Hotel Manager Sales

JAMES T. PRICE

NORTH PALM BEACH, FL ***** 561-***-**** ************@*****.***

HOTEL MANAGER SALES, OPERATIONS, SECURITY

Consistently Delivered Multimillion-Dollar Results for Luxury 5 Star Hotels, Ensuring Best-in-Class Customer Service Dedicated, results-driven leader with 16 years of comprehensive experience managing 5 Star hotels, a proven record of outstanding sales performance for a hotel and retail operation, and the skills to win and retain customers by focusing on customer satisfaction.

Drove multimillion-dollar revenue growth, exceeding RevPAR goals, and built loyal customer relationships for The Ritz- Carlton and managed 14-person team to ensure safety and security for The Breakers. Adept at improving bottom-line profitability while negotiating mutually beneficial contracts with major accounts through expert account management and retention, new business development, and consummate relationship management. Inspired top-performing teams to achieve best-in-class results while ensuring highest standards of integrity and accountability. Expert presenter, negotiator, and closer. Signature Sales Strengths & Competencies: Sales Strategy & Execution New Business Development & Expansion Brand Marketing Account Management ($10M+) Lead & Referral Generation Client Acquisition & Retention Pipeline Development / Management Contract Negotiations Event Strategies & Growth Competitor Intelligence Analysis & Forecasting Persuasive Presentations Consultative Selling Team Supervision & Development SNAPSHOT OF HOTEL CAREER

The Ritz Carlton – Hotel Manager on Duty:

Luxury Brand – 270 Rooms

The Breakers – Security Team Lead:

Luxury Brand – 538 Rooms on 140 acres

Four Seasons Resort & Spa:

Loss Prevention Supervisor

VALUE CREATOR INSPIRATIONAL LEADER SALES GROWTH THE RITZ-CARLTON

Grew RevPAR 20% while maintaining the highest levels of excellence in customer service.

Raised customer satisfaction scores 26%, from 72.3% to 98.9%, in two years.

Improved staff turnover rate from 62% to just 8%. THE BREAKERS

Managed 14 full-time and on-call Specialists implementing efficient processes and systems to ensure guest and team member safety and to support sustained growth through sound operational infrastructure.

Provided strategic leadership and tactical direction to uphold the hotel’s physical security and integrity as well as the safety of its guests and employees.

THE FOUR SEASONS RESORT AND SPA

Protected company assets by developing and managing safety, inventory recovery, and internal and external theft reduction programs.

THE HOME DEPOT

Elevated store to #1 in sales out of 15 locations in region, setting new sales record of $3.5M for the Special Services Department within 12 months.

Increased revenues 34% in first year as a Manager, exceeding regional annual sales target by 22%. P R O F E S S I ONAL E X PERIENCE & CONTRIBUTIONS

Career Break Nov. 2015—Present

Ready to continue my career following a break to serve as a stay-at-home parent. In-depth Knowledge of

Hotel Operations

Emphasis on Customer Satisfaction Extensive Network JAMES T. PRICE 561-***-**** ************@*****.***, PAGE 2 of 3 THE BREAKERS Palm Beach, FL 2007— Nov. 2015

SECURITY TEAM LEADER (2014 – 2015); PROTECTIVE SERVICE SPECIALIST / SECURITY (2007 – 2014) Chosen as Team Leader from among 21 other candidates. Managed 14 full-time and on-call Specialists ensuring the safety of some 2,200 team members and as many as 2,500 internal and external guests on the 140-acre site. Played crucial role in implementing efficient processes and establishing successful systems to ensure customer and employee safety and to support sustained growth through sound operational infrastructure.

Recruited, hired, and trained Security Team members. Improved employee performance through coaching and implementing a new evaluation system.

Conducted all internal investigations and liaised with local, state, and federal agencies as appropriate.

Enhanced guest relations by identifying deficiencies, providing superior customer service, and driving effective change.

THE RITZ-CARLTON Palm Beach, FL 2000—2007

HOTEL MANAGER ON DUTY

Promoted to manage a 270-room Forbes 5 Star, AAA Diamond hotel following extensive training and certification. Supervised a 45-person staff, optimizing staffing levels and schedules.

Named Leader of the Year in 2004 for outstanding sales results and for improving customer and employee satisfaction.

Raised customer satisfaction scores 26%.

Leveraged extensive personal network of sales contacts to open new accounts.

Achieved an 78% occupancy rate and $247.22 RevPAR, beating local industry average of 71% occupancy and

$233.67 RevPAR.

Increased hotel revenue, profits, and market share by establishing and maintaining excellent client relationships, leading to repeat business and referrals.

Booked large groups for weddings, seminars, conferences, and other events by offering best available room rates based on competitive intelligence.

Played crucial role in reducing total accidents per year from 32 to 4 and saving company $179K in pay-outs after only 6 months as member of Hotel Safety Committee.

Led managers, front desk agents, and housekeeping staff to focus on improving customer experience at every phase. THE FOUR SEASONS RESORT AND SPA Palm Beach, FL 1999—2000 LOSS PREVENTION SUPERVISOR

Developed and implemented effective property and liability Loss Prevention programs to mitigate conditions with potential to produce damage, injury, or financial loss.

Monitored and led investigations and research to identify equipment, systems, operations, policies, procedures, contracts, or personnel that were the source of company losses.

Maintained Risk Management Information System to store and report data and detailed information related to Loss Prevention program development, measurements, and results.

Provided private security details for high-profile and celebrity clients.

Assessed ongoing risk factors and created training tools to ensure managers understand potential areas of exposure and process gaps.

Leader of the Year Customer Satisfaction +26% Staff Turnover from 62% to 8% Recognized as Top Performer Trainer & Mentor Mitigated Hotel Risk JAMES T. PRICE 561-***-**** ************@*****.***, PAGE 3 of 3 THE HOME DEPOT Lake Worth, FL 1999—2001

MANAGER

Propelled organization to become top store in South Florida in terms of gross sales. Managed 240 home builder and contractor accounts with set a new sales record of $3.5M. Supervised 12-person staff.

Exceeded sales and profit goals by as much as 10% every year.

Hired, motivated, and retained quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction.

Developed quarterly and annual department budgets.

Tracked trends and suggested enhancements that would challenge and refine company's product offerings.

Coached employees in successful selling methods and encouraged cross- and up-selling of additional products and services.

Excelled in building and motivating customer service staff. Developed many entry-level associates to leadership positions and became one of the primary trainers of new store managers across the district. E D U C A T I O N

Associate of Arts, Business Administration, PALM BEACH STATE COLLEGE, Lake Worth, FL Set New Sales

Record

•$3.5M

•240 Accounts

Named #1 Store

•Based on Gross Sales

•South Florida Market

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