Parts Advisor Customer Service
Resume:
Eliud Garcia
Parts Advisor
Raleigh NC
********@*****.***
OBJECTIVE
Dedicated Parts and Service Advisor with over five years of experience in the automotive industry. Committed to maintaining professional relationships with clients to increase profitability and drive business results. SKILLS
Quality focused, strong communicator both verbal and written,resourceful, bilingual (fluent in Spanish), Product knowledge, Proficiency in CDK software, claims knowledge, sales driven, estimating, equipment maintenance EXPERIENCE
Audi, Cary- Parts Advisor
June 2020 - PRESENT
● Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries
● Stock Control: Ensuring consumables and service parts are regularly replenished
● Handle warranty claims processing (relating to parts issues) and complete all relevant administration promptly and accurately
● Increased sales by providing quality customer service resulting in consumer satisfaction and loyalty.
Flow Motors, Winston Salem- Assistant Parts Manager April 2016 - June 2020
● Commended for excellent customer service based on multiple clients reporting satisfaction to management.
● Work with automobile manufacturers representatives to process warranty situations and Customer Service issues
● Demonstrate commitment to customer service excellence and teamwork in a busy environment.
● Respond to phone calls, emails and faxes to provide quotes and other part/vehicle information.
Advance Auto Parts, Yadkinville-Part Sales
January 2014 - April 2016
● Maintain clean and professional appearance of counter, work area, and stockroom
● Receive and process payments
● Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
● Read and understand the parts catalog when looking up and speaking to specific parts;
EDUCATION
Associate of Business Administration BUSINESS EXPECTED in 2022 Forsyth Technical Community College, Winston-salem, NC References upon request
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