Samantha Johnson

Pharmacy Licensure:

Na*onal License:

Registra0on Status: Ac0ve

Cer0fica0on #: 30039674

Expira0on Date: April 30, 2023

State License:

Massachuse(s

Registra0on Status: Ac0ve

License #: PT20859

Expira0on Date: 5/6/2023

Technician Type: Pharmacy Technician

Professional Experience:

Walgreens Pharmacy September 2015-Present

Pharmacy Technician

• Provide customer service

• Fill prescrip0ons

• Data entry

• Resolve third party rejec0ons

• Report problems to pa0ents and provide insight on how to resolve it

• Selling prescrip0ons using customer verifica0on processes to ensure there are no mistakes

• Administer covid vaccines

Walgreens June 2013-June 2015

Shi2 Lead

• Provided customer service

• Opened/Closed the store

• Maintained smooth opera0on and produc0ve work environment throughout the shiU

• Cash handling

• Safe count

• Balanced the safe

• Balanced cash reports

• Placed/received orders

• Maintained inventory

• Prepared and cleaned the store to ensure smooth opera0on for the next day Shields Health Solu1ons

-Lead Pa5ent Support Center Technician November 2017-2019

• I have gained a basic knowledge of mul0ple disease states including oncology, pediatrics and infec0ous disease.

• Run and reverse test claim successfully in mul0ple pharmacy systems

• Follow a standardized work flow

• Complete appointments lists and iden0fy opportuni0es to convert a pa0ent to the shields care model

• Read EMR's in mul0ple different systems

• Submit prior authoriza0ons by form, cover my meds and over the phone

• Contact insurance companies

• Document notes and PA outcomes in PA log 2.0

• Document test claim outcomes in Telemetry 2.0

• Document PA outcomes in various EMR's

• Communicate with team members within EMR's

• Previously assisted in the phone queue which required opera0ng and understanding Therigy and coordina0ng delivery and sending delivery slips to the pharmacy

• Provide support to team mates including checking in with them to see if they needed an assistance comple0ng their daily tasks and delega0ng accordingly so that everything is completed in a 0mely manner

-Pharmacy Liaison at Care New England September 2019-January 2021

• Provided integrated support to pa0ents and pharmacists by providing a ‘hands-on” approach to total quality pa0ent care.

• Worked closely with pa0ents to deliver a full con0nuum of medica0on adherence support by u0lizing our various tools and applica0ons.

• Ensure medica0ons were delivered to pa0ents in 0me for treatment appointments which included working with mul0ple contacts within different specialty pharmacies

• Iden0fied for pa0ents the most cost effec0ve way for receiving their medica0on whether it be via manufacturer or through specialty pharmacies with dedicated programs for medica0ons that lacked other financial resources.

• Reach out to pa0ents and acempt to convert them to a shields pharmacy by explaining the benefits of the shields model and having a single point of contact to ensure legendary care.

• Establish and maintain trus0ng rela0onships with providers Educa1on:

Brockton High School June 2012

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