Quality Manager, Quality Engineer, Quality Supervisor, ISO coordinator
Resume:
ALBERTO ESPINOSA
Æ
**** *********** • EDINBURG, TEXAS. 78542
CELL # 956-***-****, 956-***-****
*************@***.***
OBJECTIVE
Obtain a challenging quality position where I can use my diversified experiences in assisting your organization reach a customer-oriented level of excellence, using the teamwork concept, continuous improvement and develop a mutually rewarding career.
PROFESSIONAL EXPERIENCE
August 2014 to Date: Enterprise Rent a Car (EAN Holdings)
Pharr, Texas
Position Held: Driver
Take vehicles from main office to/from different EAN branches across the Rio Grande Valley, including local airports and car dealers.
Inspect condition of the vehicle before driving it, check for damages, scratches, cracks on windows, etc. and report any findings to management
Dec. 2002 – Oct 2013: Jefferson Electric, Inc., Brownsville, Texas/Reynosa, Mexico
Position Held: Quality Manager.
Provide leadership to the company’s product and process and to take actions that will improve the customer satisfaction
Development and deploy of Government, third party and customer’s standards, Projects and Performance.
Responsible for overall effectiveness, development and launch of the quality organization, resources, and quality system. Ensures the company adhere to and comply with established company quality policies, and practices.
Lead the investigation and causes of quality issues, and responsible for achieving immediate and permanent fixes. Using 8D and 5 Why’s techniques
Analyze, report, publish and recommend actions to management of scrap trends on a weekly basis.
Analyze, report, publish and recommend actions to take management on customer returns trend and analysis during bi-weekly meeting with management.
Analyze, recommend and take action to weekly internal Quality metrics trends (First Pass Yield).
Development and maintenance of Production Part Approval Process (PPAP) when customer requires it.
Analyze electrical test results from production equipment.
Making sure all electrical tests are completed on time for new transformers
Continuous improvement using lean manufacturing techniques and basic quality tools (Pareto, histograms, fish bone, etc)
Review quality metrics from previous day at daily quality meetings with management and production personnel
Design and Product Validation of new product introduction, (dimensional, appearance, electrical, meeting customer requirements and expectations)
Negotiated with vendors quality related issues (RTV, charges, repairs, etc.)
Making sure all inspection, measuring and test equipment is calibrated and well maintained.
Administer UL/CSA/ETL/ABS documentation, implementation and follow-up inspections.
Accomplishments:
Develop and implementation of Jefferson Electric’s Quality System
Eliminated 20% rejection rate at the end of the manufacturing line by implementing ADD system, On-Line visual inspection (acronym for Spanish (Antes, Durante, Despues) – (Before, During, After)
Reduced weekly scrap from 2% to a 0.08% by analyzing weekly trends, empowering employees, presenting solutions to upper management and making appropriate decisions and changes.
Improved 93% customer returns of the total monthly sales.
Supplier of the year award for quality and on-time delivery (2011) from Siemens Energy & Automation
Quality metrics implemented
Development of work instructions related to the Quality Department
June 2000 – Dec. 2001: Alco Controls S.A. de C.V., Reynosa, Mexico. Position Held: Quality Assurance Manager.
Administration of the Quality Assurance Department; incoming inspections; in-process inspections; final inspections; calibration; test equipment; and document control.
Investigate quality related issues, implement corrective actions and respond to customer complaints.
Approve new vendors
Contact vendors when quality related issues arose.
Coordinate submissions of PPAP’s.
UL/CSA interface.
Active participation in ISO 9002 registration process.
Accomplishments:
Obtained ISO 9002 Certification in May 2001
Implemented Alco’s quality system.
Implemented quality metrics
PPM improved from 16,000 to less than 2,000.
Implemented new manufacturing process approval (PFMEA, Control Plans, CPK Studies, Gage, and R&R).
Implemented document control process for engineering changes/deviations/drawings, etc.
Oct. 1993 – Dec. 1999: Antespec S.A. de C.V., Reynosa, Mexico.
Position Held: Quality Assurance Manager.
Administration of the Quality Assurance Department; incoming inspections; in-process inspections; final inspections; calibration; test equipment; and document control.
Investigate quality related issues, implement corrective actions and respond to customer complaints.
Approve new vendors.
Contact vendors when quality related issues arose.
Served as Facility Management Representative for the coordination, effectiveness, and maintenance of the quality system (ISO 9002).
Develop annual budget for the department.
Development of PPAP’s and control plans when required from customers.
Accomplishments:
Obtained ISO 9002 Certification in 1996.
Obtained Safety Equipment Institute (SEI) Certification in June 1995.
SEI inspections reduced from two to one per year.
Electronic Testing Lab (ETL) Certification obtained in June 1995.
Quality improved from 22,000 Parts per Million (PPM), in 1994 to 400 PPM in 1998.
Implemented Statistical Process Control (SPC) System in February 1994.
Established process and layout of manufacturing lines.
Developed tolling and fixtures for manufacturing lines.
Coordinated line balancing and development of work instructions for manufacturing personnel.
Coordinated routings and introduction of new products.
EDUCATION
1980-1984BS Electronics and Communications Engineering Universidad Autonoma De Nuevo Leon, Monterrey, Mexico.
Worldwide Education Consultant Services, Inc.
Reference # ARG19684
1986-1990 Master’s degree in information systems
Universidad Autonoma De Nuevo Leon, Reynosa,
Mexico.
PROFESSIONAL TRAININGS
Certified Substitute Teacher
Lean Manufacturing
ISO 9000 Certified Internal Quality Auditor.
IATF16949
APQP
DFMEA/PFMEA.
Control Plans.
MSA
SPC
PPAP
Demand Flow Technology (DFT) & Business Strategy Workshop
Interpretation of ISO 9000 Standards.
Continuous Improvement Process. Monterrey Technical Institute (ITESM).
International Quality Forum, ASQC.
Iron tip solder/repair of surface mount components
MEMBERSHIP
American Society for Quality.
LANGUAGES
Speak, Write and Read in Spanish and English.
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