Spa Director/Spa Event Coordinator
Resume:
EVONAE M. CHIACOS
San Ramon, CA. 94582
925-***-**** ~ *************@*****.***
PROFESSIONAL OBJECTIVE
To transfer exemplary skills and experience developed over the last 20 years in sales, customer service, operations, team coordination, and management to a role in sales, sales support, and coordination with a progressive, growing, and engaged organization.
PROFESSIONAL EXPERIENCE
Epicurean Group 09/19 – 07/20
Catering Manager
Responsible for all catering operations for a Corporate Headquarters office park. Receiving request for catering and working with the customer on planning the event, coordinating timing, menu selection, delivery and the catered display on event day is above the customer’s expectations.
Working with the Executive Chef and the General Manager on Catering orders and forecasting, planning, purchasing, and receiving daily inventory is accurate and ready for preparation.
Utilizing my culinary skill and experience to finalize all catering orders with the Executive Chef daily while working in a demanding fast pace environment.
Casa Real at Ruby Hill and Palm Event Center 10/18 – 8/19
Banquet Manager
Responsible for the perfect execution of high scale Weddings and Corporate events up to 400 + guests that meets the highest standards of service.
Capable of working in a demanding, fast paced, high stress environment, established time lines while staying calm, collected, and handle guest relations with professionalism and sincere attention from start to finish.
Continually communicating with the Executive Chef on timing for plated dinners, buffet replenishment, food presentation, collaborate both on guest feedback and profitability.
Coordinates with the Catering Sales Manager/Event Coordinators making sure all final details are perfect.
Conduct pre-shift meetings to communicate to the staff special request, nuances, and special guest needs by the Host, conveying the significance of every small detail for the overall success of the event.
Organizational skills, Social Tables, FileMaker, E-mail, and follow through to exceed expectations.
Worked weekly on inventory for Liquor, Beer and wine and placed orders for select events.
The Club at Ruby Hill 09/15 – 10/18
Banquet Manager/Event Coordination
Responsible for the success of high scale Weddings up to 300 + guests, celebrity golf tournaments, corporate events, wedding tasting events, open house, Member wine dinners, holiday events and Bocce.
Sales driven on tours to promote the venue, a verbal visual description of their wedding day, floor layout, breakdown description of packages, availability of booking dates and opportunity of closing the sale.
Collaborated with the Executive Chef on wedding menu tastings for upgraded wine pairing to be served per course and have successfully upgraded the Wine bar package for the wedding couple.
Passionate about fine dining training, banquet training, floor service, coaching methods to increase productivity, FOH and BOH staff is working together and effectively.
Responsible scheduling for weddings, corporate events, restaurant, grille, golf tournaments to meet company labor projections and have cut labor across all departments YTD.
WEDGEWOOD Wedding & Banquet Venue 06/15 – 01/16
Banquet Captain/Event Coordination
Responsible for the overall success of Weddings and Corporate Events up to 200+ guests.
Lead and managed the banquet team in all aspects of the department to ensure service standards are exceeded.
Worked with the sales department and the wedding couple’s at Wedding Fairs to answer questions on menu tastings, wine upgrades and promoting the property.
EVONAE M. CHIACOS
150 Canyon Woods Loop # 272
San Ramon, CA. 94582
925-***-**** ~ *************@*****.***
PROFESSIONAL EXPERIENCE
ESIN Restaurant & Bar 11/14 – 04/15
Server
Ensuring all guests receive the ultimate satisfaction and memorable experience from start to finish.
Self-motivated with attention to detail, quick and accurate decisions in a fast environment, with a positive attitude and professional demeanor.
Personal daily research on wine by regions, origin and appellations, grape varietal, tasting notes and wine pairings, which resulted in an increase in wine sales and high guest check average for the restaurant.
IZZY’S STEAK HOUSE 02/10 – 08/13
Banquet Manager/Dining Room Management
Coordinated and supervised high-end Corporate Business Dinners, Presentations and speaking engagements, Retirement parties, Rehearsal dinners, Bridal Showers and Holiday Special Events.
Achieved action plan by determining system improvements and implemented the change to the Restaurant & Bar POS system for efficiency in the order processing, to ensure and deliver outstanding customer service.
Established and maintained an excellent relationship with the Bishop Ranch Premier Business Park, Fortune 500 Companies such as Chevron, Bank of the West and JP Morgan Chase.
Focused on customer retention, driven for financial performance and the Banquet business increased by 52%.
Implemented the Marroitt Hotel Advertising, Marketing and TV Promotions to increase restaurant business.
È Events by Evonaè 06/05 – 04/10
Venue Manager for Planning
and Execution of Events
Experience in coordinating, managing and catering social events, Holiday events, Rehearsal dinners, Bridal showers and on-site Wedding Spa and Salon services.
Spa Blu Soleil and Spa Blu 11/02 – 04/07
Spa Director/Spa Event Coordinator
Successfully partnered with the Spa owner to assist hiring, training for the grand Opening.
As the Event Coordinator and a talented select group of employees hosted very successful Grand Openings, Chamber Mixers, Discovery Bay Country Club Events and Plaza Openings bringing in new clients to the Spa.
Created Spa service menu and promoted Bridal Spa packages for off-site venues and exceeded the financial goals.
Inventory Manager and Product Sales Trainer, setting sales goals for employees, the quarterly results of closing sales increased 50% for the business. Achieved the highest sales for the spa in all categories of inventory.
Paris Beauty College 09/00 – 07/02
Aesthetician/Sales & Operations
Levi Strauss & Co. 06/96 –07/00
National Account Coordinator
Account Manager for US Marine Corp., Navy, US Coast Guard, Miami and Southern California specialty accounts. Developed and maintained solid relationships by providing excellent customer service. Followed up daily assisting with account product assortment in all consumer segments, availability, shipment status, claims and returns. Partnered with the AE to communicate marketing requests for in-store fixtures and POS materials.
Developed a Military Account Business Planning spreadsheet to monitor volume, provide direction and maximize potential. Analysis of the Monthly YTD Sales Report to LY has increased by 40%.
Trade show/Sample Line Manager for Levi’s and Dockers divisions. Successfully organized and presented sample lines to Retailers at MAGIC in Las Vegas and New York Trade shows.
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