Debt Collector Customer Service
Resume:
June
**** -
October
**** -
June
September
**** -
November
2017
August
**** -
July
2013
SENZEKILE PRUDENCE
MTHEMBU
Contact
************@*****.***
**** ****** **en ext 11 Po chaiwel
a 1818
Skills
Language
English- read, speak and write Zulu-
read, speak and write Afrikaans- read
and write Sotho- read and speak
Xhosa- read, speak and write Tshonga-
speak
OBJECTIVE
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
EXPERIENCE
Vvm Attorney's
Debt collector
Keep tracking outstanding debts
Locate and contact debtors
Build trust with debtors
Using Avaya system
Negotiate payoff deadlines and payment plans
Nimble group
Debt collector
Ensure that allocated targets are achieved
Negotiate payoff deadlines or payments plans
Update customer profile and attend to queries.
Adhere to utilize the collection call script
Implementation of the collection strategy for the group of accounts being collected against.
Ensure that all debtors information held on record is up to date and accurate.
(Merseta)Manufacturing engineering related services Seta Office administrator
Preparing report for clients
Arranging boardrooms for meetings
Preparing meeting perks
Fax, scanning, copies, printing and mailing
Preparing stationery budget
Assisting on preparing for Seta site visits
Liasing with other Setas regarding skills development act Capture and update new and existing clients and
stakeholders.
(Merseta) Manufacturing engineering related services Seta Filling admin assistant (mail room)
Receiving and returning of files on Metrofile system Signing requisition form for retrieving off site files Preparing files for archives
Preparing post office for courrier to different regions Handling registered mails
Filling files alphabetical order
Allocating incoming post to relevant departments
Using hand scanner
Loading Franking machine
Excellent inter personal skills Planning
and coordinating skills Good telephone
etiquette Passion for service
excellence Customer oriented, ability
to demonstrate and initiative Excel,
outlook, microsoft Team player with a
positive attitude Strong analytical and
decision making skills
80%
January
2009 -
June
2010
December
2003
October
2019
March
2010
September
2010
November
2011
April
2012
(Merseta) Manufacturing engineering related services Seta Customer service
Dealing with customer queries
Managing outbound and inbound calls
Ensuring excellent service is delivered at all times Meeting company standards
Ensuring that accurate information is captured on the system EDUCATION
Pq vundla
Matric
Grade 12
Omni Hr consulting
Contact center and business process
Certificate
Intec training
Facilitator
Attendance certificate
Qed
Team leadership
Training/ attendance
Renaissance
Filling and records management registry
Attendance certificate
Commissioned training cc inhouse
Customer service
Attendance certificate
REFERENCE
Desmond Skhosana - "Nimble"
Debt collector
********@**********.**.**
Karen Klue - "Merseta"
Office administrator
*********@*******.***.**
Christian Adams - "Merseta"
Mailroom filling admin assistant
**************@*******.***.**
Christian Adams - "Merseta"
Customer service
**************@*******.***.**
Contact this candidate