Development Co Office Secretary

JODY HARRIS

Contact Number: ***- ***- ****

Address: * ***** ***. ***. **, Patrick City,

Kingston 20.

Email: *********@*****.***

PERSONAL SUMMARY: A team player with the optimal mix of interpersonal skills, sales history and leadership experience; as well as an expert with a solid academic background, who takes a customer- centric approach to work. With over 8 years of cross- industry experience where I formulated strategic planning, and coordination of small and large travel groups. My sales results and award nomination speak to my quality output. In addition, I possess astute business knowledge and, am valued for diplomatic handling of confidential situations. I am confident that I can provide the support that your team and company at large deserve as a Ticket Sales Agent.

EDUCATION

Excelsior Community College, Kingston, JA

Associate Degree, Hospitality, Entertainment and Tourism Management, Completed 2010 SKILLS

City and Guilds of London Institute, Certificate, Level 2 Customer Service, 2014. Tourism Product and Development Co. Ltd. Certificate, Team Jamaica Programme, 2007. Amresorts, Certificate of Excellent, 2018 Sales Team. Island Outpost, Certificate of Excellence, Sales and Customer Service 2020. EXPERIENCES

Kamalame Cay, Andros, Bahamas and

Kanopi House, Port Antonio, Jamaica April 2- May 15, 2021 Travel Concierge/ Groups and Events Coordinator

• Assisted in responding courteously to incoming event leads along with processing local and international payments via credit card, debit card or wire transfers.

• Prepared quotations and reserved accommodations for events as necessary.

• Upsold and recommended additional services to elevate the event experience.

• Assisted all guests at Kamalame Cay and Kanopi House with scheduling general and bespoke excursions, flights into Andros, spa appointments and other activities offered on or around both properties. Maintained constant communication with guests prior to arrival ensuring that all needs were met.

• Was responsible for scheduling and liaising with all flight consultants to facilitate getting guests to Kamalame Cay. In addition, assisted when the need arose with sourcing or recommending international flights that would sync with the domestic flights to Andros.

• Verified that all promotions and qualifying amenities, services or gifts extended were noted on each reservation.

• Noted all returning guests, on the guests’ folio and extended special services where necessary.

• Assisted with administrative duties related to any sales inquiries and/or reservation.

• Maintained constant communication with and provided unparalleled service to all guests prior to arrival and post travel etc.

Island Outpost, Oracabessa, St. Mary May 2019- Mar. 2021 Central Reservations Agent (GoldenEye, Strawberry Hill, The Caves).

• Assisted guests with planning and booking their vacation stay.

• Sold hotels’ rooms and services

• Performed clerical duties such as filing, faxing, copying, preparing and sorting of correspondences.

• Supported guests in person (cocktail Party), on the phone and through email. Also, answered queries and concerns.

• Booked guests’ rooms, external VIP Services, special packages and promotions and arranged transfers.

• Coordinated large groups.

• Assisted in preparing daily reports to monitor inventory etc. Progressive Thinkers, Ocho Rios, St. Ann (part time). Jan. - Feb. 2020 Tutor

• Assisted children, aged kindergarten through sixth grade and adults in the development of reading skills.

• Assessed reading level to determine the best education strategies, and to see how children and adults were progressing etc.

Secrets Resorts & Spas, Freeport, Montego Bay. Oct. 2016- Dec. 2018 Group Reservations Coordinator

• Established guest reservations by obtaining guest requirements, information, and proof of payment, maintaining reservations system and database.

• Performed the process of room blocking and special requests

• Performed clerical duties such as filing, faxing, copying, preparing and sorting of correspondences.

• Assisted the Reservations Manager with all daily operations of the reservations department: trained new employees, prepared daily reports to monitor inventory etc.

• Sold the hotel's facilities etc.

LASCO Distributor’s Ltd, White Marl, Spanish Town May 2012- Oct. 2016 Senior Sales Promoter

• Persuaded customers to use sales promotion display items of wholesale commodities distributors: visited retail establishment e.g. department stores, supermarkets etc. to persuade customers to use display items to promote sale of company product.

• Delivered promotion items e.g. posters, samples of product and arranged displays of items in customers’ establishment.

• Took sales order from customers

• Trained new employees

• Monitored employees productivity etc.

Fern Gully Road Rehabilitation and Repair Project Mar. 2011- Dec.2011 Office Secretary

• Processed payroll and expense accounts for employees and suppliers etc.

• Completed billing weekly for employees and suppliers etc.

• Proficient with office equipment (fax, copier, scanner, telephone).

• Liaised with the time keeper to ensure proper communications and reporting practices.

• Collaborated with site manager and time keeper on daily postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.

• Daily Stock Keeping.

• Filed documents manually in alphabetical order.

• Provided customer service etc.

Super 8 Motels, West Yellowstone, MT. Work and Travel Program, USA, 2010 Front Office Agent/ Guests Service Agent

• Checked in and out time of all customers timely and well-mannered.

• Gave answers to guests inquiries about the town, local events and attractions.

• Greeted guests at the front desk with a friendly and pleasant demeanour.

• Made reservations for guests.

• Provided quality customer service and research and answered all questions and concerns related to company product and specifically customer reservation, etc. Lionshead Mountain Campground, West Yellowstone, MT Work and Travel Program, USA

• Checked in and out time of all customers timely and well-mannered.

• Gave answers to guests inquires about the town, local events and attractions.

• Greeted guests at the front desk with a friendly and pleasant demeanour.

• Made reservations.

• Managed the customer’s related tasks such as giving sites, taking cash, taking customers requirement etc.

Gray Wolf Inn & Suites, West Yellowstone, MT. Work and Travel Program, USA

• Maintained facility in a clean and an infection-free condition.

• Disposed of trash, waste and other material.

• Dusted furniture, fixtures, window sills etc.

• Cleaned wash basins, mirrors, tubs, commodes and showers.

• Reported any needed repairs instantly to supervisor.

• Vacuumed carpet in guest’s rooms.

• Laundry

• Trained new employees

• Ensured meticulous performance.

VOLUNTARY SERVICE

Kiwanis Bustamante Hospitality and Childcare Centre May 2009 Childcare Assistant

• Assisted with homework and concert activities

• Conducted devotion with the children each morning

• Read interesting stories to the children and played games with them.

• Bathed and fed the smaller children etc.

OUTREACH MINISTRY

St. Ann’s Bay Infirmary Jan 2014

• Provided custodial care to the adults (patients).

• Ministered to the patients, and prayed with them etc. AWARDS AND ACKNOWLEDGEMENTS

• Employee of the Month Nominee at Secrets Resorts and Spas (July 2017).

• Certificate of Excellence for out outstanding performance to amresorts Jamaica Sales Team (2018).

TECHNOLOGICAL SKILLS

Proficient in Microsoft Word, Access and Excel. Knowledge of PowerPoint and CRM tools, etc.

ORGANIZATIONAL SKILLS

Have experience in planning and organizing tours and events, multitasking, documentation, teamwork and sales.

REFERENCES

Available upon request.

Contact this candidate