Visual Merchandiser Customer Service

TIFFANY LIZARDI

San Diego, CA ***** 814-***-**** *********@*****.***

SUMMARY

Responsive team leader with strong visual background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

SKILLS

Driving business growth

Building brand awareness

Leadership development

Collaboration

Problem resolution

Customer service

Microsoft Office (Word, Excel, Powerpoint)

Social Media

EXPERIENCE

04/2014 to Current

Visual Merchandiser/Retail Keyholder

H&M Hennes & Mauritz San Diego, CA

Collaborated with all company departments to ensure cohesive branding and strategic product placement.

Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.

Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.

Enhanced sales by implementing merchandising and promotional improvements.

04/2012 to 04/2014

Full Time Sales Associate

H&M Hennes & Mauritz San Diego, CA

Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

04/2011 to 04/2012

Department Supervisor

H&M Hennes & Mauritz Pittsburgh, PA

Delegated tasks appropriate to individual employees to provide development opportunities.

Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

06/2008 to 04/2011

Store Manager

Hollister Johnstown, PA

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Resolved customer problems by investigating issues, answering questions and building rapport.

Strengthened work flow productivity by hiring, managing and developing top talent.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

EDUCATION AND TRAINING

Bachelor of Arts: Communications

University Of Pittsburgh - Johnstown Johnstown, PA

ACCOMPLISHMENTS

Earned "Coach of the District" for leading and coaching the team as well as new hires.

Promoted from Visual Merchandiser to Visual Keyholder, in less than 12-months

CERTIFICATIONS

Fashion Styling Certification, The School of Style Los Angeles Ca - 2021

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