Project Officer Administrative

JOHN NTOSHA Cell No: +260-***-***-***/ +260-***-***-***. Email: ****.******@*****.***

Postal address : Youth Activist Organization (YAO), Kulima Tower Building, 6 th

Floor, Room 615,

Lusaka, Zambia.

PERSONAL DETAILS

Nationality : Zambian

Date of Birth : 23

th

December, 1990

Sex : Male

NRC No : 224069/15/1

Marital Status : Married

Religion : Christian

Driver’s License : Class C- Valid till 2024- NO.882234 Passport Number : ZN804815

BRIEF PROFILE

Highly qualified and motivated Administrative Support Officer with over 6 years of experience in General Administrative Support. I posses multiple skills covering many areas which includes Marketing (both Digital and Traditional), Student Support, Admissions, Planning, Sales, Communication, Community Engagement, psychosocial counseling, computer skills and many more. I am a multi-tasking individual equipped to face the changing day to day working conditions. KEY SPECIALITIES AND SKILLS

General administrative support.

Digital Marketing/Sales

Student Support, Student Registration and administering admission process.

Marketing and examinations related skills

Hands- on knowledge of elated e-learning systems and Student Record Managements Systems

(SRMS) or Student Portals (Moodle).

Academic Research and Consultation

Office Inventory Management.

Community Engagement.

Psychosocial Counseling and Testing

Proficient in Microsoft Office (All packages)

Planning, Monitoring and Evaluation.

Analytical thinking, organizing, prioritizing and executing with pinpoint accuracy.

Problem analysis- use judgment to solve problems efficiently.

Self-confidence, Creativity, Leadership, Time Management, Collaboration, Excellent Communication Skills and Integrity.

CURRICULUM VITAE

PROFESSIONAL QUALIFICATIONS

Master of Arts in Trade, Development and International Relation Mode of study: Open and Distance Learning (ODL)

Institution: Zambian Open University

Period: January 2020 to Date (in press)

Certificate in Psychosocial Counseling and Testing Institution: Ministry of health, western province counseling training- Mongu satellite team March, 2021 to June 2021

Active member of Zambia Institute of Human Resource Management Jan 2021 to present

Bachelor of Arts in Development Studies

Institution: Zambian Open University

January 2015- December 2018

Graduated on 6

th

September 2019

Certificate in Computer Basics

Institution: Mumbwa Youth Skills Centre

January 2011 to June 2011

EDUCATION QUALIFICATION

SCHOOL CERTIFICATE

Period: 2008-2010

School : Mumbwa Secondary School

Employment History

1. Sales Cluster Leader ( commission based): eComsoft Zambia. eComsoft Zambia is a business digitalization consulting, research, and academic support service provider firm. (www.eComsoft-zm.com).

January, 2022 to date

Reporting to: Head-Sale clusters

Main duties:

Provide leadership to the sales cluster team.

Effectively explain to customers the research support service portfolio. Plan and organize daily work schedule to call on existing or potential customer and generate report (weekly).

Generate and qualify sales leads.

Visit university/college, speaks to groups and prospective students and parents. Create database of prospective and existing customers (students) Attend sales and marketing training as and when it is required. Submit customized monthly sales report.

2. Community Liaison Officer (part time): Youth Activists Organization (YAO) January, 2019 to date

Reporting to: The Project Officer- European Union Funded project and UNDP Funded Project

Main duties;

Orienting management team and establishing functional human Resource personnel

Involved in Planning, organizing and implementation of HIV/AIDS activities

Coordinate support groups and key stake holders in order to create strong and harmonious linkage between the community and health facility structures.

Undertakes timely, preparation of budgets for the community in order to facilitate the acquisition of financial and material resources.

Undertakes community activities to create awareness and demand and uptake for cervical cancer in HIV positive women.

First point of contact

Coordinating/monitoring and evaluating the young entrepreneur empowerment project (UNDP)

Compiling all the field related reports and write one binding report. Achievements

o Effectively provided training and mentorship to the team members assigned to reach out the community of target whereas, out of the 20 males which were approached per day for male circumcision at least the average of 15-18 were convinced and referred up to the health facility.

o Well sensitization outreach programs were planned, organized and implemented through distribution of literature, conducting the paid workshop for some selected groups with the involvement of culture dancing groups with song carrying our intended message. o Lessons about the importance of testing for HIV, cancer and taking prescribed medication were well elaborated. And many more

o Stack holders such as village Headmen, chiefs, church leader and parents were engaged in the fight against HIV, STI, cancer and good nutrition as well as early marriage. o Record keeping is prioritized so as to be able to find addresses and contacts of our clients o Deliberate visitations were made and sometimes calls for our clients o Solve reasonable complaints from clients and refer those that needs the attention of the supervisor

2. General Administrative Officer : Zambian Open University Western Regional Office, Mongu, Zambia

Period; 2013 to 2021

Reporting to: Regional manager

Main duties;

First point of contact

Assisted in the smooth running of examinations (whole process)

Processed admission letters.

