Credit Controller Operations Manager
Resume:
YOGESH SHARMA
: ***************@*****.***
Credit Control Accounts Receivable Client Relationship Management Expertise in managing Credit & Collection Operations and prioritizing various tasks and deliverables as required by customers and management
PROFILE SUMMARY-:
WORK EXPERIENCE
Aug'2020 to Present with Marsh & Mclennan as Credit Controller (Contractual)
( Marsh is an American based global professional service firm with businesses in Insurance brokerage, re-insurance services, Talent Management, Investment advisory and management consulting) Key Result Areas Consists of -:
Work closely with the client executives and insurers to collect premium payments in a timely fashion.
Perform analysis of the ageing receivable balances and concentrate on collecting older outstanding amounts.
Insurer Reconciliation and follow-ups for commission.
Assessing new credit requests and reviewing customer credit ratings regularly.
Commission reconciliation with allocation.
Direct Insurer Debit (DID) passing and its allocation.
Receipting with allocation.
Invoice approval and implementation of the revenue recognition criteria.
Weekly reporting on all matter relating to credit control.
Daily system support to (Fiduciary system) users in UAE.
Preparing monthly statements, client status reports and other documentation as required by the management.
Managing approvals on policies renewals.
Follow-up with clients for overdue premiums, (ageing 365+days over dues) Credit Control
Accounts Receivable
Order to Cash Process
Collection Management
Billings Management
Reconciliations
Credit Assessments
Client Relationship
Management
Liaising & Coordination
Documentation &
Reporting
Team Management
Enterprising leader with skills in collaborating with the senior management team in improving and executing strategies, processes & accomplishing corporate goals and profitability
Competent in developing and implementing investor relations strategies; performing a comprehensive competitive analysis, including financial metrics and differentiation also developing and monitoring performance metrics for the investor relations function
Exceptional in undertaking the credit rating exercise of the company; supervising sales accounting, credit control and receivables management of the company
Proficient in leading the automation of various MIS reports along with monthly financials through ERP
Outstanding in establishing consistent and appropriate business practices, enhanced controls for credit and treasury risks
Expertise in liaising with individuals or business customers for overdue payments and asking to settle their accounts explaining the terms of their credit
A strategist and implementer with recognized proficiency in spearheading business to accomplish corporate plans and goals
Reconciliations of key Insurance companies.
Co-ordinate all requests for information from various stake holders Aug’2016-July'2020 with Utmost Building Materials, Dubai, as Asst. Manager-Credit and Collection.
(Utmost Building Materials is mainly trading of steel with manufacturing of cut and bent steel along with other businesses under Suhail Bahwan Group in UAE and OMAN) Key Result Areas Consists of -:
Credit Control-: Analyses and developing credit assessment and appraisals, Collection of market report and assigning of Credit Limit and periodic review. Assessing new credit requests and reviewing customers’ credit ratings. Setting up of terms and conditions of credit policies for cutomers.Ensuring timely debt collection.Following up payments as needed and lead team for payments.
Accounts Receivable Management-: Leading, assisting and monitoring collection team to achieve the assigned collection targets for four companies under the group. Direct Involvement in Key accounts to ascertain timely collection, to keep the DSO maintained and reduce ageing debt. Weekly review with collection team/ Sales team to avoid any gap in collection plan. Regular meetings to top accounts personals on monthly basis in order to maintain strong relationship and to get actual status of their business to review their assigned credit limits.
Letter of Credit-: Dealing in 25-30 running export LCs starting from checking the applications, entry in system post receiving original LCs from bank, preparation and submission of LC documents to customers for signature/acceptance, follow up, covering the outstanding post receiving the documents, preparing and forwarding covering letters to bank for negotiation. Updating of regular amendments in revolving LCs. Circulation of available LC position to concern operations team and management fortnightly.
Banking-: Handling PDCs/CDCc/Bank Guarantees collected by Collection/operations team. Ensuring timely depositing of cheques to the concerned bank accounts company wise, conversion of cheques clearing to bank receipts. To report any cheque bounce to the concerned operations team and management. Bank reconciliation of all bank accounts on monthly basis.
Cash Management-: Handling of cash received from customers/ warehouse/ factories. Booking Of intercompany cash expenses vouchers, disbursement of petty cash amount to employees/warehouse/factories against daily expenses, issuing advance and making payments towards imprest accounts against audited vouchers, Settlement of advances, updating of branch payroll and cash ledger.
