Remote customer service

Iyanna Stokes

(H) 248-***-**** ***************@*****.***

**** *. **** ***** *******, Arizona

SUMMARY

Proficient in managing all areas of sales and customer service in fast-paced new environments. Excellent multi-tasking and team player with a focus on completing goals. Adept at meeting and exceeding sales quotas. Great communication with clients. Fast learner. Leader. SKILLS

• Issue and conflict resolution

• Fashion knowledge

• Excellent multi-tasking

• Cash handling accuracy

• Team contribution

• Sanitization procedures

• Excellent customer service

• Team player

• Excellent in computer skills

• Mentor to younger children

•Influencer

•Communications

•Business mentor

•Perfect assistant

•Microsoft Word, Exel, PowerPoint

EXPERIENCE

Firstbase (Data Entry Associate) June 2021

•entering mission critical information

•managing excel/google sheets

•Collecting information from customers, logistics providers, vendors, and clients

•Retrieving data

•Advanced Excel knowledge

• Advanced Google sheets knowledge

• Excellent written and spoken communication skills

•Remote Work (Worked from home)

Don’t be that girl (personal assistant) January 2019- August 2020

•Receptionist

•Cash management

•Secretary

•Errand Runner

•Addressed customer issues in a understanding manor Cashier, Sales associate, Receptionist Sally Beauty, February 2019-July 2019 Dearborn, MI

• Addressed customer issues to ensure swift and successful resolution.

• Minimized long register lines by providing timely sales transaction completion.

• Operated cash register with proficiency during high-volume shopping times.

• Enhanced customer satisfaction ratings by resolving issues efficiently.

• Answered incoming telephone calls with professional and knowledgeable responses

• Described merchandise and explained product operation to customers

• Product knowledge

• Efficient learning abilities

• Able to adjust to new rules and regulations

Manager, Janco Distributors, February 2017-July 2019 Detroit, MI

• Facilitated on-site staff training and developed processes and procedures to increase accuracy.

• Addressed customer issues to ensure swift and successful resolution.

• Communicated store policy violations to upper management to prevent shrinkage and misconduct.

• Recruited, hired and trained 3 employees for the marketing and sales department.

• Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.

• Boosted cash flow 15% by creating a positive atmosphere for customers and team members. EDUCATION AND TRAINING

High School Diploma

Communication and Media Arts High-school, Detroit MI 2018 Currently attending Grand Canyon University

Double Majoring in Forensic Science and Fashion

HOBBIES :YouTube/Instagram Influencer/ Owner of Yandon Luxury Clothing

Contact this candidate