Warehouse Manager Customer Support
Resume:
Juan Carrasco
El Paso TX, ****6
Profile
As an objective, I would like to obtain a position at your company were I can maximize my interpersonal skills, quality assurance, program development, and training experience.
Store Manager, First Cash Pawn; El Paso, Texas 2013-2021
-Specialize in buying merchandise of value, making loans to individuals using tangible property as collateral, and in some cases, running a storefront operation to resell collateral pieces not recovered by owners.
-Appraising a wide range of merchandise and negotiating appropriate sale and loan prices.
-Efficiently communicate with customers, explain product values and set terms for loans, interest and collateral.
-Appraiser of sorts and well-versed in how to determine authenticity, condition and value of items for pawn or sale.
-Evaluate local marketplace and the state of the local economy
-Educated about buying and holding practices and work in conjunction with law enforcement authorities as necessary to track down and identify stolen goods.
Sales Agent, Reliable life Insurance Company; El Paso, 2013
-Promoting and selling insurance products and services to customers
-Giving sound financial advisory services and customer support to the clients
- A good relationship including good rapport with existing and prospective clients
-Draw and re-draw marketing strategies from time to time, to keep in mind customers preferences.
- Aggressively pursued business development tactics.
Floor manager, American Directions Group; El Paso, Texas 2012-2013
-Coached and train employees.
-Handled administrative duties and relevant paperwork.
-Communicated clearly about policies, procedures, and processes.
-Addressed problems and conflicts in a timely manner.
-Looked for ways to improve the way work gets done.
Senior Supervisor, Eastern Research Service; El Paso, TX- 2010-2012
-Scheduled and distributed work.
-Coordinated the efforts of others.
-Observed and evaluated employees’ performance.
-Gave accurate and honest performance-based feedback.
-Coached and train employees.
-Handled administrative duties and relevant paperwork.
-Communicated clearly about policies, procedures, and processes.
-Addressed problems and conflicts in a timely manner.
Support Technician, Bilingual Research Services; El Paso, Texas - 2007-2009
- Support a stable phone room in system support, software, hardware etc.
- Manage auto dialers and servers for maximum sample delivery.
- Diagnose problems with programs and servers.
- Assist local staff and interviewers at the desktop level.
- Remotely support non local facilities to maximum system performance.
Assistant Supervisor, Bilingual Research Services; El Paso, Texas- 2004-2009
- Supervise phone room production.
- Monitoring quality control.
- Ensure interviewers have the necessary materials and information to accurately and efficiently complete their assigned tasks.
Warehouse Manager, Sigo Logistics; El Paso, Texas 2003-2004
-Enforce safety rules and regulations.
-Review orders, shipping dates, volumes, product destinations, production schedules etc.
-Plan work assignments and equipment allocations to meet transportation and production goals.
-Maintain time sheets, materials, expenditures, and crew activities.
-Evaluate personal actions, evaluations, rewards, and disciplinary actions.
Supervisor, Illinois Racks; Chicago, Illinois- 1999-2004
- Supervise employee’s performance.
- Manage crew of 11 people.
- Ensure workers have the necessary materials and information to accurately and efficiently complete their assigned tasks.
Education
University of Texas at El Paso, El Paso Texas- Currently pursuing a major in Criminal Justice with concentration in Information Technology.
Skills
-Proficient in Microsoft Office, form Outlook, Word, Excel to Access.
-DCR phone room management software (Noble/Invade Interfaces)
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