Transport Manager Customer Service

CURRICULUM VITAE

JUDE XAVIER LEO ALEX

No : */*1, Pozhichalur Main Road

Pammal, Chennai -600075

Mobile : +91-944**-*****

E-mail Id: ************@*****.***

OBJECTIVE: To excel and grow with the organization through various experience gained, ultimately attaining, the best position and name. I am an enthusiastic person & have developed professional skills though handling people professional at various levels & getting work done has made me a confident person to take up new challenge.

Educational qualification

B.A Economics Presidency College – Madras University, Chennai (1988-1991)

Software

MS Office, MS Word, EXCEL, Power Point

Personal skills

Excellent communication, interpersonal and presentation skills

Having good Organizational, Administrative and leadership skills.

Strong work ethic, flexible and adaptable.

Progressive, Innovative and strong in organizational time management

Proficient in computer skills.

Familiarity with industry’s rules and regulations

Results driven and customer focused

Leadership and human resources management skills

Business Administration or related field

Leadership, Communication, Vendor/people management

Achievement level, Team work, Learning attitude & Positive thinking

Professional experience

Total 27 years’ experience in the field of Managing activities in Food industry and Transportation.

June-2019 to till date KEY ACCOUNT MANAGER - HCL - ETE OPERACTION - ETS

SELECT CABS PEOPEL LOGISTICS Pvt ltd,

Handling End To End services for HCL (Bpo & Software company)

Transport Operations:

Single point of contact for designated facility for all transport escalations.

Define roles and responsibilities of the staff and plan for future.

Responsible for reports analysis, fleet shortage, Routes, Occupancy, Safety measures.

Responsible for process improvement and procedures to reduce cost and improve client satisfaction.

To achieve/accomplish key performance indicators as agreed with HCL.

Lead and oversee the operation staffing, performance and development of the transport team.

Plan team training and review their performance.

Ensure define travel times are met.

Ensure transport staff provides timely distribution of pick up and drop lists to the suppliers.

Ensure accident or crisis management is addressed.

Ensure incident reports are circulated within time limit.

Ensure all reports, checklists and statutory compliances are adhered.

Ensure accuracy of data, analyze the transport costing and highlight the management accordingly.to assist during Audit process and provide audit report with proper justification.

Ensure no deduction and penalties are reviewed periodically and action is taken accordingly.

Monitor performances and escalate issues

Ensure training plan is scheduled and train the transport team/ drivers as per schedules

Brief the team positive and areas of improvement on daily basis and keep them motivating.

Coordinate with transport city lead goal setting, performance reviews and career development plan for transport team

Ensure HCL Transport Policies, Processes & procedures are adhered all staff in the facility

Ensure major accidents investigation and plan and action.

Ensure incidents reports are circulated within 24 hours.

Transport manager gathers all information of the accident and informs employee’s project, HR etc.

Will report any untoward incident like unrest, mob violence, blockade etc to transport desk immediately and seek advice.

Plans team training plan and review their performance. Team training to be done once in month and performance will be prepared and shared once in a year.

Ensure all the Accenture copies of trips are update to billing team on daily basis.

Ensure all invoices are submitted within the given period

Ensures NDC for all invoices are submit to HCL.

Ensure transport team does bay connects with projects/employees and meet their SPOCS to check on queries and concerns.

Ensure next month plan to be shared with Transport city lead and zonal lead.

Ensure transport fleet is discussed and shared to with city lead and zonal lead.

Transport Manager will conduct weekly and monthly review meet with suppliers on their performance with sync with workplace lead.

