Customer Service Nursing Assistant

LATAVIA ROLLINS

**** ** **** ****, ***********, Florida 32607 352-***-**** *******@*****.***

Qualifications & Skills

·Demonstrated patient care and customer service experience with superior interpersonal skills

·Excellent written and verbal communication skills

·Sensitive to individual differences and Knowledgeable of HIPAA regulations

·Proficient computer and internet skills, including Microsoft Office

Experience

PATIENT CARE ASSISTANT UF HEALTH SHANDS HOSPITAL FEB 2016 - PRESENT

·Provide certified patient care services under supervision of nursing and medical staff.

·Support and attend to the personal comfort of patients.

·Perform duties such as taking vital signs, ambulating, dressing wounds, answering call lights, assisting patient hygiene, Foley care, charting, and other duties as needed.

HOME HEALTH AIDE GRANNY NANNIES OCTOBER 2013 – NOVEMEBER 2015

·Demonstrated compassionate in-home care for the elderly, by assisting with household activities that promote client health, nutrition, social engagement, and overall well-being.

·Scheduled and transported clients to medical appointments, and served as patient advocate.

·Provided assistance with personal care, including medication management, bathing, dressing, toileting, and exercise.

·Prepared meals, and assisted with routine errands such as shopping, bill pay, and housekeeping.

PATIENT CARE ASSISTANT UF HEALTH SHANDS HOSPITAL JANUARY 2010 – NOVEMBER 2014

·Provided support and attended to the personal comfort of patients.

·Provided certified patient care services under supervision of nursing and medical staff.

·Performed duties such as taking vital signs, ambulating, dressing wounds, answering call lights, assisting patient hygiene, Foley care, charting, and other duties as needed.

CERTIFIED NURSING ASSISTANT WOODLANDS CARE CENTER FEBRUARY 2008 – NOVEMBER 2009

·Performed direct care and routine tasks under the supervision of nursing and medical staff.

·Performed duties such as answering patient call lights, taking patient temperatures, pulse rate, respiration rate, and blood pressure, serving meals, making beds, helping patients to eat, dress, and bathe.

RESTAURANT TEAM MEMBER BOSTON MARKET AUGUST 2002 – NOVEMBER 2006

·Provided excellent customer service to diners with a smile.

·Performed such duties as balancing cash drawer and receipts, serving guests, and other duties as needed.

Education

CERTIFICATION DECEMBER 2007 EXPRESS TRAINING SERVICES

·Certified Nursing Assistant (CNA), Gainesville, FL

HIGH SCHOOL DIPLOMA MAY 2005 BUCHHOLZ HIGH SCHOOL

·General high school diploma, Gainesville, FL

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