Operational Manager Naval Base

Location:

Jubail, Eastern, Saudi Arabia

Salary:

40000 SAR

Posted:

February 07, 2022

Contact this candidate

Resume:

Curriculum vitae

OF SHALENE CHAIN

Name : Shalene

Surname : Chain

Nationality : South African

ID Number : 740**********

Address : ** ****** ****, *** ****, Durban

South Africa

4051

Telephone : +966*******

Saudi Council : Nursing Specialist

License / Number : 10 RN0356666

South African

Nursing Council : 14121065

EDUCATIONAL

QUALIFICATION : Masters in Business Administration (elective in Healthcare Management)

: Bachelors in Nursing Science Degree (Major in

Administration and Education).

: Diploma in Medical, Surgical Nursing and Critical Care

: Diploma in nursing, General, Community, Psychiatry and Midwifery.

Presently Studying : 2nd year Doctoral In Business Administration at Regent Business School, South Africa (Dissertation on Nursing Leadership). Currently undertaking Research at this hospital and permission granted with Ethics and Research Committee.

Languages spoken

spoken written reading

English excellent excellent excellent

Afrikaans good good excellent

Zulu fair fair fair

Secondary Education

subjects grade symbol

English HG D

Afrikaans HG D

Mathematics HG E

Physical science HG E

Biology HG D

Accounting HG E

Tertiary Qualifications

Qualification institution years

Diploma in general,

community, psychiatry

and (midwifery)

Natal college of

nursing(South Africa)

RK Khan hospital

Campus

1994 to 1997

Diploma in medical and

surgical nursing and

critical care

Kwazulu natal college of

nursing ( King Edward

hospital campus)

2005 to 2006

Bachelor of Arts Degree

in Administration and

Education

University of South

Africa

2000 to 2007

Masters in Business

Administration

Regent Business College

, South Africa

2013-2019

Employment History :

• Present employement October 21st 2015 to present date: Employed at Armed Forces Hospital, Kanb, Jubail. Position of Head nurse in the male medical/surgical ward. Care of medical surgical patients. Pre and Post operative care of patient’s, Liasing with the multidiscliplinary team eg Dr’s, dietician, health educator, respiratory therapist on the patient’s care. Doing of Doctors rounds. Checking that all doctors orders are carried out. Ensuring the relevant test results of the patient e.g. blood results, x-ray are in the patients file before the ward rounds. Liaising with other departments on the patients admission, discharge, follow up appointments and discharge medication. Ensuring all patients who are not eligible that the PSA department is informed.Monitoring of patients fluid balance, correct diet being ordered, ensuring that the correct treatments are given by double checking their orders.Monitoring CQI and PS activity in the unit for Registered Nurse and Nurse Aid e.g. IPSG, medication rounds, glucometer testing etc. Ensuring that possible infectious disease patients are isolated and appropriately, having their screenings done and liaising with infection control department on the notification. Ensuring all staff that are coming into the unit are doing strict handwashing, correct use of PPE. Education of staff with regards to daily inservices held. Reading of policies and procedures of the hospital so that to be compliant. Ensuring that the unit has a plan for JCI inservices and is followed through. Allocation of staff into different teams in the unit eg infection control, fire and safety, resuscitation, ERP, Pharmacy to ensure that all extra duties are carried out efficiently. Assignment of staff to patients. Dealing with patient complaints effectively and using the assistance of the Duty officer when in need and reporting the complaints to a higher level. Ensuring that the complaints are sorted out at my level. Handling of staff conflict and dealing with it appropriately. Issuing verbal counseling as directed by the Director of Nursing when staff contravenes hospital policy.

Checking of adequate stock is ordered for the unit eg CSSD, pharmacy .Ensuring that strict compliance with regards to narcotics, high alert medication, Lasa medication, fridge medication are complied to strictly and stored strictly. Ensuring that first in first out method is applied. Ensuring that no expired drugs or stock kept on ward. Auditing of ward files and feedback to staff. Auditing of other ward files monthly and feedback given to the supervisor as requested. Checking of emergency trolley 3monthly in departments assigned and giving the report to the supervisor to compile a detailed report.

