Medical Assistant Customer Service

PROFESSIONAL SUMMARY

Detail oriented with strong working skills and the ability to learn concepts very quickly. Over 20+ years of experience working with clients, accurately obtaining information and recording details in database programs. Proven ability to maintain calm under pressure and skillfully handle difficult clients during high-stress situations. Looking for a position with an employer who can provide a stimulating working environment.

SKILLS

WORK HISTORY

Payoff Processor

Fidelity National Title – Sherman Oaks 03/2001 – 12/2021

• Analyze mortgage payments received from borrowers

• Deposit checks to the Federal Reserve Bank

• Ensure all outstanding balances are cleared timely and accurately on all paid off loans

• Make recommendations to department manger concerning potential write off Medical Assistant 02/2000 - 02/2001

Physical Therapy and Injury Rehab Center – Encino

• Fulfilled both front and back office duties

• Handled patient scheduling and phone work, patient processing and billing

• Triaged patients, took vital signs, and assisted with every area of patient care

• Maintained HIPAA at all times

• Ensured cleanliness, sanitation and maintenance of exam rooms and equipment Program Aid 09/1999 - 02/2000

Glenoaks Adult Day Health Center - Glendale

• Clerical support and administrative tasks

• Assisted older adults in maintaining their independence and well-being

• Took and maintained charting for patient’s weight, blood pressure and pulse

• Filing and retrieving records

• Customer service

• Multitasking

• Organization

• Strong clinical judgment

• Bilingual in English and Armenian

• Professional communication

• Scheduling and planning

• Knowledge of office technology

• Efficient time management

• Self-directed

• Bookkeeping

SONA CHERKEZYAN

6953 Goodland Avenue, North Hollywood, CA 91605

818-***-****

**************@*****.***

Cashier 01/1997 – 09/1999

99 Cent Only Store – Encino

• Positive customer experience with fair and courteous service

• Registered sales by scanning items, itemizing and totaling customers’ purchase

• Processed return transactions.

• Reviewed quarterly labs results and adjusted medications as needed

• Managed inventory and directed other support staff to assist customers EDUCATION

Medical Assistant Graduate

Concorde Career Institute - North Hollywood, CA 09/1999 – 08/2000

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