2018- 2019 Branch Manager ETS – Operations

Eco(I)Mobility&& Hospitality Pvt Ltd

2017- 2018 Branch Manager – Operations

United Facility & Logistics Pvt Ltd

2012 - 2017 MANAGER – Operation

Madras Travels and Tours (P) Ltd., Chennai

2011- 2012 MANAGER- FLEET, OPERATIONS

Sona Mobility Service India Pvt. Ltd., Chennai

2010- 2011 ASST MANAGER – Operations (TN & Kerala)

Luxury Link India Pvt. Ltd., Chennai

2009 – 2010 FLEET MANAGERS – Operations

Forza Enterprises Pvt. Ltd., Chennai

2007 – 2009 EXECUTIVE OFFICER –Operations

Transmodal Services Pvt Ltd.(UPS Jet Air ), Chennai

2000 – 2006 FLEET CUM ADMIN Sr. EXECUTIVE

A.S.Transport Private Limited, Chennai

1997 – 2000 CUSTOMER SERVICE EXECUTIVE

Food World (Spencer’s and company), Chennai

1994 – 1997 SHOP MANAGER

Max Worth Green harvest Pvt Ltd., Chennai

1991 – 1994 EXECUTIVE

Jenneyz Agro foods Pvt Ltd (Pepsi cola Plant)

May-2018 to 2019 SR. MANAGER OPERATION ETS

ECOS (I)MOBILITY& HOSPILTALITY Pvt ltd, Chennai

Handling employee cab services for Barclays (Bpo & Software company), Microsoft (Software company) and Birla soft (Software company) & Amazon -BPO. Should have experience in providing employee transport facilities (Car rentals) to corporate

Relevant Experience - 12 years in Operations with any Cab Services/Fleet Operators/Transport or Automotive / Logistics industry.

Hands on knowledge of Transport Industry, rules, regulations and to epigraphy of his city

1) Direct activities related to dispatching, routing, and tracking transportation vehicles

2) Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.

3) Serve as contact persons for all workers within assigned territories.

4) Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.

5) Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.

6) Strong analytical skills, orientation, service commitment, and solid organizational and interpersonal skills.

7) Work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadline.

8) Taking care of Cab operations for all site, New sub vendor finalization as per client requirement.

Organization: United Facilities & Logistics Pvt Ltd, (2017 – 2018)

Designation: Branch Manager – Chennai

Nature of Job: Employee Transportation

Ensure weekly rosters sent by teams are verified for route chart preparation

Optimize vehicle routing, clubbing of employees

Improve on time arrival, departure of cabs and prepare reports vendor performance

Surprise check on cab cleanliness, amenities, driver at transport yard

Ensure compliance in terms of vehicle records, driver licenses, background checks

MIS preparation and submission to finance on time

Coordinate all aspects of Employee Transport including arranging vehicles through third party service providers during crisis situation.

Manage logistics related to client visits, employee day arrangement, on call cab booking with service provider and end user

Vendor Governance - Penalties to be imposed on service provider during service issues

Supervising of vendor staff and allocation of daily tasks, routing, tracking, cab deployment

Driver briefings

Complete commitment to provide professional, intelligent and timely responses to the clients’ needs and to changes in the market.

Expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience

Expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the Email Protocols.

Work effectively with team members to accomplish goals, Respect the needs of others and displays integrity in dealing with team members

Organization: Madras Travels and Tours (P) ltd

Designation: Manager – Operations

Nature of Job: Infosys Limited Company looking after their entire staff transportations, apart from that they rent luxury & Premium cars to various corporate offices.

Looking after entire staff Vehicle operation Mahindra World City & Sholinaganallur.

Bus, Tempo Travelers, Sumo, Tavara, Indica & Luxury statement vehicles

Enforce regular and periodic inspection of cabs, assesses problems and need, and implements improvement in operations as appropriate and ensuring errorless service with No-Complaints.

Monitoring Monthly Cabs and On call vehicles as per request

Day to day activities sending mail to corporate and inter office

Collecting all their trip sheet and Closing KM and forward to billing process

Arranging Luxury vehicles as per corporate request and follow up.

Responsible for scheduled and unscheduled spot checks and audits on transport and the drivers to ensure safety, security and hygiene.

