Desktop Support Engineer

CURRICULUM VITAE

ARUN KUMAR R. YADAV Mobile: 970-***-****

E-Mail: ************@*****.***

Add- R/N- 6, Lala Seth Chwal Shree Krishna Nagar, Pipe Line Safed Pool Sakinaka, Mumbai-400072

Educational Qualification

Diploma In Computer Engineering from Pune University 2011

H.S.C. passed from U.P Board in 2008

S.S.C. passed from U.P board in 2006

Work Experience:

Home Tech Services Pvt. Ltd

Designation: - IT Support Engineer

Client: - ETA Engineering Pvt. Ltd.

Duration: - 18th March 2021 – Till now

HCL Technology PVT. LTD.

Designation: - Senior Analyst

Client: - Duetsche Bank Pvt. Ltd. Mumbai.

Duration: - 24th October 2019 – 6th November 2020

Fujitsu India PVT. LTD.

Designation: - L1 Support Engineer

Client: - RBS Services India Pvt. Ltd. Mumbai.

Duration: - 12th February 2018 – 14th October 2019

IDC Technologies / HSB InfoTech Pvt. Ltd

Designation - Desktop Support Engineer

Client: - Hyper CITY Mall

Duration: 26th August 2016 to 19th July 2017

Net Connect Pvt. Ltd

Duration 14th December 2015 to 05 AUGUST 2016

Designation - Desktop Support Engineer

Client - Serco Global Services Pvt. Ltd.

ITCONS e-Solutions Pvt. Ltd.

Duration 09st Oct 2014 to 10th June 2015

Designation – Remote Support Engineer

Client – HDFC Bank.

Job responsibilities:-

Configuration of Outlook & troubleshooting.

Mail Configuration in Mobile Using Black Berry Application.

Monitor and manage system alerts and notifications, and respond accordingly through service tickets.

Support technical issues involving core business applications and operating systems.

VC & Projector setup in conference room.

AutoCAD & Revit application installation.

LAN/Wi-Fi configuration and troubleshooting in end users system.

Basic remote access solution implementation and support: VPN.

Support print Issues and printer networking issues.

Participate in weekend maintenance activities, as required.

Troubleshooting browser issues, VPN clients, Internet issues (Wired & Wireless), Outlook issues, other OS related troubleshooting.

Printer, shared drive mapping.

Managing the Server, Switch & Routers.

Provide support for IMACDD (IMACDD - Installation, Move, Add, Change, Disposal, and Decommissioning) for End user Desktop/Laptop and Peripherals.

Taking the all assets inventory & maintain all assets in IMAC tool.

Asset Tagging for in scope assets using the tools and asset tags

Manage and Maintain delivery Challans, gate pass etc., related to movement of IT Assets.

Configure desktop and laptop as per the desktop/laptop standardization policies,

Server installation, Active Directory installation, configuration and troubleshooting.

Installation of Microsoft Teams, Skype, Outlook, share point and troubleshooting related issues.

Isolate system issues; diagnose standard software issues and report hardware issues to respective vendors

Manage disk and folder sharing, and permission settings on desktops

Assist users in accessing applications based on standard SOP’s

Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software and networking support.

Provide VIP support to the identified list of users.

Configure the VCS Thin Client & dual Monitor setup.

Resolution of call within SLA

Manage the Citrix Profile.

.Upload the Media for the Backup

Install and Monitor the Anti-Virus Software(McAfee)

Installation & troubleshooting of Citrix (Work from Home)

RSA Soft token setup

VC & Projector setup in meeting room.

Local & Network Printer Installation. Specially Virtual Desktop Printer Installation & troubleshooting

DECLARATION

I hereby declare that the information given above is true to the best of my knowledge and I bear the complete responsibility in case of any untruth found.

Date:

Place: Arun Yadav

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