Attending SNM meetings.Disseminating of the correct information to staff.Ensuring that incident reports are submitted timeously when incidents occur.writing of staff performance appraisal when it is due.Ensuring that all new staff are precepted well and monitoring of their workbooks and orientation manuals are being done. Assigning Saudi students to preceptors and daily checking their workbooks to see what is required and need to be signed off. From 2016 to present date. I am working in the nursing supervisors office as the Acting Nursing Supervisor and doing all of the Nursing Supervisor’s duties, and also been in charge of the male ward and doing both day and night supervision duties. Carrying of the supervisor’s bleep daily and handling queries related to the hospital eg nursing day to day staff rotation to units that are short staffed, incidents that occur I ensure that the incident report forwarded and attend the said unit that has complained as to intervene and report the matter higher if need be. Being present in the CODES and ensuring correct documentation thereof. Ensuring safe transfer of the patient to e.g., ICU. Attending RTA patient’s, code STROKE and Trauma codes. Ensuring adequate staff are called to assist. Liasing with other departments for keeping a bed available. Ensuring lab, xray are present and informing them adequately of test needed. Liasing with duty officer and security to control visitors.

Ensuring follow up of patients to other hospital eg KFMMC that the reports are received and ensuring staff available to transfer patient. Ensuring eg an icu patient with a ventilator that the respiratory therapist, is informed, biomed informed to check the ventilator and ensure adequate oxygen present for the trip. Co-ordinating with the staff to take the emergency drug box, food and ensuring that the ambulance request is signed by departmental head and duty officer. Supervision of the housekeepers as well.

Auditing of files in various units assigned. assessing staff in competency checklist to be signed off. Doing of staff reports. Conflict resolution. Issuing of verbal counseling as advised by the Director of Nursing.

I was overseeing the Male ward during all this time doing of Supervisors duties, Head nurse Duties and Preparations of the unit for JCI, CBAHI& CAP accreditation. Highlights: preparation of staff for JCI/ CBAHI. For the initial CBAHI, in 2016 visit I was the Supervisor on duty and accompanied the team around and obtaining the various documents needed. 2017 I was still in Supervisor’s office and doing of the Supervisor’s duties and prepared the Male ward to be ready for the accreditation. 2019 January I was on the day shift as Nursing Supervisor of the hospital when the Fire occurred in FCM. I worked together with the Hospital Director, Fire and Safety team, also coordinated the safety of patients, staff, in the lateral units that the Smoke was extending to. Further at the ER entrance was directing the patients to nearby hospital for care. There were no other senior nursing personnel who had come out. I recalled the night duty supervisor to come in early and assist. From July 2013 to September 2015. Inkosi Albert Luthuli Central Hospital. Working in a tertiary hospital .Working in a multidiscliplinary /neurosurgery icu2. Care of patients on a ventilator. Trouble shooting ventilator problems. care of patients on an arterial line and cvp. Taking of bloods and blood gases and interpretation thereof. General nursing care of patient. Setting up of trolley for arterial lines, cvp lines and dialysis catheters, chest drains.Transportation of patients to scan department with use of the oxylog. Suctioning of patients. strict intake and output of patients. Ensuring the nutritional status monitored and insertion of feeding tubes. Working on a computer system, soarian and innovian. Is the Resuscitation rep of the unit. Act as a shift Leader October 2011 to December 2011: Working at Umhlanga Hospital in ICU2 as a Registered Nurse. Nursing of critically ill patients and monitoring thereof. January 2012 to June 2013 :Working at Umhlanga Hospital. Promoted to the Resuscitation Officer of the hospital. Ensuring that quality standards with regards to the resuscitation programme was followed. Doing of simply CPR training for the staff. Checking and monitoring the early warning scores (EWS) of the departments and giving inservices to the new staff and departments that are experiencing problems. Doing of the emergency audits for all units in the hospital

.Giving of in-service to the new staff to the emergency trolley. Doing mock resus for all units and keeping up to date with the BLS and ACLS course. Checking of first aid boxes in the hospital. Holding monthly meeting and showing on a graph presentation the audit results of the hospital. Involved in the intergration programme for the newly recruited nurses. As the clinical facilitator was also a part of the drug committee where problems experienced with antibiotics and over usage was an issue and part of the team in assisting in implementing the updated charts on medication compliance.

