Customer relationship officer
Resume:
January
February
2019
June 2017 -
August
2017
January
**** -
December
2020
May 2021 -
Till date
UMEZURIKE NNEOMA
*****************@*****.***
Ikeja G.R.A Lagos Nigeria
OBJECTIVE
Public Relations - Communication Officer Creative, Agile, with 5 years of customer service representative experience(4 years in the university as a female clothing salesperson, 1 year working experience), in providing integrated customer service and marketing solutions to diverse clients locally. Excellent organizational skills both verbally and written, ability to work within a busy office environment and support office team to ensure a smooth running of the day to day activities and to produce a valid result. Committed and self motivated. EXPERIENCE
Right Step Academy
Igbo language Teacher(primary 4)
Writing lesson notes
Preparing class tests and examination questions
Teaching students how to read and write in Igbo language Teaching Igbo poems and stories to students
Marking tests and examination scripts and recording student term results. Adeleke University Radio Station
On air personality
Founder of the show (Kip up with AU
News writing and reporting
Weekend interviews with students and staffs
Presenting campus gist and weekly activities
Reporting the school's cultural activities in (Igbo language) for Igbo cultural events Organizing radio talk shows with students
Writing news contents in Igbo language
Babcock University Radio Station
Internship
News writing
Staff and student interviews
Transcribe press releases and promotion into news article to enable a smooth news production for audience consumption
Adiba Mall
Customer Service Representative
1: Responsible for a large number of phone call management 2: Preparation of product and service report
3: Responsible for generating sales lead
4: Record keeping of customer feedback and interaction 5: Handling of customer complaints and provision of alternative within a short time limit 6: Responsible for multitasking and time management 7: Team effort contribution
Freelance language writer/translator
Writing scripts and projects Igbo language
Translating English to Igbo language for Igbo learning students Interpretating Igbo speaking words to english to clients who work with Igbo speaking actors SKILLS
Writing skills, entrepreneurship skills Strong persuasive communication skills, sales expert (middle level), team work management, strong interpersonal communication skills, great sense of humor, creative thinker, multitasker
ACHIEVEMENTS & AWARDS
Secretary for three consecutive years under the Adeleke University Igbo Student Association (AUISA) Entrepreneur of the year (2016_2018)
LANGUAGE
English language Igbo language French (udemy)
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