Claims Specialist Call Center

JEANARA BANDY

**** ****** ******* ****, **********, GA 30087

470-***-**** (Cell)

***********@*****.***

Objective

Obtain employment in customer service, house keeping, and hospitality job types, and customer support work from home positions

Summary

I have 6 years of experience, including as a Benefits Rewards Specialist, as an Unemployment Claims Specialist and as a Receptionist in industries including Miscellaneous Retail, Food Stores and Wholesale Trade Non Durable Goods. Most recently, I have been working as a Benefits Rewards Specialist at Walgreens from April 2020 to June

2021. My skills and experiences include: Benefits Administration, Brochure Design, Call Center, Database Administration, Human Resources, Information Systems, Oracle, Policy Analysis, Switches. I hold a High School Diploma degree in General studies from Parkview High School and hold a High School Diploma degree in Exercise Science from Georgia Gwinnett College.

Experience

Walgreens, Snellville, GA Apr. 2020 to June 2021

Benefits Rewards Specialist

Reviewed in house jobs. Ensured company complied with all human resources standards such as OSHA, Americans with Disabilities Act (ADA), Fair Labors Standards Act (FLSA). Participated in hiring new employees. Implemented compensation programs that complied with company policies and government regulations. Developed compensation plans that met employee needs. Provided daily support for all employee benefit packages including dental, vision, life, leaves of absences. Participated in formal compensation surveys. Followed all policies, guidelines, procedures, ergonomic standards, safety requirements. Conducted orientation programs for new hires. Used office suite software such as Word, Excel, PowerPoint, Outlook, Access. Used database management systems such as Oracle, ERP software, Zoomerang, Human Resources Information Systems (HRIS). Knowledge sets include: benefits administration, employee handbook.

MCI Mass Markets, Snellville at home, GA Oct. 2020 to Feb. 2021

Unemployment Claims Specialist

Used software tools including: Share point Determined eligibility of applicants for government assistance. Enrolled applicants in eligible government programs. Answered applicant questions about benefits. Interviewed benefits recipients at specified intervals to verify eligibility for extended benefits. Informed applicants of their legal rights. Referred applicants to other agencies for assistance. Verified completeness and accuracy of applications. Interviewed applicants. Initiated procedures to grant assistance, modify assistance, deny assistance. Investigated applicants to gather information pertinent to their applications. Checked references to verify answers and obtain further information.

MAGIC TOUCH, Lawrenceville, GA

Receptionist

Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival *Book and confirm appointments via phone and email

*Process transactions (cash and credit cards) and issue receipts

*Offer beverages and chat with clients who are in the waiting area

*Welcome walk ins, answer questions about services and schedule appointments based on availability *Inform clients about new services and discounts

*Cross sell services and products when appropriate (e.g. through informative brochures and gift cards) *Update client records with contact and billing details, appointments and services offered *Manage our call center

*Maintain a tidy reception area

*Order business cards, brochures and stationery as needed

Oct. 2018 to Aug. 2019

Colossus Pizza, Lilburn, GA

Waitress/ Server

Welcome guest with a smile and seat them in a timely manner

*Take orders for refreshments, appetizers, entrée's, and desserts

*Enter orders in POS, and serve them in a timely manner

*Delivering guest(s) tickets, and collecting payment

*Bust dirty tables, sanitize meal tops, and set each table for the next party

*Tend to restrooms, dining room, dishes and patio areas periodically

*Roll silverware as needed, but always at the end of every shift

Magic Touch Barbershop

June 2017 to Oct. 2017

Merry Maids of Duluth, Lawrenceville, GA

Dec. 2015 to Aug. 2016

Maid/ House Keeper

Commute to and from customers homes (2 to 4 homes per day)

*Deep clean and maintain all areas of housing (Foyers, staircase(s), bedroom(s), bathroom(s)/powder room, kitchen, and basement areas)

*Hand wipe/Dust Decorations throughout homes, baseboards, window ceils/blinds, and light switches/light fixtures (high and low ceilings)

*Deep clean and sanitize the kitchen (hand wash dishes, scrub/wipe counter tops, remove trash, vacuum place mats, sweep/mop flooring and shine hardwood floors) and bathrooms (countertops, tub/shower, vacuum place mats, and hand mop all bathroom floors)

*Remove/change lines, dust top to bottom left to right,vacuum carpeted floors and (or) mop/shine hardwood floors

*Collect payments and deliver them to management at the end of every work day

Burger King, Lilburn, GA Apr. 2013 to Dec. 2015

Cashier

Intake orders and deliver them to guest in a timely manner

*Clean dining room area, restrooms, and parking lot

*Count drawers 3 times per shift (clock in, break, and clock out)

*Wash, sanitize and dry rack dirty dishes

Skills

Ada, Benefits Administration, Billing, Books, Brochure Design, Business Cards, Call Center, Credit, Customer Relations, Database Administration, Email, Erp, Government,

Hiring, Hris, Human Resources, Information Systems, Languages, Legal, Magic, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft

Powerpoint, Microsoft Windows, Microsoft Word, Next, Oracle, Policy Analysis, Pos, Receptionist, Safety, Switches, Tables, Telephone Skills, Tops, Vision

Education

Unfinished degree or diploma. Not currently enrolled

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JEANARA BANDY

Parkview High School

2013

High School Diploma

General studies

GPA: 3.0 Georgia Gwinnett College

High School Diploma

Exercise Science

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