Rashondra Rasberry-Smith
Panama City, FL *****
*********.*****@*****.***
Responsible and proficient in customer service and providing help to individuals needing special care.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Registered Behavior Technician (RBT)
Positive Behavior Supports Corporation (PBS) - Panama City, FL March 2019 to Present
• Participating in counseling sessions and meetings
• Answering questions from patients and their family members
• Helping patients with everyday activities
Direct Support Professional
margaret k lewis school - Panama City, FL
September 2015 to Present
• Provide direct care services for individuals with Autism, Down Syndrome and other disabilities
• Participating in lesson planning sessions, and communicating with parents and school officials.
• Co-teaching lessons under the Teacher's guidance, leading small groups or individual instruction and discussions, and reviewing classwork.
• Organizing the classroom and teaching materials, monitoring the classroom during lessons, and minimizing distractions and disruptions.
• Supervising students in and out of the classroom.
• Attending to students' physical, personal, academic, and emotional needs.
• Helping Teachers and students with extracurricular activities and school functions.
• Performing clerical duties, such as tracking student attendance, typing, filing, photocopying, and grading tests and homework.
• Ensuring the upkeep of educational materials, equipment, and supplies.
• Tracking students' progress and preparing reports for the parents.
• Assisting Teachers in counseling parents on the requirements and development of their children. Customer Service Representative
General Dynamics - Lynn Haven, FL
November 2014 to December 2017
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed. Special Education Training Instructor
Pyramid Inc - Panama City, FL
October 2013 to April 2015
• Modifying educational programs for students with special needs to learn at their own pace
• Monitoring behavioural patterns of children and applying appropriate interventions when required
• Evaluating the progress of students and discussing results with students, parents, and school officials
• Attending staff meetings, inspections, conferences, and programs as needed
• Preparing students for the transition to the next grade level
• Collaborating with other staff members to create holistic intervention programs and plans
• Finding and implementing engaging activities for students
• Preparing and implementing remedial programs for students that require extra help Education
Associate in Science (AS) in Psychology /Christian Counseling Liberty University - Lynchburg, VA
July 2014
Skills
• Special Education
• Special Needs
• Autism Experience
• Applied Behavior Analysis
• Behavioral Therapy
• Experience with Children
• Developmental Disabilities Experience
• Behavioral Health
• Experience Working With Students
• Curriculum Development
• Childcare
• Medication Administration
• Social Work
Certifications and Licenses
Registered Behavior Tech
February 2020 to February 2021
Certification #RBT-20-112908
CPR Certification
First Aid Certification
Assessments
Clinical judgment — Familiar
September 2021
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Familiar
Protecting patient privacy — Proficient
September 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Case management & social work — Proficient
September 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer and Personal Service Administration and Management Critical Thinking Judgment and Decision Making
Active Learning Reading Comprehension
Management of Personnel Resources Clerical