Customer Service Assistant Manager

Jul ****

Los Alamitos, CA

Jan ****

Mission Viejo, CA.

Jan 1995

Tempe, AZ.

Sep 2018 - Current

Mission Viejo, CA.

Reyna Linda Waters

Professional Summary

Determined and motivated Assistant Manager, empowering sales teams to deliver an exceptional customer experience. Natural leader with a passion for inspiring, motivating, and engaging team members to present a consistently positive image as Brand Ambassadors. Take ownership of customer escalations and problem-resolution. Mentor, educate, and coach teams to meet goals every day.

Education

Mixology/Bartending

ABC Bartending School

Certificate of Completion A+ Server Education 6/10/2019 Business Management

Saddleback College

GPA 3.8

High School Diploma G.E

McClintock High School

GPA 3.5.

Member, Student Council.

Member, Drama Club.

Skills

Great at Customer relations Serve customers

proven leader excellent time management skills

situation awareness displaying initiative

handles well under pressure

Experience

Assistant manager

Vitamin Shoppe

Deliver the Branded Customer service experience, use product knowledge, product information and available resources to educate customers and assist in them making the best product selections for them.

Maintain courteous and professional relationships with customer, coworkers, and management.

Fostering a positive work environment that embraces diversity. Collaborate with the team to understand support and achieve store goals. Coached, trained, recognized, and managed all aspects of performance for store associates 25891 Marguerite Parkway, Mission Viejo, CA. 92692 **************@*****.***

Ph: 949-***-****

May 2016 - Aug 2018

Mission Viejo, CA.

Aug 2007 - May 2017

Rancho Santa Margarita, CA

and developed a bench of talented workers.

Counter Manager

Macy's

Provide optimal level of customer service and ensure achievement of all sales goals. Coaching each member of my team to increasing individual sales. The largest increase in sales,out of twenty stores in the district in Spring 2018 season's gift.

Event prep and execution, booking and follow up.

Delegate effectively to achieve the common goal of a smooth-running location. Consulted with customers to understand their desires and suggest the best products to meet their needs.

Assistant Manager

Rite Aid

Recruited, hired, developed and retained retail talent for the company. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Collaborated with customer service team members to give exceptional service throughout the entire shopping experience.

Partnered with front end cashiers to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety. Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.

Developed and maintained effective working relationships with team members, management, and customers.

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