Office Assistant Activities Director
Resume:
DIANE E. WALLIS
Colorado Springs CO 80907
(719-***-**** e-mail: ********@*******.***
HIGHLIGHTS OF QUALIFICATIONS
Over 15 years of retail and restaurant management experience.
Excellent customer service and human relations skills.
Demonstrated problem solving and decision- making ability.
Creative; resourceful; quick learner; computer literate.
EDUCATION
Associate in Applied Science – Sports Medicine Technology – 1992
Concentration in Fitness Training and Physical Therapy
Denver Technical College, Denver, Colorado
RETAIL MANAGEMENT
Assist store manager with all aspects of the day-to-day operations of an
upscale retail clothing store in the Maine Mall.
Design and create attractive visual displays and floor sets.
Hire, train, schedule, and supervise 15+ employees.
Prepare payroll; project labor hours required depending on the season/sales, etc.
Monitor the sales floor to ensure quality customer service and to reduce loss.
Respond to and resolve customer and employee concerns.
Performed all management duties in a specialty cookware store and a
decorative home accessory store in Colorado.
RESTAURANT/BAR MANAGEMENT
Reorganized the operation of a Florida resort bar that had been dormant for two years.
Created and marketed special events and parties to elevate sales to record levels.
Achieved increased sales levels that were 22% above previous best.
Coordinated group functions for up to 75 guests for dinner.
Procured all stock and supplies; recruited employees; served as Activities Director.
Organized fitness and tennis programs, as well as children’s activities.
Managed front-of-the-house duties for a fine dining restaurant in Colorado for 10 years.
Marketed the 80-seat restaurant and 35-seat bar lounge to area ski resorts.
Hired, trained, scheduled, supervised, and evaluated staff.
Created new company policies and procedures to streamline operations
that resulted in a substantial reduction in employee turnover.
EMPLOYMENT HISTORY
Self Employed, Detailed residential cleaning 2003-Present
Assistant Manager, Eddie Bauer, Inc., Colorado and Maine 2000-2005
Manager, Le Creuset, Dillon, Colorado 1999 - 2000
Assistant Manager, Welcome Home, Dillon, Colorado 1998 - 1999
Wait Person, Bistro 821 and Ritz Carlton, Naples, Florida 1996 - 1998
Bar Manager, Useppa Island Club, Useppa Island, Florida 1995 - 1996
Manager, Antonia’s Fine Italian Cuisine, Dillon, Colorado 1985 - 1995
Office Assistant (part-time), Vacation Rentals, Dillon, Colorado 1992 - 1994
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