Miguel A. Flores

*** * ******* **. *** C

Pharr, Tx 78577

adp60r@r.postjobfree.com// 210-***-****

I believe that I will become a great asset to your company due to my 10 years plus in customer service work. I am eager to learn, I have generally great attitude and driven to succeed also get along well with others.

Work Experience:

Media Riders: 07/2020-Current 2010 E Broadway st. Pearland, TX 832-***-**** -Assist providers by resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, and claims attachments). -Interpret and communicate accurate insurance coverage by having a comprehensive understanding of the process. -Thoroughly and completely document all customer interactions. -Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations. -Assist members on gaining access to care by locating a network dentist or assignment to a primary care physician. -Responds to customers inquiries in a courteous and professional manner.

Transcom: 08/27/2018-07/2020 PO Box 34220 SE10026 Stockholm, Sweden Phone: +46 (0)8-120-***-**-** CSR: - Work from home. -Assisting customers with technical issues with satellite internet. -assisted with walk thru for resets on modem and routers. -helped educate customers with benefits and policies and plans. -set up appointments and dispatched tech company for in home service. -assisted with refunds and call backs to help complete claims in a timely fashion.

Atento: 08/17/2015- 01/15/2018

5959 Northwest parkway San Antonio TX 78249 210-***-****

CSR: -Technical support for Asurion. -Assisting customers with technical issues with appliances and electronics. -assisted with walk thru for resets on computers, laptops, cell phones. -helped educate customers with insurance and policies. -set up appointments and dispatched tech company for in home service. -assisted with refunds and call backs to help complete claims in a timely fashion.

CSR: l agent. -Assisted customers with purchasing flights, hotels, and car rentals. -Assisting with changes/cancellations to itinerary. -Helped educate the customer about rewards balances and point system usage and policies.

Harland & Clark: 12/2014-07/2015

5800 Northwest PKWY #101, San Antonio, TX 78249 210-***-**** CSR: -Credit Card Specialist. -Assisting Customers with Bank of America Credit Cards and rewards programs. -Billing Dispute Depo where I handled all billing inquires and disputes and creating resolutions.

Walmart: 02/2011- 12/2014

8315 w Farm Market Rd 78, Converse TX 78109 210-***-****

CSR: -Produce Department, Cashier, Floor walker. -Assisting customers primarily with fresh produce. -Provided customer service and basic knowledge on how to maintain your fresh produce. -Educated customers on fresh weekly products.

Skills: 65 wpm, experience in Word, PowerPoint, Excel, 10 key calc, Basic office equipment, multi-phone, printer, and fax. also, willing to learn.

References: Tomas Barrios San Antonio Walmart maintenance 210-***-**** Mike Ballard San Antonio Csr-Maximus 210-***-**** Erika Hernandez Pharr Texas CSR-Convergys 956-***-****

Thank You, For Your Consideration.