Executive Summary

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Over the years I have been mostly in the customer service industry. I enjoy working with people and helping to obtain their needs. With the different types of customer service experience, I have carried with me what I have learned and utilized with each new opportunity. I am always willing and eager to obtain new experiences and I am very adaptable. I am looking to be a vital part of a company that can gain from me as much as I can gain from them. show less

Objective

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Experienced in various areas of customer service, looking for a great company to utilize my skills and continue to expand in my career.

Work Experience

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Front Desk Receptionist

Modular Decks of America

May 2021 - Oct 2021

Answered multiple phones lines, responded to messages accordingly. Scheduled estimate appointments and followed up with customer once contracted. Started new files for contracted customers. Daily filing, data entry, copying, emails. Made payments, took payments over the phone and made bank deposits.

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Customer SErvice Representative

Endevis Staffing for Amerigas

Oct 2020 - Mar 2021

Identified customer and entered information and request for propane delivery service, repairs for equipment, scheduled appointments, reported any concerns, entered payments, relayed information to other departments when necessary. Followed up on deliveries for customers, updated any information when necessary.

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CLAIMS DATA ENTRY

NEW YORK LIFE INSURANCE COMPANY

Oct 2018 - Feb 2020

Daily intake calls of reports of death to enter into the system and start the process of an insurance claim. I also received calls from insured clients on disability that wanted to apply for waiver of premium claims. Once the report has been generated, I would send the claim to the correct department, Life or Annuity and at times, Waiver of Premium. I was responsible for sending the appropriate letter and documents pertaining to the claim filed. I would also answer calls from insured or benefactors that are checking on the status and or eligibility of claims. show less

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CALL AGENT

DATA ENTRY MULTI FAMILY MEDIA - M3

Jun 2017 - Aug 2018

Duties included promoting converter boxes to existing Spectrum customers for digital upgrade, initiating, verifying and completing work orders for installation. Analyzing equipment needs and scheduling preferences for the clients. Confirmed information in billing for accuracy as well as scheduling and confirming install date with coordinating transfer of information to service technicians. Troubleshooting when necessary. show less

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CUSTOMER SERVICE ADVOCATE

JENNE DISTRIBUTORS

Mar 2013 - Aug 2016

Primary responsibilities included special bids of vendors, price contracts, freight and insurance contracts. Releasing WEB orders from customers and ensuring inventory and contracts are correct before processing to warehouse for packing and transport. Scheduling RMA/Call Tags for overnight courier inventory returning to Jenne. Maintained daily logs of $0 freight charges and recording and tracking errors for quality

assurance. Back up relief for the front desk receptionist as well as assisting with overflow when available.

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Education

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SANFORD BROWN COLLEGE

Medical Assistant Diploma

2010

Resume

document.pdf

Added 11/8/2021, 12:08:52 PM

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References

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Add verified skills to your profile to highlight your professional knowledge and stand out to prospective employers! Receive three unique verifications for a skill and earn a "Verified" badge. Add SkillsVerify Skills

1. Accuracy

2. Continued processing

3. Customer Service

4. Customer Service Associate

5. Data Entry

6. Data entry clerk

7. Industry~customer-service

8. Logistics

9. Medical Assistant

10. Packing

11. Purchase Orders

12. Receptionist

13. Responsible for FEDEX returns

14. Responsible for the accuracy

15. Scheduling

16. Spanish

17. Spanish Speaking

Front desk receptionist

18. Troubleshooting

19. Vendor Management

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