Legal Related-: Responsible for initiating legal case against default customers post approval by management. Process consist of arranging required documents case wise, obtaining quotations from lawyers, arranging files for translation, documents submission to lawyer office, showing the location to court personal, follow up for the legal documents, maintain detail of hearings and attachments.
Other Responsibilities-:
Mailing SOA on monthly basis to all customers.
Obtaining balance confirmations periodically.
Updating customer dockets, correspondence, update of trade licenses and other credit related documents.
Circulating information about change in customer signature, change in bank accounts Collection of fresh credit application forms, passport copies of the signatories.
Booking of credit notes after obtaining necessary approvals.
Participating in weekly & monthly review with operations and Finance team. Jan’15-Mar’16 with Eastman Auto and Power Ltd., Gurugram (India) as Sr. Manager-Credit Control& Collections.
Key Result Areas
Entrusted with the responsibility of leading credit control division and managing credit control, order to cash processes, receivable, settlement of client issues and day-to-day activities of AR Team
Conducting periodic credit assessments of all credit distributors/ dealers and managing internal database for assigning credit limits
Liaising with individuals or business customers for overdue payments and asking to settle their accounts explaining the terms of their credit
Steering efforts in re-negotiating repayment plans in case of product/ service/ delivery issue or is in financial difficulties
Extending support in keeping a track of missing debtors, arranging for goods to be repossessed to cover the outstanding debt
Ensuring background validation of distributors/consignees commercial/professional
Supervising overdue debtors & escalating followed by visit to defaulters premises
Regularly visiting key distributors PAN India for payment issues closures to avoid aged debt
Assisting legal team to initiate necessary action against payment default by providing required documents and information
Making sure closure of business agreements take place with distributors/consignees & due diligence
Responsible for betterment in DSO and reduction in more than 60 days outstanding
Reviewing credit/collection with sales team for collection analysis and re-setting of credit limit and collection targets
Managing and guiding a team of commercial officers for timely reconciliations/ balance confirmations, payment follow ups/ completion of compliances
Mar’11-Jan’15 with Wipro Limited (Info-tech Division), Gurgaon (India) as Operations Manager. Key Result Areas
Managed region north for billing to cash function and overseeing the credit control function
Entrusted with the responsibility of formulating strategies and setting up collection targets to meet DSO plans set by the company
Established relationship with clients in order to reduce exposure to potential bad debt
Ensured implementation and maintenance of a set of comprehensive credit risk policies and guidelines
Forecasted weekly collection and billing
Conducted weekly review with regional business and service delivery team on revenue, ageing debt, PDD, sticky and problematic cases
Led and motivated the credit control team in order to achieve collection targets
Supervised infra business operations for region north in terms of project and run rate billings, contract creation, clean up tracking and, invoicing
Administered appraising of credit checks and approval before order execution
Interfaced with sales and delivery team for data collection required for billing transactions
Steered efforts in raising of bank guarantees, issuing of Credit notes, submission of compliances
Extended support in managing collection of WCT and TDC certificates Highlights:
Exhibited efficiency in introducing and evolving effective reporting and assessment tools to minimize risk and proactively identify problem areas and customers
Recipient of Best Function Award by Wipro Ltd. in 2014 and Best AR Team Award by HIlti Indian in 2008
Trained and developed a team of 20 new executives PREVIOUS EXPERIENCE
Jun’07-Mar’11 with HILTI India Pvt. Ltd. New Delhi as Assistant Manager-Finance Apr’05-Jun’07 with Hathway Cable and Data Com Pvt. Ltd., New Delhi as Executive-Credit (ISP and Cable Service provider)
Aug’04-Apr’05 with Silicon Impex Pvt. Ltd., New Delhi (Trading of computer hardware) ACADEMIC DETAILS
2007 Master of Business Administration (Finance),India 2004 Master of Commerce,India
2000 B.Com. from CCS University,India
IT SKILLS
Operating System
SAP, Windows 2010, Windows XP/NT, Windows 98/95 & Tally PERSONAL DETAILS
Date of Birth: 30th June 1979
Language Known: English & Hindi.
UAE Driving License: Holder since 2017
Current Address: AL SAMAR 4, THE GREENS, DUBAI, U.A.E
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