Customer Service Call Center
Resume:
Kizzy Smith *** Valley St
Jackson,MS *****
************@*****.***
EXPERIENCE
Walmart, Madison, MS — Customer service / Front end January 1995 - June 2000
Respond to customer complaints and questions
Contribute to the customer service experience
Educate and enlighten customers on product prices and details Address challenges according to policies of Walmart Handle issues of return, exchange, and refund
Treat customers with courtesy
Ensure total satisfaction of customers during their shopping experience Respond professionally to compliments and complaints from customers Ensure displaced merchandise are returned to their positions on the shelf Maintain a balance cash drawer
Handle request for money orders
Respond to phone, emails, and post from customers
Troubleshoot sales inquiries
Deal with customers through the telephone, electronic means, and face to face
Give quick response to customers’ inquiries
Obtain all the necessary information to o er appropriate response to product and service inquiries
O er information on pricing and delivery
Responsible for verification of customers and setting up of their accounts Responsible for processing forms, orders, applications, and requests made by customers
Take record of interactions and transactions with customers Keep record of inquiries, questions, comments, suggestions, and complaints from customers
SKILLS
Ability to listen
attentively
Proficiency in
problem analysis and
problem-solving
techniques
Attentiveness to
details
Customer
satisfaction
orientation
Ability to collect data
and order the
collected data
Ability to get along
well with people
Ability to keep and
safeguard data
AWARDS
LANGUAGES
English
Make preparation for, and distribution of customer activity report Create customer database
Work hand-in-hand with other internal department sta to resolve customers’ complaints
O er training to newly hired customer service associates Continuum global solutions, Madison,Ms — Customer service
June 2000 - July 2009
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.Improves participant decision-making process by advising participants on plan provisions.
Responds to client-specific inquiries, including telephone and web correspondence.
Completes transactions related to customer inquiries with limited supervision.
Meets timeliness and accuracy standards.
Documents calls by creating detailed notes in the case management system.
Completes callbacks in a timely manner and escalates as appropriate. A FIRST NAME BASIS, Flowood,Ms — PCA/Caregiver
January 2009 - July 2015
Caregivers work in the home and help their clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework. Caregivers help clients make and keep appointments with doctors, provide or arrange transportation and serve as a companion for their clients.I’m Certified CPR and First Aid I love my patients as if they’re my own family. I worked here almost 3 years as a 2nd job working Wednesday, Thursday and sundays. Before I start I was helping my oldest sister who has a disability and I wanted to take up my career as a caregiver.
Conduent, Madison,Ms — Customer service
June 2015 - July 2021
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.Improves participant decision-making process by advising participants on plan provisions.
Responds to client-specific inquiries, including telephone and web correspondence.
Completes transactions related to customer inquiries with limited supervision.
Meets timeliness and accuracy standards.
Documents calls by creating detailed notes in the case management system.
Completes callbacks in a timely manner and escalates as appropriate. Adheres to call center metrics and guidelines within established procedures.
Explains the appropriate participant forms and provides guidance on completion.
Performs other duties as assigned.
Complies with all policies and standards.
EDUCATION
Jim Hill High School, Jackson, Ms — Diploma
Aug 1991- May 1995
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