Loan Counselor America Corp
Resume:
Coreen Lulet
********@*****.***
Objective Seeking a challenging and responsible position in an administrative capacity where my diversified skills can be utilized. Work well under pressure to meet deadlines in a timely manner. Desire an opportunity for advancement
03/20-6/20 Interactive Mortgage. Orange, CA
Loan Processor Team Lead
Assign loans to reps
Assisted with requesting documents for loan processors Scan and upload documents to customers accounts
Made sure reps pipeline is up to date
10/2013-2/2020 Cash Call
Team Lead / Collector
Heavy Customer Service
240+ calls both inbound and outbound on dialer
Review accounts for possible loss mitigation
Take payments via ACH, Credit Cards. Orange,CA
. Handle escalated calls from reps.
Made agendas for monthly meetings
Assisted with creating reports and printed out for management Created schedule for reps on my team.
Monitor reps calls
11/11 - 01/13 Randstad Services for Promontory(contract) Orange, CA Documentation Specialist, Department Lead
• Requested paperwork/documents from servicer
• Analyzed paperwork/documents once completed
• Revised paperwork/documents if needed before submittal 11/10 - 10/11 Serivcelink (Contract) Rancho Cucamonga, CA Loan Counselor
• Collecting on delinquent mortgage loans
• Fast pace inbound call center Loss Mitigation 60-80 calls
• Managed loans form 30 days due through foreclosure status.
• Assisted customers and 3rd party with Short Sale, Deed in Lieu and loan modifications. Handle modification documents made sure all docs have been received, set up customers on re-payment plans per investors guidelines.
• Maintain knowledge of department policies and procedures. 01/09 - 11/10 Bank of America Corp. Brea, CA
Senior Collector
• Collecting on delinquent mortgage loans.
• Reviewing loans for potential HOPE assistance.
• Assisting in training and development of transitioning associates.(OJT)
• Meeting monthly servicing goals.
04/07 – 01/08 I'Lan Chang, D.D.S. Rancho Cucamonga, CA Assistant Manager
● Heavy customer service
● Treatment Coordinator
● Verify insurance
● Schedule appointments
● Answer telephones
● Make appointments for patients
● Assist Doctor with procedures
09/06 - 03/07 Select Personnel Services Rancho Cucamonga, CA Payroll Supervisor
● Managed time keeping system
● Performed payroll for up to 2000 + temporaries
● Met weekly deadline for payroll
● Ran weekly reports for payroll
● Sent correspondence via email and fax
● Audited invoicing for client payment
Coreen Rivas Resume’
Page 1
09/03 – 04/06 R. C. Dental Care Rancho Cucamonga, CA Specialty Manager
● Heavy customer service
● Accounts Payable/Accounts Receivables
● Verify insurance
● Schedule appointments
● Balance and close days end
● Bill out for payment
12/00 – 07/03 Chester Jeng, D.D.S. La Habra, CA
Front and Back Office Administrator
● Heavy customer service
● Answer telephones
● Make appointments for the Doctor
● Assist with procedures
● X - Ray License
● Accounts Payable/Accounts Receivables
● General Ledger
● Insurance
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