April 30th 2010 to April 2011: Working at King Faisal Specialist Hospital and Research centre in Saudi Arabia, Riyadh

Position: SN 1 (registered nurse)

Department: Neurosciences Clinic

Duties included: Physical assessment of the adult and pediatric neurosurgery and neurology patients. Reporting all abnormalities to the Dr. Doing of Glasgow coma scales for all patients, blood pressure, oxygen saturation, glucose monitoring, respiration and temperature checks, height and weights for the patients. Assisting with suctioning of seizure patients and patients with tracheotomies .Administration of oxygen in an emergency. Checking of the emergency trolley. Prioritisation of the patients on a stretcher who come in with a paramedic. Ensuring that the Doctors rooms are fully prepared with the examination trays specific to a neurological assessment.

Precepting the Saudi students who are newly enrolled for the 3 year diploma course on rotation to the clinic.

Ensuring that the Drs orders are carried out and that patients request for different departments are entered on the ICIS computer system so that continuity of care given. Collaborating with the multidiscliplinary team with regards to referral to various departments ie,neurophysiology for eeg’s,dietician, speech therapy, physical therapy, social worker, x-ray, MRI scans, laboratory departments. Ensuring that the relevant test results are in the patients file prior to consultation of the patient with the dr.

Working in a multicultural, multinational environment with colleagues as a team so as to ensure that patient care is given optimally. Liasing with the PRO when language barrier faced.

Participated in the Quality day which was held. Give valuable input when meetings are held with the department nurses so as to improve the quality of care given towards our patients. I am a support to the new nurses recruited in the department by teaching them what is expected from so as to maintain the standards of care. Attending regular inservices by the departmental doctors so as to keep updated with new knowledge.Working closely with the researches in the department so as to keep relevant statistics of cases monitored.

Reason for leaving: Contract ended on 19th April 2011 June 30th 2007 to March 2010:Working in Inkosi Albert Luthuli Central Hospital. Tertiary Hospital.

Position: Operational manager of the Neurology and Neurosurgery clinic Duties: Writing of EPMDS for the staff members I supervised. Plan of action and follow up for those staff not performing adequately. Formulating of unit policies and standing orders for the neurosurgery and neurology clinic. Working amicably with multicultural staff in an environment were different cultures, religious beliefs were eminent. included making of duty schedules daily for the staff. Delegation and supervision of task. Ensuring that all Doctors orders were carried out. Management and control of absenteeism, time owing to staff, rotation of staff from areas of low volumes of work to areas of high volumes of work. Planning of in- service education for the staff. Acting as a support to the new staff. Orientation and induction of new staff to the clinic. Used as the workforce, administration of medication, ordering of schedule medications. Assessments of patients, including Glasgow coma scale. Ensuring that priority patients were seen first. Overseeing the neurophysiology patients and administration of schedule medication for EEG procedure. Monitoring of all ill patients. Liasing with the wards regarding the bed state for admission of patients.Venepuncture of the patients.Ensuring that staff were licensed to practice.Doing of mock resus and fire drills. Actively involved in infection prevention and control, health and safety standards maintained in the area. Doing of risk assessment and risk assessment plans to prevent medico legal hazards from occurring.

Belonged to the policy review committee and gave input to various policies being reviewed. Belonged to the Quality management team. My department came out 2nd during 2008 quality rounds. Management of equipment and safe handling thereof. Writing of quarterly reports for all staff members. Together with the business manager involved in drawing up the budget for the clinic. Formulation of quality improvement projects in the department and ensuring it was followed through monthly with statistics noted and graphs drawn to depict and improvement or decline of the standards set.

