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Human Resources Call Centre

Location:
Midrand, Gauteng, South Africa
Posted:
February 10, 2022

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Resume:

MODIEHI RADEBE

Daveyton Gauteng, South Africa • +277*-****-***

adp6rp@r.postjobfree.com • linkedin.com/in/modiehiradebe/ Human Resources Generalist Human Resources Talent Acquisition Specialist Human Resources Officer

PROFESSIONAL SUMMARY

Human Resources professional adept at talent acquisition, performance management, employee relations, talent management, recruitment, and selection. Knowledge of Sage VIP Payroll, Sage Human Resources and Payroll Administration and Microsoft Office. Talented in bridging gaps between labour and management to achieve the objective and driven with a passion for building and retaining a highly effective team. Seeking for Human Resources roles at a progressive organisation which offers growth opportunities.

Core Competences and Skills

• Project Management • Payroll administration • Collaboration

• Communication • Head hunting • HR Administration

• Recruitment and Selection • Data Gathering and Analysis •Essential Assertiveness PROFESSIONAL EXPERIENCE

AVERDA South Africa (PTY) Ltd 06/2021 -Current

Human Resources Intern

• Chaired a disciplinary hearing.

• Played a role as a translator in disciplinary hearing.

• Prepared bundling documentation for the CCMA cases.

• Observed the conciliation process in CCMA.

• Observed the Arbitration process in CCMA.

• Observed the case handling at the bargaining counsel.

• Assisting Talent Development and Employment Equity HR Specialist with employment equity report.

• Assisting with employee documentation component for HR auditing.

• Assisting in recruitment process.

• Conducting exiting interviews for employees.

• Preparations of existing employees’ files.

• Preparations of new employees’ files.

• Preparations of employees IRP5’s.

• Preparations of retrenchments DOCUMENTS:

UI19

Retrenchment Letter

Service Letter

• Sourcing CVs from LinkedIn and career channels.

• Cold calling.

• Shortlisting and calling the candidates for interview.

• Sending interview feedback to the successful and unsuccessful applicants.

• Facilitated a panel interview.

• Conducted functional inductions.

• Filing administration.

• Employee confirmation letter of employment preparations

• Assisting employees with provident fund documents.

• Loading the employees on the Facial Recognition system (FR) to clock in and out.

• Assisting employees with Provident fund documents.

• Visited the plant to learn how the business operates, from collecting the waste, to being processed (shredded and burnt in the oven) to be sent to a landfill. Visited the landfill to learn/ see how the waste is being compacted.

• Played a role of camera woman to take the employee profile pictures to upload on the system and update the employees’ profiles on the HERO system.

• Visited the warehouse to learn/ see what kind of equipment and containers they use and their colour coding for the different kind of waste.

CFS - JD Group 05/2019 – 03/2021

Human Resources Graduate

•Assisted in the recruitment and selection process through advertising, shortlisting, check and verification, setting up interviews, facilitating assessments and preparing employee contracts and offer letters in line with the set procedures.

•Worked closely with the candidates and HR officers throughout the entire recruitment process to ensure successful placement, ensuring the company objectives are met and exceeded.

•Assisted with ensuring that all new employees are briefed with regards JD and CFS operating policies, procedures, labour relations guidelines.

•Oversaw monthly payroll processing including onboarding and termination on SAP, preparation of employee documents and reports.

•Coordinate all performance management activities from performance contract sign off to performance appraisals.

•Assist in managing Industrial Relations through participating in Works Council meetings, disciplinary hearings and attending to industrial relations queries.

•Support the development and implementation of HR initiatives including employee engagement, wellness, empowerment and learning and development.

•Supported Petty Cash Management by capturing petty cash spent for each department, ensuring that there is signed supporting documentation for all petty cash expenses.

•Organised various company events including CSR initiatives, long services awards including handling of event bookings, travelling and organization.

Rage Head Office 10/2019 - 12/2019

HR Recruiter

•Conducted thorough screening on potential candidates and short-listed candidates for interviews, arranged and conducted interviews, ensuring that candidates and interview documentation is completed and stored.

•Ensured that the general manager receives the final list of short-listed candidates and arrange for final interviews with the HR Officer.

•Organized polygraph test for shortlisted candidates.

•Headed calling and placement of the candidates at the Rage stores and handled general HR administration work.

Clientele Life 02/2019 - 10/2019

Call Centre Consultant

•Interacted and ensured that all complaints are resolved while gaining the trust of the company's major clients to make sure that they are satisfied to the highest degree.

•Prospected for new business through cold calling and cross selling of various company insurance products to clients.

•Assisted in setting up the training room, arranging organization and refreshments, taking minutes of meetings, and writing memos.

•Met with clients and answered their questions based on their frustration on which suitable insurance they can choose prior to their affordability.

•Resolved problems by clarifying issues, researching, and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. EDUCATION

•Bachelor of Arts in Human Resources Management, University of Johannesburg, 2018

•National Senior Certificate (Matric), Unity Secondary School, 2013



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