Desktop Support Management Specialist

Tawanna Jamison

*******.*******@*****.***

C: 832-***-****

EDUCATION:

Bachelor of Science, Business Management, 3.4 GPA

University of Phoenix, 2010

Certificate of Training, Desktop Support Technician New Horizon Computer Learning Center, 2015

DoD Secret Security Clearance, NACLC issued on 03/10/2006 SKILLS:

Root Cause Analysis Leadership & Teambuilding Budget Execution

Logistics Strategies HR Policies and Procedures Dispute Resolution

Safety Guidelines Dispute Resolution Effective Communication

Quality Control Inspection Database Management Training Programs COMPUTER SKILLS: Proficient in Microsoft Office, Adobe Acrobat, payroll system, property management software. Production Manager Tempur Sealy International, Brenham, TX June 2015-January 2016 Managed four production supervisors and over 125 employees in accordance with the organization’s policies and applicable OSHA laws. Responsible for interviewing, hiring, training new employees orientation, planning, assigning, and directing work flow and production. Managed various phasing projects and appraising performance of department supervisors. Responsible for rewarding and disciplining employees, addressing complaints and resolving problems. Worked in conjunction with Product Engineering to identify trends in quality issues. Analyzed data from multiple channels to identify issues and findings in order to make sound recommendations to improve overall operations performance. And provide reports to the regional director and COO. Capable of working with and communicating to all levels of management. Mentored team leads and junior supervisors for personal development. Acted as back-up to Director of Manufacturing (DOM) in his absence.

- Chosen above peers to serve as the night shift Production Manager after 30 days of employment.

- Increased production by 60% within six months.

Deputy Logistics Director US Army, Fort Bragg, NC July 2013- March 2015 Supervised a team of eight personnel in a Combat Aviation Brigade consisting of five multi-functional organizations and an aviation support organization comprised of 200 multiple aircrafts and over 3,300 personnel. Tracked progress for all logistical cost operations budget valued in excess of $80 million without discrepancy or loss. Executed statistical analysis, evaluation of available assets, and coordinated for necessary external assistance as required. Inspected and supervised the maintenance of subsistence, clothing, and property accounts. Guided supply operations officers and personnel in the budget execution, fund justification, administration of allotted funds, and inform the commanding officer regarding supply support problem areas. Trained 12 personnel in special pay programs, personnel equipment accounting, transition processing, legal procedures for lost equipment, meal cards, and brigade administration.

- Awarded Meritorious Service Medal for outstanding logistical support for combat readiness for 800 Soldiers.

- Assisted with coordination of over $2M in military assets successful deployment to Afghanistan, maintaining 100% accountability of equipment.

Logistics and Budget Officer US Army, Fort Benning, GA June 2012- July 2013 Expertly led strategy development teams and integrated cross-divisional organizations leveraging strategic guidance, lifecycle planning and predictive analytics to form fiscally conscience plans and communication narratives. Directed, planned and implemented the multifunctional areas of materiel management and their integration into the overall Brigade logistics system as well as the support interface between the Army in the field, wholesale logistics, and industry. Planned and directed the activities of five companies engaged in the requisition of supplies and equipment of more than two commodities excluding medical, ammunition and cryptographic materiel.

- Awarded Commander Coin of Excellence for team building and customer service support.

- Maintained 100% accountability of military training equipment and budget valued over $17.3 million. Tawanna Jamison

*******.*******@*****.***

C: 832-***-****

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Project Manager US Army, Fort Benning, GA May 2011- June 2012 Management, Operations Management, Inventory Management, Compliance Inspections, Policy Development, Problem Resolution, Research, Reporting & Analysis, Responsibilities. Led military and civilian team delivering 24x7 Operations support for multibillion-dollar budget. Managed $93M in spare parts, including classified, shelf life, electric-static devices, and pilferable assets. Revised and updated operating instructions and supply policies. Collaborated with maintenance and leadership teams to resolve support issues to minimize aircraft downtime. Monitored requisitions and turn-in status to ensure alignment with deadlines and mission.

- Implemented innovative operational planning program that enhanced compatibility and compliance of quality assurance and related limitations guidelines.

- Expand success of current projects increase enduring client relationships, and/or maintain reputation as contractor of choice.

- Identified and, with appropriate coordination and approvals, implemented procedures and processes to increase the profitability, reduce costs, increase productivity, and improve quality. Material Manager US Army, Fort Benning, GA May 2010- May 2011 Supervised a $6 million building and maintenance budget consisting of 21 vehicles. Analyzed statistical data and reports to support training over 4,000 new employees in a high operational tempo combat training organization. Conducted monthly inspections and cyclic inventories; provided technical assistance to 10 subordinate material management specialist and maintained property accountability. Prepared reports on the condition of records, shortages, excesses, corrections, and actions recommended improving property accountability in accordance with regulatory guidance. Coordinated, synchronized, monitored, directed, and controlled the sustainment of distribution operations of rations for the battalion and supporting units.

- Chosen above peers to serve as the organization’s Logistic Supply Operations Officer after only four months of operational training.

- Improved unit accountability rate from 80% to 98% by reengineering the units cost tracking process.

- Awarded Bronze Star for combat readiness and support operation while deployed in Iraq. Division Ammunition Supervisor U.S. Army, Wiesbaden, Germany July 2004-March 2007 Performed ammunition receipt, storage, inventory & accountability, issue, maintenance, stock control, turn-in, and pre and post-shipment operations procedures at the Ammunition Supply Point (ASP). Load, unload, stack, and store ammunition, including rockets, at the ASP. Conduct routine serviceability inspections of ammunition brought or returned to the ASP. Assist with quarterly closed inventories, and conducts 100% screening of turn-in items, including brass and residue, to ensure no live ammunition gets transported to the Defense Reutilization Management Office (DRMO). Created reports and briefed senior leaders regarding monthly expenses. Provided quality control for ammunition during ranges and ammunition turn-in's to the Ammunition Storage Point. Kept accurate records.

- Awarded highest recognition from higher echelon for deployment to combat theater and maintaining 100% accountability of munitions stocks.

ADDITIONAL INFORMATION:

Food Safety ServSafe Certified (August 2021)

Completed Training towards CompTIA A+, Network+ and MCSA certifications

Completed specialized course Plant Management Fundamentals

Demonstration Senior Logistician (International Society of Logistics)

Completed Army Combined Logistics Career Course, January 2015

Awarded Bronze Star for outstanding service while serving in a combat theater

Volunteer for can food drive which fed the homeless for Thanksgiving; raising over $10K in gift cards and 5,000lbs of nonperishable food with CCHASM

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