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Lease Administrator Switchboard Operator

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
February 09, 2022

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Resume:

Personal Details

Names: Melicia

Surname: Schoeman

Gender: Female

Contact Number: 082-***-****/072-***-****

Driver’s License: None

Health: Excellent

Languages: Afrikaans & English (read and write)

Education

School: St Andrew's High

Year: 2000

Subjects: English, Afrikaans, Mathematics, Welding and Metal Works, Technical Drawing, Biology and Science

Skills

: Great interpersonal communication

: Excellent leadership qualities

: Highly creative

: Computer literate, MS word, Power Point, Excel & Outlook

: Excellent telephone etiquette

: Excellent time management skills

Customer Care Consultant

Easy Holidays 2020-2020

I had to contact members whose accounts were in arrears for 30, 60 or 120 days. I had to go through the member's account to double check if the account is in fact in arrears before I contact each member to inform them of their outstanding account and offer them the special offers in order for the member/s not to forfeit their holiday membership and to still be able to go on holiday. Once offer accepted after I explained it to the member, I forward members the offer documents via e- mail and post the original offer documents to the members. Once in receipt of the fully completed and signed documents, I put notes on their membership account of offer accepted and to not contact member for any outstanding money and forward all info to the required departments to update on their side.

Administrator & Receptionist

iheartfoodae - UAE 2018-2018

I dealt with different manufacturers and suppliers. Did follow ups with clients, deliveries and suppliers. I had to meet with the chef in order to place orders with our suppliers for the items needed for the following week's meal plan orders. Ordered stationary for the staff and creating their weekly roster. I had to prepare a meal plan for kids and adults on a monthly basis, a list of healthy, gluten free meals and beverages for breakfast, snack time, lunch time and dinner. My main job was to add client details on our database and cell phone once in receipt of their order forms. I check if order form is fully completed, if not, I contact the client to update missing information, check for any special requests like any food allergies, dislikes etc, then I put a note for the chef on the order form and highlight it. I then create client detailed name tags, print, cut and put in each cooler bag. Create a list for both the driver and packer with client delivery details in area and time order form. I contact all clients to get their location pin for delivery and WhatsApp it to the driver in area order form. Once packers packed all the meals in the cooler bags, I check if all in order and give the staff the go ahead to start with their deliveries. I completed LPO’s, transmittal forms, did the petty cash, petrol control list, conducting a stock list of items available in the kitchen and store room then e-mail the stock list to our Account. I also attended meetings with our PR Company and taking notes.

Online Reservations Travel Agent

Club Leisure Group (Fun Holidays Department) 2017-2017 Liaising with Booking.com and online travel agents. Making, amending and confirming holiday bookings as per client and agent via telephone or e-mail. Making Conference Bookings. Handling all cancellations. Responding to all queries from clients and agents and resolving it. Informing Resort Manager and staff at the Resorts of any special requests from the clients before their arrival via telephone then with an e-mail of our telecom. Processing of credit card payments and refunds. Submitting Daily Stats and Reports to Senior Management.

Lease Administrator & Conversions Administrator

Club Leisure Group (THR Properties Department) 2010-2017 Advertise all vacant units on Gumtree and New Papers. Once in receipt of fully completed Application and all FICA required documents, I do ITC, TPN and XDS trace on applicant. Doing checks with applicant’s current landlord. Contact the applicant's current employer to confirm employment. Going through all transactions on applicant’s bank statements to see if it corresponds with what applicant put on the application form. I then prepare a cover sheet for the application with comments for the Manager for authorization. Once application approved, I inform applicant and forward amounts payable with our banking details and ask applicant to forward proof of payment. Once in receipt of proof of payment, I request a bank statement from our accounts staff to check if the monies reflecting, once reflecting, I prepare the Lease Agreement, contact applicant to visit our office to come sign the Lease Agreement with me. I explain the Lease Agreement and House Rules to applicant and get it signed together with a Debit Order form. I give new tenant the Lease Agreement and I keep a copy, scan and file it. I load new tenants details and Debit Order on MDA and attach the Lease Agreement and Debit Order form to their account. Informing building Manager of new tenants and date of occupation and ask for the signed ingoing inspection form to attach to their account on MDA. Extension of Lease Agreement renewals. Dealing with tenant queries and requests. If tenant vacating, I inform building Manager, I receive the exiting inspection form and do an EFT refund to the ex tenant should the unit be received in the same condition tenant found it. Contacting all tenants with outstanding rental. Contacting all Timeshare Owners and making Special offers to them. Assisting members with all their queries, questions and requests. Preparing Conversion, Offer to Purchase or Transfer documents should a member accept any of the Special offers. I post documents to the member to read, fully complete, sign and ask member to forward back the original documents to me via post. Update members account by putting notes. Prepare Daily Stats and forward to Manager. Once in receipt of original signed documents from member, I check if all in order, make note that I received signed and fully completed documents and forward it to the next department to process.

Contracts Administrator & Debtors and Creditors Clerk Club Leisure Group (Contracts and Debtors Department) 2007-2010 Loading of Debit Orders, Journals, EFT payments. Raising of Fess on members account. Loading and Logging of members contracts. Flagging of members accounts. Converting members from one Club to another. Doing Resale’s from member to member. Preparing of the EFT payments and Excel sheet for Daily Stats.

Sales Assistant, Merchandiser, Cashier & Switchboard Operator Edcon Edgar’s (KDS, Infants and Manchester Department) 2003-2006 I was trained in different departments and gained a lot of experience in each department. I helped the cashiers when the store was very busy with long ques. Relieving the Switchboard/Reception staff, taking calls and assisting customers with their questions and requests, putting customers through to the requested department for assistance, making staff or shoppers announcements over the microphone. Assisted customers in the departments. Adding on merchandise should a customer only bought one item. Always going the extra mile for my customers. Explaining to the customers about the quality of the material. Introducing all mothers to be about our Infant Club and get them to register on the system. Load all new members on a spreadsheet and gift them with a Welcome Pack. Explaining to non Edgars members how the club works and getting them to become members of the Edcon group. Preparing departments for upcoming sales events. Make sure all rails and figures are in line and always full of stock with the different sizes. Should a customers is looking for an item we do not have stock of or the size, I check our system to see what nearest store to the customer got stock, then request the staff to set aside and provide customers details to the staff. Conducting stock takes. Always great and have a smile on my face when dealing with the customers. Make sure departments are all neat and clean before we leave the store.

General Packer & Receptionist

Everson Distributions and Showers of Flowers 2002-2003 I received from the Supervisor, sheets with client information and amounts for bulk Planner Calendars and bulk Diaries that needs to be assembled, packed on pellets, counted and before wrapping, I need to double check each pellet. Once all in order, I allocate the next orders to the staff for the following day. Assisting with client queries and requests via telephone, e-mail and fax. For Showers of Flowers I assisted clients with requests, queries, questions regarding the different types of flowers for each season and orders via telephone and e-mail. Once in receipt of order forms from customers, I pack the flower bulbs in boxes, seal and put a waybill with customer’s details. Once all orders done for the day, I provide the driver with all information of stock and make him sign each waybill and I keep a copy on file.

References:

Serina Sathanand Club Leisure Group - Contact Number 074-***-**** Nanette Kuhlhoff Club Leisure Group - Contact Number 072-***-**** Available Immediately



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