Processed semester course registration for the Returning student as well as the First year students.

Distributed study materials such as modules and assignment questions, quizzes and many more.

Managed office Inventory

Guided students on the e-learning platform (moodle portal).

Drove marketing improvements which results in an increased number of students. This is done by conducting door to door marketing strategic visits to the targeted offices, schools, GRZ departments, households and NGOs to mention a few

Offered friendly and efficient service to all prospective students and the registered student, handle challenging situations with ease for both face to face and on calls.

Worked closely with the Regional Manager to maintain optimum levels of communication to effectively and efficiently meet targets.

Prepared a variety of different written communications, reports and documents to ensure smooth operations. Use Microsoft Word, Excel, publisher, coral draw and other software tools to create documents and other communications.

Handled day-to-day running of Regional office, ensuring high levels of productivity and progression and Maintained excellent attendance record, consistently arriving to work on time.

Performed other duties as assigned by the supervisor Achievements

The regional office kept on recording an increase in the number of applications.

Won the student trust which made it easier to use students themselves to assist in advertisement through their recommendations to the prospective applicants.

Won the trust of the management to the extent were I handled the regional office single handedly for 10 months.

EXTRA RESPONSIBILITY

Accounts clerk duties; Zambian Open University

Western Regional Office,

Reporting to: Regional Manager

Duties:

Issued receipts to the paying students.

Prepared the receipt reconciliation tally sheets regularly.

Guided the students the correct method of payments and this was strictly by bank or by POS within the office.

Handled payment queries and referred up those queries needed the attention of the bursar accordingly.

Managed the office bills such as the water bills, electricity, security and office space rental.

Managed the office petty cash and retire accordingly.

Purchased office sanitary items, consumables and stationery

Made follow-ups on student with tuition fee balances 3. Performed duties of the Regional Manager (Acting). Zambian Open University, Western Regional Office, Mongu, Zambia

May 2017 to Feb 2018

Reporting to: Assistant Registrar – Quality Assurance and Extension Services. Responsibilities

Handled the ZAOU Regional office single handedly

Facilitated examinations and other course work related tasks

Facilitated the teaching practice process, student research and attachments.

Attended stake holder meetings as invited.

Handled student general queries.

Made follow-up on students not turning up for registration.

Reporting to the registrar and the Director for quality assurance the activities of the regional office. This included the number of deaths, withdrawal from studies/resumptions and the registration process and any other office activities. Reporting was done quarterly.

Overseeing all the office activities and staff.

Business centre attendant: Sinclem Business centre Mumbwa, Zambia

Jan 2012 to Oct 2013

Reporting to: Business owner

Responsibilities

Monitored all company inventory to ensure stock levels and databases were updated.

Attended to clients seeking the services such as photocopying, typing and printing, servicing printers and general service provided by the business centre.

Handled cash

LANGUAGE PROFICIENCY

Language

Understanding

Speaking

Writing

English Proficient Proficient Proficient

Kaonde Fluent Fluent Fluent

Tonga Fluent Fluent Fluent

Bemba Fluent Fluent Basic

Nyanja Fluent Fluent Basic

Lozi Fluent Basic Basic

Lamba Basic Basic Basic

Ila Basic Basic Basic

PERSONAL INTERESTS AND HOBBIES

Hiking

Computing

Photography

Travelling

Reading

REFEREES

1. Mr. Abraham Lennox Kimbinyi 3. Dr. Inonge Mbikusta Lewanika Former Regional Manager Former Zambian Ambassador to the USA Zambian Open University Zambian Foreign Mission

P. O. Box 910145 El Shaddai plot no. 338

Mongu, Zambia. Mongu- Lusaka, Mongu, Zambia.

Email: *.*.********@*****.*** Contact: +260-***-***-*** Contact: +260-***-***-*** Email: *******@*****.*** 2. Mr. Kelvin M. Welesani

Chief Executive Officer (CEO)

Youth Activists Organization

NAPSA Building Room, 135, First Floor,

P.O. Box 910431

Mongu, Zambia.

Contact: +260-***-***-***

Email: *********.***@*****.***

Contact this candidate