Customer Service Care

WAITRESS

OBJECTIVE

Looking for a position of a waitress in a company where I can make use of my diverse Hospitality skills and outstanding customer care abilities to ensure recurring business and maximize revenue.

KEY STRENGTHS AND SKILLS

I Have experience in hospitality and customer services.

Highly skilled in delivering outstanding service by greeting and serving customers.

Ability to learn the menu to answer questions and remember details regarding order.

Knowledgeable about the restaurants’ menus, food and beverage items and other products

Friendly disposition with clear spoken English

Excellent personal presentation and interpersonal skills

Passion for exceptional customer service

Well-versed in suggesting additional items to customers

Delivering outstanding food and beverage service to customers. WORK EXPERIENCE

COMPANY : RADISON HOTEL KENYA

Position : waitress

Period : 1 Year

RESPONSIBILITIES

Delivering excellent customer service at all times.

Making guest satisfaction a high priority.

Ensuring cleanliness and organization of the restaurant, before and after duty.

Perform responsibilities in accordance with all hotel standards, policies and procedures.

PERSONAL PROFILE

Full Name : SHALET CHEROTICH

Date of Birth : 17/07/2000

Passport No : BK214765

Nationality : KENYA

Gender : Female

Visa Status : Visit Visa

Mobile : 050*******

Email : ***************@*****.***

Address : Dubai UAE

Promptly serve all food and beverages to guest.

Effectively used items in stock to decrease waste and profit loss.

Receive cash or payment in any authorized modes from customers.

Greeted patrons and answered questions regarding the menu.

Took orders from customers.

Helped kitchen staff in food and salad preparation.

Removed plates and cleaned tables.

Cleaned restaurant’s premises before starting and after closing.

Gave change when required.

taking order from customers to the chief

Working together with the chiefs to facilitate food readiness for the customers

Preparing juices and sauces

Preparing Order foods

Preparing Pancake, Crepe, Milkshake, Mojito.

Make sure the kitchen is in good condition and in order for the attraction of customers

Cleaning the kitchen tools after and before is been use EDUCATIONAL QUALIFICATION

KAREN TECHNICAL TRAINING INSTITUTE 2018 -2020

LANGUAGE SKILLS

English

Swahili

DECLARATION

I hereby certify that all information I have given are true and correct to the best of my knowledge.

Contact this candidate