Marketing, admin clerk, data capturer, admin clerk
Resume:
Curriculum Vitae – MatebohoMotebang
Date of birth: 18 August 1985, Email: ***************@*****.***
Mobile: 063-***-**** / 060-***-****
Address: ***** ***** *, ********* ********, GONUBIE, 5256
PROFILE
I am a 36-year-old ambitious female who is prepared to achieve the desired goals of the organisation. I am a hard worker, highly organised, self-motivated, goal oriented, professional and honest individual who is always looking for a challenge to enhance my skills and knowledge. I like to interact with other people and adapt easily to different kind of environment. I have excellent office administrative skills, customer care skills, interpersonal skills, computer skills, excellent communication skills and telephone skills. I can work under pressure and deliver highest level of service.
PERSONAL DATA
Nationality
South African
Identity Number
850-***-**** 08 3
Marital Status
Single
Home Language
Other Languages
Sotho
Xhosa and English
Driving Licence
Code C1
EDUCATION
Institute
2007- 2010 (Nelson Mandela Metropolitan University)
Qualification
National Diploma in Marketing
Institute
2006 (South Cape College)
Qualification
Grade 12
COMPUTER SKILL
Public Information Services - MS Word
Public Information Practises - MS Excel, MS PowerPoint, MS Access, MS Outlook
WORKING EXPERIENCE
XPS Collectors – 05 May 2014 – 30 June 2015
Job Title
RECEPTIONIST
Skills
Duties
Friendly customer service skills
Professionalism.
Interpersonal skills.
Excellent communication skills (verbal and written).
Attention to detail.
Multitasking skills.
Ability to work under pressure.
Welcoming the customer and assisting them with office directions that they are visiting.
Operating the switch board, receiving incoming calls and direct them to correct personnel.
Answer and screen all calls coming through the system.
Answer customer’s inquiries through telephone, messages and emails.
Attending of queries from customers and allocate them to the supervisor or the manager to answer.
Developing a trust, a good communication and a good relationship with the customers.
Filing, Photocopying, Faxing, Emailing and Scanning of documents.
Arranging meetings and minutes writing.
Typing and sending letters to customers on monthly basis.
Debt collection
XPS Collectors – 01 July 2015 – 30 August 2016
Job Title
DATA CAPTURER
Skills
Duties
Good analytical skills.
Excellent communication skills (verbal and written).
Teamwork skills.
Attention to detail.
Ability to work under pressure.
Collecting of documents daily from different offices preparing them, compiling, sorting and capturing data on the system.
Creating spreadsheets for all different data collected.
Update the customer’s data on the system on weekly bases.
Answer and screen all calls coming through the system.
Answer customer’s inquiries through telephone, messages and emails.
Filing, Photocopying, Faxing, Emailing and Scanning of documents.
Typing and sending letters to customers on monthly basis.
Debt collection.
XPS Collectors – 01 September 2016 – 30 March 2018
Job Title
ADMIN CLERK
Skills
Duties
Friendly customer service skills.
Administrative skills.
Excellent communication skills (verbal and written).
Attention to detail.
Focused & Optimistic.
Ability to solve the problem.
Attending of queries from customers, analysing the problem and providing customers with advices.
Manage and resolve customer complaints.
Taking and processing orders.
Filing, Photocopying, Faxing, Emailing and Scanning of documents.
Arranging meetings and minutes writing.
Compiling a weekly report.
Typing and sending letters to customers on monthly basis.
Making payments arrangement with debtors, following up with debtors’ monthly payments.
Debt collection and daily office maintained.
Department of Home Affairs – 01 April 2018 – 31 March 2019
Job Title
INTERNSHIP
Skills
Duties
Flexible and Teamwork skills.
Friendly client service skill.
Organizational skill.
Excellent Communication skill – (verbal and written)
Legislative framework governing the Public Services.
Working procedures in terms of the working environment
Customer Care – Receive, great clients and direct them to several sections. Attend to client queries and referring them where necessary. Liaise with clients to ensure that they are standing at relevant queues.
Civic Service – Assists clients in completing applications forms and verifying that they are filled in appropriately in accordance with DHA requirements, standards and guideline. Capture forms. Assists with rolling and capturing of finger-prints. Receive and sorting documents – smart ID cards and Passports. Process Smart ID cards, Passport, Birth, Death and Marriage applications and do tracking for further processing.
Administration Section – Operate the switch board. Opening of client’s file. Data Capturing and updating of data on the system. Filling of the documents, scanning, faxing, emailing and photocopying. Arranging meetings and minutes writing. Compile and consolidated reports. Assists with human resource management – rending all PERSAL services, making arrangement for interviews for candidates and records management.
Projects – Visiting hospitals for the issuing of birth certificates for new born babies. Visiting high schools, arranging appointments with learners to visits home affairs offices for the smart ID cards application, marketing and educating learners of documents that are required by dept. of home affairs for the application of smart ID cards.
REFERENCE
Name
Mr. Heinrich de Wet
Ms. Feziwe Mbebe
Mrs. Bongiswa Ntsene
Company
XPS Collectors
Dept. of Home Affairs
Dept. of Home Affairs
Position
Manager
Manager
Supervisor
Contact Details
Contact this candidate