Legal, Governmental registrations, RTO, License renew, related works..

Primarily responsible to handle transport activity and also responsible for ensuring smooth functioning of operations, Employee satisfaction in sync with the cost and quality control

Responsible for developing vendors, maintaining vendor relationships and overseeing vendor negotiations Supervise and manage the transport Function to ensure employee satisfaction at optimum cost

Organization: Sona Mobility Service India Pvt. Ltd.,(2011–2012)

Designation: Manager- Fleet, Operations - Chennai

Nature of Job: SIX”T Rental Car

Over All Fleet and Operations Chennai branch control

Handling Customer complains over all issues.

Monitors vehicle usage and coordinates, Hiring vehicles & Attachments.

As below Fleet natures job and operation.

Maintain all vehicle records up date.

Organization: Luxury Link India Pvt. Ltd.,(April-2010- 2011)

Designation: Asst Manager – Tamil Nadu & Kerala Transport Operations

Nature of Job: Global Telecom Limited Group of Companies looking after their entire transportations, apart from that they rent luxury & Premium cars to various corporate offices.

Looking after entire Vehicle operation Tamil Nadu & Kerala for GTL & GIL Groups.

Independently handling all the vendors negotiates rates and issuing Service order.

Compare the market rates negotiates the best rate for company profitability

Enforce regular and periodic inspection of cabs, assesses problems and need, and implements improvement in operations as appropriate and ensuring errorless service with No-Complaints.

Meeting corporate companies their transport solution as per their requirements

Monitoring Monthly Cabs and On call vehicles as per request

Day to day activities sending mail correspond to HO

Collecting all vendors invoices checking their trip sheet and forward for payment processing

Arranging Luxury vehicles as per corporate request and follow up.

Reconciliation with commercial team and do the payment progress month wise

Responsible for scheduled and unscheduled spot checks and audits on transport and the drivers to ensure safety, security and hygiene.

New vehicles purchase negotiates rates with delar and follow up proceeger.

Legal, Governmental registrations, RTO, License renew, related works..

Primarily responsible to handle transport activity and also responsible for ensuring smooth functioning of operations, Employee satisfaction in sync with the cost and quality control

Responsible for developing vendors, maintaining vendor relationships and overseeing vendor negotiations. Responsible for Preparing Monthly MIS reports, Monthly Billing for different Vendors, Dashboard Presentation, Headcount Projection for month & cab usage

Ability to work under pressure.

Organization: Forza Enterprises Pvt. Ltd.,(2009 – 2010)

Designation: Fleet Manager – Chennai Operations

Nature of Job:

Responsible to activities to monitoring fleet use and taking action, to optimize fleet effectiveness.

Vehicle inspected ensure that it conforms governing safety, emissions regulations both. Inspection at various times, periodically on transfer vehicle.

Monitors vehicle usage and coordinates rotations to ensure optimum use of limited Force vehicle assets against defines needs.

Fuel and Vendors monthly reports, Monthly expenditure reports. RTO and Police case court formalities.

Arrangement of fuel on credit basis and payment, Over all in charge of fleet management & Purchase of new vehicles

Handling drivers, allotting the vehicle, handling their daily issues, keep the car need and cleaned and issuing `in car items” and check available in customer reporting time.

Organization: Transmodal Services Pvt Ltd.(UPS Jet Air )(2007 – 2009)

Designation: Executive Officer – Chennai Operations

Nature of Job: Admin, Man operations, Fleet management, Branch handle

Plan overall duties of the in its day-to-day operations. Delegates responsibility and coordinates the tasks performed daily.

Handling office stationery, ensure attendance records in the office, maintain confidentiality while handling office documents, files/papers and monitor the mails/faxes that concerned departments receive.

Ensuring Smooth operations of Chennai office, Monthly expenditure reports, Fuel and Vendors monthly reports, Pay roll processing of staff, Tax, Insurance, License Renewal and registration process taken care.

