Customer Service Call Center

ONE OF TWO

EXPERIENCED SALES AND CUSTOMER SERVICE AGENT – CALL CENTERS AND REMOTE

MARY ANGELA SCOTTSDALE AZ 85251

LICENSES:

ARIZONA INSURANCE LICENSE – 16619930 Accident and Health or Sickness

ARIZONA REAL ESTATE LICENSE – SA0124950200 Sales Agent

EDUCATION: BACHELOR OF ARTS – MAJOR – COMMUNICATIONS ARTS

EMPLOYMENT:

November 2021 – December 2021

Vanguard Group - REMOTE

Customer Service

March 2021- August 2021

CUSTOMER SERVICE - REMOTE Covid 19 VAX-LINE –

Answered Questions, Directed to Covid Vaccines

Pearl Interactive – US Government Contract

Answered 5 incoming calls 5 per day average

Addressed multiple System Tech issues

November 2020 - March 2021

CUSTOMER SERVICE – REMOTE ARIZONA DEPARTMENT OF ECONOMIC SECURITY

Enrolled Arizona Residents into State of Arizona Aid Programs

Answered 10 incoming calls per day

Answered questions about enrolling in State of Arizona programs

March 2020 – October 2020

CUSTOMER SERVICE – Answered Questions, Resolved Problems, Enrolled Persons, Data Entry

PEARL INTERACTIVE (Call Center)

UNITED STATES GOVERNMENT CONTRACT US CENSUS 2020

Answered up to 100 incoming calls per day

Enrolled people in US Census 2020 and answered questions

August 2019 – March 2020

CUSTOMER SERVICE SURVEYS –DATA ENTRY – DYNATA (C/S REMOTE) Bank/Medical Accounts

Dialed up to 90 outbound calls per day

Read script verbatim, recorded answers exactly

May 2019- November 2019

CUSTOMER SERVICE/CASHIER – LOWES SCOTTSDALE – Helped Customers Locate and Buy Items

Helped 60 – 75 customers check out of store with merchandise

Loaded customer’s orders into carts when necessary

TWO OF TWO

October 2018- May 2019 - FIELD PHOTOGRAPHER – VELOCITY REOS photographed Residential Properties for Title Companies and Realtors

Drove to property and photographed outside elevation of properties per order

May 2018 – October 2018 CUSTOMER SERVICE/ENROLLMENTS – D.R.S. (Call Center) Educated Patients about the Benefits of The GenRX Prescription Drug Plan and Enrolled Them

Received 50-75 incoming calls daily. Explained Prescription Program

Enrolled patient if requested

September 2016 – April 2018

REALTOR (LICENSE # SA0124950200) – Helped Clients with Real Estate Transactions

HOMESMART REALTY SCOTTSDALE LLC BROKERAGE

Worked with Buyers and Sellers of Arizona Real Estate

Process took average of 6 months to complete, My Escrows Averaged 1 per month

February 2015- August 2016:

CUSTOMER SERVICE/SALES – MDS COMMUNICATIONS (Call Center) ST JUDE HOSPITAL

Outbound call center 100 dials daily

Solicited monthly donation to St. Jude Hospital

March 2012- January 2015 - Licensed HEALTH AND LIFE AGENT (2012-2015) OPTUM Call Center

SALES/CUSTOMER SERVICE – UNITED HEALTH CARE MEDICARE ADVANTAGE PLANS

Sold Medicare Advantage Plans in all 50 States

Complex Sale – averaged 15 per day

CVS PHARMACY DESK – Resolved Prescription Fill issues for Pharmacists/Doctors/Patients

This was my account May - December

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