Customer Service Sales Associate

Quentin Villanueca

Party Leader

Latham, NY *****

**********@*****.***

518-***-****

Young, enthusiastic, fast learner with exceptional communication skills. Honest and reliable with great work ethic and flexible attitude. Also, willing to go above and beyond my job duties to challenge myself, complete tasks and improve the company.

Authorized to work in the US for any employer

Work Experience

Barista

Starbucks - Albany, NY

March 2020 to Present

• Served 150+ customers per day, taking the time to give each one my full attention.

• Ran cash drawer for over 100 transactions per day. Processed credit cards and cash transactions.

• Opened and closed cash drawer with 100% accuracy.

• Customer Service Skills & Food Safety.

• Knowledge of Coffee & Roasts.

• Reliability & Memorization.

• Speed & ability to multitask

Sales Associate

H&M - Albany, NY

May 2019 to March 2020

• Excellent customer service, communication skills, engaging customers to deliver a pleasing experience and departure in the store.

• Flexible in all departments of my store and willing to extend help to fellow coworkers

• Promote H&M's “Loyalty Member” Program.

• Maintain organization in the store to enhance customers experience. Party Leader

KidVille Inc - Montclair, NJ

September 2017 to August 2018

SEPTEMBER 2017 & JUNE 2018- SEPTEMBER 2018

• Promoted and assisted with selling birthday packages and gym classes to customers.

• Assisted in party set up, clean-up and organization of pre-scheduled events.

• Engaged with Kidville families and party guests.

• Planned, organized, and lead activities for groups of children ages (2-10).

• Answered multiple phone lines, set up meetings and appointments.

• Greeted clients with a pleasant, welcoming demeanor.

• Prepared equipment used in recreational activities.

• Oversaw the upkeep, maintenance and general cleanliness of store and its premises. Education

Associate in Arts (AA) in Cybersecurity

Hudson Valley Community College - Troy, NY

January 2017 to Present

H.S. Diploma

Shaker High School - Latham, NY

September 2012 to June 2016

Skills

• Retail (3 years)

• Sales (3 years)

• Cash Handling (3 years)

• Customer Service (4 years)

Additional Information

SKILLS

• Reliable

• Organized

• Professional

• Courteous and charming

• Compassionate

• Dedicated

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