ESIC, Medi claim, LTA renewal process, Coordination with Operation team, New Staff recruitment.

Responsible for setting goals as well as deadlines for specific departments.

Involved in activities for the recruitment and training of new employees.

Monitoring staff operations, Handling petty cash and settlement of vouchers, Identifying needs for all staff level.

Over all in charge of fleet management, Purchase of new vehicles, RTO and Police case court formalities, Arrangement of fuel on credit basis and payment.

Organization: A.S.Transport Private Limited (2000 – 2006)

Designation: Fleet cum Admin Executive

Nature of Job: Transport Fleet & Admin

Responsible to activities to monitoring fleet use and taking action, to optimize fleet effectiveness, Rotin free service maintain with own garage.

Vehicle inspected ensure that it conforms governing safety, emissions regulations both Inspection at various times, Oil & filters and other services schedule.

Regular service, correct tyre pressure, Fuel efficiency, Battery maintenance, subsequent oil changes well as repair and maintenance of vehicles.

Monitors vehicle usage and coordinates rotations to ensure optimum use of limited transport logistics, material planning and vehicle distribution

Handling drivers, allotting the vehicle, handling their daily issues, keep the vehicle needs.

Ensuring M Maintenance, service, repair list, Equipment, parts and tires list, Fuel consumption history, Accidents and minor damages list

Monthly expenditure reports, Fuel and monthly reports, Pay roll processing of staff, Tax, Insurance, License Renewal and registration process taken care.

Organization: Food World (Spencer’s and company). (1997 – 2000)

Designation: Customer service executive

Nature of Job: Provision Departmental stores –Re tail

Departmental stores, Reaching targets and customer service, Stock availability and display arrangements, Coordination with warehouse, Inventory management.

Coordination with other store locations, handling a team of 22 members, Team Motivation, discipline and moral support, Coordinating with members for feedback, Conducting weekly meeting and updating the team with the new arrivals.

Coordinating with HR team with regard to customer behavior, tracking product non availability, Competition Analysis, Rewards and incentive planning at store level.

Product management, including ordering, receiving, price changes, handling damaged products, and returns

Responsibility to ensure that the employees follow the rules and regulations of the store. Makes sure that the store is kept clean and well-organized.

Takes inventory of the products and keeps a daily record of the transactions. Merchandise displays ensuring that stocked correctly and replaced when in need.

Responsibilities dealing with customer ensure that each worker is providing superior customer service and needs to make sure that everyone is assisting needed and is available to answer.

Store business operations including managing profit and loss, facility management, safety and security, loss prevention

Problem solving, handling unusual circumstances

Organization: Max Worth Green harvest Pvt Ltd.,(1994 - 1997)

Designation: Shop Manager

Nature of Job: F & V - Re tail Stores.

Day to day rotten work, mail correspond to HO, Maintaining All reports

Handling team of 6 members, Team Motivation, discipline and moral support, Customer Service, Price comparison with local market, handling cash.

Customer care and loyalty program, Man Management, Market survey, Promotional activities through corporate.

Annual business plan targets and budgeting, MIS reports.

Organization: Jenneyz Agro foods Pvt Ltd (Pepsi cola Plant -1991 – 1994)

Designation: Executive

Nature of Job: Admin Roll

Daily Attendance for casual labors, Preparation of daily wages and weekly distribution of wages.

Daily banking correspondence, controlling ware house labors and allotting work.

Day to day store activates monitoring.

PERSONAL DETAILS:

Date of Birth : 08th MAY 1968

Mobile : +91-944**-*****

Landline Phone : +91-044-********

Marital Status : Married

Languages Known : Tamil, English and Hindi.

Passport No : U204572

Declaration

I hereby solemnly declare that the above statements are true and correct to the best of my knowledge and belief.

Yours Truly,

(JUDE XAVIER LEO ALEX)

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