Handling of conflict in the unit and resolution thereof. Handling of grievance procedures. Relieving the assistant nurse manager of OPD domain during her leave time and carrying out her duties in overseeing 17 clinics. Sitting in with the senior management nursing team and giving input to the meetings and also giving the Operational managers feedback of these meetings when the Assistant Nurse Manager was on leave. Writing of the outpatient’s matron’s report. Following up of abscondment procedure. Doing of home visits to staff who abscond and writing of report of the incident. Sitting in for discliplinary hearings. Issuing of verbal counseling, written counseling, final written warning for staff who have habitual absenteeism, and abscondment.

Monthly over weekends covered the surgical domain matron and overseeing the 9 surgical wards .Duties included, monitoring that standards were maintained, policies and protocols followed through, issuing of medication after hours, writing of the domain matrons report for the hospital, assisting in emergencies. Scheduling meeting and chairing of meetings with departmental doctors and nurses with regards to problems encountered and finding ways to solve these problems. Typing of minutes.

Reason for leaving: To gain international experience and work with people of different nationalities. To travel.

February 2003 to June 2007: worked as the team leader of the Adult hi-care unit at Inkosi Albert Luthuli Central Hospital. Nursed 11 discipline patients’ namely:- Neurosurgery

Neurology

Cardiac surgery

Cardiac –thoracic surgery

Vascular surgery

Ent surgery

Orthopaedic surgery

Plastic and reconstructive surgery

Renal

General and specific surgery

Gynae and Gynae-oncology

Duties included allocation of staff to patients according to their scope of practice and patient acquity.Was the deputy for the hi-care unit .when the In-charge was on leave I was relieving her of her duties. Was the clinical instructor of the unit and supervised the ICU students with various procedures. Drawing up of the in-service educational plan and updating the quality files for the department. Was involved in the policy review committee and audit committee .Should do bed-bookings for the patients into the unit and liaising with the Doctors regarding the bed-status and post-op transfer into the unit. Giving my input during meetings with the doctors on how to improve the service. Drawing up of the standing orders of the unit together with the doctors. Doing of doctors rounds and ensuring that all orders were carried out.

Assessment of Glascow coma scales of patients.2hourly monitoring of all patients with regards to vital signs, oxygen saturation, intake and output, blood results, cvp monitoring.

Administration of medication, ordering and control of schedule medications. Ensuring a safe environment for the patients. Doing of risk assessment in the environment to prevent medico legal hazards.

Ensuring that all infection control practices maintained, health and safety policies followed. Actively involved in resuscitation of ill patients, assisting Dr’s with intubation, suctioning of patients with tracheostomies, endotracheal tubes and maintaining a patent airway for the patients. Assisting of patients with daily activities of living.

Monitoring of patients with external ventricular drains, lumbar drains, VP shunts. Nursed patients with tumours, diabetes insipidus,hydrocephalus, confused patients, patients with Gunshot wounds, spinal shock, patients with clipping of aneurysm, patients with subarachnoid haemorrhage, subdural haemmorhage, arteriovascular malformation, contusion, head injury patients, patients with hemiplegia, quadriplegia, aphasia, patient with hip replacements, amputations, mastectomy patients, patients with vascular problems, patients with seizures and monitoring of these patients thereof.

During 2005 to 2006 doing the Icu course and was rotated to King Edward ICU, RK Khan Icu, Addington Icu, CCU and rotated to Inkosi Albert Luthuli Central hospital ICU’s.

Reason for leaving: Promotion to Operational manager of the neurosurgery and neurology clinic.

From January 1998 to January 2003 worked in Mount Edgecombe Private Hospital.

Position : registered nurse

Departments: Male medical/ surgical.

Female medical/surgical

Theatre recovery room

Maternity.

REFERENCES

1. Ms Marlise Van Staden

Director of Nursing

King Abdulaziz Naval Base, Armed Forces Hospital, Jubail Nursing Administration

Kingdom of Saudi Arabia