Servant leader

Harold Reaves

*******************@*****.*** • 803-***-****

www.linkedin.com/in/haroldreaves/ • Columbia, SC 29209

Director of Business Development, Customer Success, & Sales

Accomplished professional with extensive experience in enabling achievement of full business potential by heading all facets of sales, business development, and customer success functions accredited by a long-standing career in executive leadership in homeland security and law enforcement.

Stellar record of driving unprecedented revenue and sales growth through implementation of robust strategies and KPIs/metrics/quotas for new product lines. Demonstrated expertise in customer service and success with proven proficiency in accelerating customer experience and achieving complete customer satisfaction. Well versed in overseeing multi-million-dollar budgets and projects as well as developing and coaching diverse teams to increase enhanced staff efficiency and productivity by streamlining internal processes and procedures. Servant leader and an articulate communicator; establishing strong relationships with all levels of executive management, stakeholders, and clients.

Areas of Expertise

Business Development, Expansion, & Growth

Strategic Planning & Implementation

Customer Success & Retention

Client Relationship Management

Sales & Budget Supervision

Servant Leader

Team Training & Leadership

Stakeholder Engagement

Account Development

Accomplishments

Headed budget worth $1.6MM and $250K MMRS federal grant, while leading staff of 46 personnel and five divisions, including emergency operations, joint terrorism task force, quality of life task force, public safety accreditation, and community safety unit.

Showcased outstanding performance as Director of Business Development at Colite International to secure $8MM+ in renewed contracts by liaising with sales team and revitalizing 20+ client companies within the last two years.

Steered management of 45-member team and $1.6MM annual budget as Deputy Director of Homeland Security.

Managed 350 officers and supervised annual budget valued at $24MM as an Interim Chief of Police.

Career Experience

Director of Business Development 2018 – Present

Colite International – Columbia, SC

Oversee and streamline execution of business development functions along with leading two staff members. Perform various key tasks, such as creating core values along, fostering and promoting positive learning environment, generating leads, following up on prospective clients, and acquiring referrals from existing customers. Expand brand recognition through incorporation of robust sales and marketing tools. Engage and effectively communicate with clients to ensure fulfilment of customer-specific requirements within set timeline. Implement various key processes such as requesting client feedback after the completion of deliverables, address client queries, delivering practical solutions, and de-escalating critical situations. Ensure and maintain competitive pricing as well as expand professional network by conducting comprehensive research on market trends. Attend tradeshows to promote products and services and establish strong professional relationships with attendees.

Boosted customer experience and executed weekly/monthly metrics and KPIs by steering efficient management of sales processes, restructuring of signage, and implementing rebranding initiatives.

Demonstrated outstanding performance and successfully surpassed $1MM yearly quota, while maintaining customer satisfaction rate up to 98%.

Spearheaded achievement of $8MM in renewed contracts by establishing B2B relationships and securing 20+ client companies.

Led transition to virtual tradeshow requirements to adapt to evolving business environment, while optimizing ROI opportunities.

Ensured enhancement of sales revenue by motivating team and collaborating with sales teams to implement new strategies.

Drove enhanced staff efficiency and productivity by ensuring seamless execution of internal processes and procedures.

Headed initiation of major project worth $8M along with reestablishing strong relationships with previous clients.

Global Director, Sales – Safe Schools Program 2014 – 2018

Absolute – Austin, TX

Implemented SOPs, coached and mentored 30+ team members, and facilitated execution of IT and general operations. Provided guidance to SLED (State, Local, and Education) sales team in executing action plans and metrics. Supported in effectively negotiating and closing each client contract process. Engaged, communicated, and educated students, school faculty, parents, and communities regarding risks of social media, cyber bullying, device security, and online theft. Organized exhibits/displays to showcase company products and services at law enforcement and education-related conferences. Formulated custom content and materials for customer to utilize during educational campaigns. Led cybercrime investigations and liaised with law enforcement agencies to support recovery of stolen devices and related information.

Increased conversion rates during school presentations through training and mentorship of account executives to promote safety awareness and Absolute’s products.

Delivered training to law enforcement regarding Absolute’s products and services, including fraud investigation techniques and electronic forensics.

Generated additional annual sales up to $15MM+ after first year of establishment by serving as Director for Safe Schools.

Co-founded and established Safe Schools Program for K12 customers globally to oversee 100+ school districts.

Supervised creation and execution of policies, procedures, and best practices.

Additional Experience

City of Columbia – Columbia, SC

Retired Director of Homeland Security Interim Chief of Police Deputy Director of Homeland Security Police Inspector for Public Safety and Quality of Life Divisional Commander for the Community Safety and Professional Standards (Captain) Liaison for Public Safety Executive Assistant to the Police Chief Special Events Coordinator Police Officer (Various Positions)

Military Experience

United States Army – Fort Polk, LA

Senior Aidman, E-5

Education & Credentials

Bachelor of Science in Business Administration

Southern Wesleyan University – Central, SC

Licenses & Certifications

Level 5 in Homeland Security, American Board for Certification in Homeland Security (2016) Cyber Crimes Intelligence Professional (2016) Diversity Fellow, SC Diversity Leaders Initiative: Midlands Class II, Riley Institute at Furman University 104th Southern Police Institute Administrative Officer’s, University of Louisville NC/SC Terrorism Training-Terrorism a Global Perspective US Department of Justice, FBI, US Army Bomb Squad Executive Management Course, Redstone Arsenal, AL Emergency Management Institute-Integrated Emergency Management Course-Consequences of Terrorism International RAM Association Dignitary Protection 104th Southern Police Institute Administrative Officer’s, University of Louisville Institute of Police Technology and Management-Comprehensive Staff Inspections Institute of Police Technology and Management-Police Media Relations Seminar Incident Command Course Mid-Level Management Course Introduction to Supervision Traffic Accident Reconstruction Advanced DUI Detection Technical Collision Investigation Response to Hazardous Material At Scene Traffic Accident Investigation

Professional Development

Incident Command System Courses IS 195, 300, 400, 700, 800, and 800A Attended and spoke at National Bullying and National School Safety Conference Additional training and development courses

Professional Affiliations

South Carolina Economic Development Association Columbia Chamber of Commerce Central SC Committee of 100 Riley Institute Diversity Fellow, Furman University International Association of Chiefs of Police Southern Police Institute Alumni Association

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