JOYKIN ANTHONY A/L ALPHEMS

PROFILE

I Have ** years Job Experience in a Call Center, BPO, Sales

atmosphere. I would like to achieve a position within the Helpdesk productiveness where I can utilize my management skills and experience in quality assurance, Sales achievement, and People Management.

CONTACT

PHONE:

016-*******

EMAIL:

adp5u2@r.postjobfree.com

HOBBIES

Billiards

Sports, Badminton& Futsal

EDUCATION

MCS College

Year 2010

Graphic Design and visual animation

I also have computer hardware technician certificate. WORK EXPERIENCE

Plantation International Kuala Lumpur, Malaysia

Telemarketer (Nov 2020 – Present )

Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or services. Answer customer questions about goods or services.

Anytime Fitness Setia Alam Selangor, Malaysia

Senior Membership Consultant (OCT 2019 – Nov 2020) To lead staff with organization policy and retain staff by motivating them with sales and also company growth and also brief customer on the packages, make them understand how important is fitness and convince them to enroll in the gym. I also have to do telemarketing by inviting customer to the gym via Phone, email and Social Media.

Fujixerox Sdn Bhd Selangor, Malaysia

Technical Support Engineer (JULY 2017-JULY 2019)

-Support Australian customers after sales service for printer's over the phone.

-Help them to ensure their organization works fine without any printing issue.

-Also will help them remotely onto their computer's if they have the correct software install.

-Handling Inbound/Outbound calls and Live Chat.

-Incoming enquiries from customer via email.

- Achieving monthly target KPI

- Received Outstanding Award Quarter Year.

True Fitness Sdn Bhd Selangor, Malaysia

Supervisor( JULY 2016-JUNE 2017)

To lead staff with organization policy and retain staff by motivating them with sales and also company growth and also brief customer on the packages, make them understand how important is fitness and convince them to enroll in the gym. I also have to do telemarketing by inviting customer to the gym via Phone, email and Social Media.

Membership Consultant ( JAN 2016-JUNE 2016)

I'm a Membership Consultant who has to brief customer on the packages, make them understand how important is fitness and convince them to enroll in the gym. I also have to do telemarketing by inviting customer to the gym.

Singtel Sudong Sdn Bhd

Team leader (JUNE 2014-JUNE 2016)

-Manage and lead a team of employees.

-Communicate company goals, safety practices, and deadlines to team. -Motivate team members and assesses performance.

-Provide help to management, including hiring and training, and keep management updated on team performance.

-Communicate with Team member to achieve their monthly KPI

-handle Internal Escalations and providing a resolution.

- Setting Clear team Goals

- Delegating tasks and set deadlines for the internal team

-Oversee day-to-day operation

-Monitor team performance and report on metrics

-Motivate team members

-Discover training needs and provide coaching

-Listen to team member’s feedback and resolve any issues or conflicts

Customer service Executive ( JUNE 2013-MAY 2014)

- Answering calls and emails in a prompt courteous manner

- Escalation and follow-up of cases requiring further action.

- Work with the support team to ensure service level requirements are met.

- Adhere to latest training and support standards and procedures.

-Work with customers to ensure that contractual service expectations are exceeded.

-Responsible for dealing with customer relevant queries, complaints and request for information on products and services

-Responsible to solve customers’ issues including unsatisfactory toward company products or services.

-Achieve monthly KPI.

-Initiate actions to create system generate trouble case & forward to appropriate NOC via Cloud Service.

-Provide regular status updates & communication to customers throughout the life of the fault & until satisfactory resolution of problem & case closure.

Dommal Food Services Sdn. Bhd

Team Leader( JUNE 2010-NOV 2012)

-To ensure all communication between CSC and store are carried out in order.

-To ensure and supervise OMT team are aware of the Organization ground rules.

-Monitor team members understand the SOP and policy of the company.

-To prepare the opening and closing report

Flextronics (M) Sdn Bhd Selangor, Malaysia

Data Entry Clerk ( APRIL 2004-FEB 2009)

-To ensure all data from store and production are well kept.

-Do audit for signature on approval.

-Receive documents from store, production and enter in the systems with tight deadlines.

-To ensure goods are tally with material, purchasing order and delivery order

ADDITIONAL INFO

Expected Salary : MYR 4,500

Preferred Work Location: Selangor, Putrajaya, Kuala Lumpur I'm able to do administrative, customer service and able to lead a team. I also understand that organization has vacancy and I would like to develop my career with your highly reputable Organization. I will contribute my support towards your company growth and expansion. Your kind assistance is highly appreciated.

REFERRAL

Mr Tynraj - 016******* – Team Manager – Plantation International Ms Christina - 010-******* – Manager ( Singtel)

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