010).

4.Worked as a Product Support Executive with REASONING GLOBAL EAPPLICATIONS LTD. for 11 months (March 2011 to February 2012).

Responsibilities handled in Knoah Solutions:

Resolving customers queries of EarthLink customers through Live Chat support and Email Process.

Providing solutions in all the installation, configuration of software’s and email programs

Providing solutions to all the queries related with Dial up and DSL connections.

Promoting software’s related with EarthLink ISP.

Privileged to work on customer’s computer through Desktop Sharing and fix the issues.

Responsibilities handled in Karvy Computer Share Limited:

Handling the complaints lodged by the investors like NSDL and CDSL for Repurchase.

Attending to investors’ concerns related to Refund amount, Status for allotment of shares/Units, redemption amount, dividend amount and systematic investment plan.

Coordinating with the bankers involved in the process such as Citi bank, HDFC bank Ltd., SBI and AXIS Bank with regard to reconciliation, issuance of demand draft and issuance of duplicate warrants/ cheques.

Handling Investor related queries by coordinating with internal departments, Karvy Branches and resolving the queries up to the satisfaction of the customer.

Responsibilities handled in Reasoning Global eApplications Ltd:

MartJack is end-to-end ecommerce solution and site builder tool. By using this tool Merchant (i.e. retailer, business, and store) can create their own sites with in less time. This is web based application, products mainly developed to bridge the gap between the retailers / manufacturers and net/ mobile users. Martjack is multi-channel marketing system, application deals with store creation and presenting to users in friendly manner.

Responsible for ensuring customer satisfaction by handling questions related to the store via e-mail.

Forwarded requests as per escalation policy to higher level of support.

Arranged resolution of customer support issues that can’t be resolved by first line support.

Resolved requests related to billing and account issues, and some technical assistance.

Used support applications for recording and tracking problem.

Responsibilities handled in Omni World Wide Express:

Resolving customer’s queries through Phone support and e-mail support.

Ensure documents are delivered and entered accurately.

Coordinate of incoming and outgoing mail.

Communicate with main office through a mobile device

Maintain route supply inventory to ensure prompt delivery of products to customers

Provide basic customer service by giving required information

Maintain delivery records

Personal Skills:

1Creative and always exploring new innovative ideas.

2Zeal to Learn with responsibility.

3Commitment to work and Dedication to the assigned work.

Personal Profile:

Father’s Name G Rajalingam

Date of Birth 06-10-1982

Gender Female

Nationality Indian

Religion Hindu

Languages Known English, Telugu, Hindi and Marathi

Marital Status Married

Address H.No.3-5-126, Laxmi Nagar, Picket,

Secunderabad - 500026.

Date:

Place: Hyderabad. G Santosh

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