Center Agent Social Studies

AZEEZ KHADIJAT ABOSEDE

* ***** ******, ******, ****, Lagos

Tel No: 081******** and 090********.

*-****-*****************@*****.***

CAREER OBJECTIVES: A young, passionate, career driven graduate seeking an entry into a level position and set to achieve management goals, using strong analytical skills to achieve the mission and vision of the organization and also a work environment where I can develop and improve my skills while interacting with a wide range of professionals.

SKILLS AND STRENGHTS

Excellent interpersonal and communication skills

Ability to work in independently and also a team

Average user of MS Office Packages

High degree of integrity and credibility

Good coordination ability

EDUCATIONAL QUALIFICATIONS AND CERTIFICATES

National Youth Service Corp (NYSC) Discharge Certificate 2018

Tai Solarin University Of Education Ogun State

B.Sc. ED in Social Studies 2017

National Examinations Council (NECO) 2012

WORKING EXPERIENCE:

Contact Solutions (CONSOL Limited) 2021-till date Contact Center Agent: Sproxil

Helping customers to authentic their drugs or products before usage

Enlighten callers on the essence of the scratch panel placed on the product they purchased.

Implementing profound solutions to meet customer's enquires and complaint s.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries, acknowledging and resolving customer complaints.

Communicating with customers through voice and non-voice platforms (Inbound, outbound and mails).

Strong Knowledge of our products and services to ensure good customer experience.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Anglican Comprehensive High School Ogun State

Position: Class Teacher 2016-2017

CORE EXPERIENCE:

Empathy.

A great team player.

Good oral and written communication skill.

Ability to work with little or no supervision.

Pro-activeness.

INTEREST: Reading, assisting people, trying new ideas. LANGUAGE: English, Yoruba, Pidgin.

REFEREES: Available on request.

Contact this candidate