DIANE E. WALLIS

**** * ******* *** *** A*

Colorado Springs CO 80907

(719-***-**** e-mail: adp61e@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Over 15 years of retail and restaurant management experience.

Excellent customer service and human relations skills.

Demonstrated problem solving and decision- making ability.

Creative; resourceful; quick learner; computer literate.

EDUCATION

Associate in Applied Science – Sports Medicine Technology – 1992

Concentration in Fitness Training and Physical Therapy

Denver Technical College, Denver, Colorado

RETAIL MANAGEMENT

Assist store manager with all aspects of the day-to-day operations of an

upscale retail clothing store in the Maine Mall.

Design and create attractive visual displays and floor sets.

Hire, train, schedule, and supervise 15+ employees.

Prepare payroll; project labor hours required depending on the season/sales, etc.

Monitor the sales floor to ensure quality customer service and to reduce loss.

Respond to and resolve customer and employee concerns.

Performed all management duties in a specialty cookware store and a

decorative home accessory store in Colorado.

RESTAURANT/BAR MANAGEMENT

Reorganized the operation of a Florida resort bar that had been dormant for two years.

Created and marketed special events and parties to elevate sales to record levels.

Achieved increased sales levels that were 22% above previous best.

Coordinated group functions for up to 75 guests for dinner.

Procured all stock and supplies; recruited employees; served as Activities Director.

Organized fitness and tennis programs, as well as children’s activities.

Managed front-of-the-house duties for a fine dining restaurant in Colorado for 10 years.

Marketed the 80-seat restaurant and 35-seat bar lounge to area ski resorts.

Hired, trained, scheduled, supervised, and evaluated staff.

Created new company policies and procedures to streamline operations

that resulted in a substantial reduction in employee turnover.

EMPLOYMENT HISTORY

Self Employed, Detailed residential cleaning 2003-Present

Assistant Manager, Eddie Bauer, Inc., Colorado and Maine 2000-2005

Manager, Le Creuset, Dillon, Colorado 1999 - 2000

Assistant Manager, Welcome Home, Dillon, Colorado 1998 - 1999

Wait Person, Bistro 821 and Ritz Carlton, Naples, Florida 1996 - 1998

Bar Manager, Useppa Island Club, Useppa Island, Florida 1995 - 1996

Manager, Antonia’s Fine Italian Cuisine, Dillon, Colorado 1985 - 1995

Office Assistant (part-time), Vacation Rentals, Dillon, Colorado 1992 - 1994

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