Information Manager Executive Coordinator

Bonnie Roberts Clark

*************@*******.***

Cell: 617-***-****

** ********* ****** *****

Talledega Alabama 35160

Objective:

Highly motivated, well spoken, hardworking individual seeking employment. Extremely organized, a self-starter, able to independently create and set up events, systems and programs. Impeccable attention to detail skills.

Available: Immediately

Experience Summary: Over 10 years of Correctional Health experience in office management and Prison Health Data Management, Medical Records, Project Management, payroll and Meeting Organization. Also experienced as a Property Manager /Project Coordinator/Project Manager/Information Manager/Event Coordinator/Executive Coordinator and Office Manager. Innovative/creative individual ready to work. COVID 19 vaccinated, ability to travel locally or abroad.

EXPERIENCE

October 2017 to January 2022: Property Manager-Family Business

Property Manager of 7 Rental Properties-Responsible for the day-to-day issues that may arise -collection of monthly rent, coordinate all maintenance issues, hiring of contractors, and project manage the completion of building repairs and projects. Maintain and set up contracts, ensure that the necessary inspections are done on a monthly basis. Talledega Alabama, Miami Florida and Nassau Bahamas

October 2006- OCTOBER 2017

Executive Management Coordinator

Armor Correctional Health Services, Inc.

Corporate Office

Miami, FL

Position Reported Directly to Armor’s CEO/CFO

• Was responsible for the day-to-day coordination of the executive office:

• Was responsible for the supervision of corporate office Receptionist/clerk, Part time Clerks, and Summer staff- Responsible for corrective action as needed, performed yearly performance evaluations and submitted merit increases as needed for the staff under my supervision.

• Ensured that office systems were in place for departmental mail/call routing/general office supplies equipment maintenance etc.

• Coordinated all Travel/Meeting’s etc. – For Armor’s CEO/CFO

• Coordinated and approved expense reports and maintained files etc.

• Coordinated/Updated and Maintained Office List’s/Org Charts, PIO information etc. as needed

• Was responsible for organizing the corporate office disaster plan during hurricane season Key person for the corporate office, maintained the disaster plan and updated as needed--(Severe weather emergency contact list in anticipation of a disaster/hurricane season)

• Coordinated and approved Corporate Salaried Staff Bi-weekly Payroll/PTO Vacation and Coordinated HR issues with the HR department (Medical leaves, Merit increases etc.)

• Was responsible for setting up new site manager’s corporate office training and agenda taught the Amtrave travel and online purchasing portion of the orientation agenda.

Project Managed/Overall building issues:

• Responsible for Coordinating overall corporate office building issues: Alarm System, Fire Inspections, Pest Control, Office Moves, Cleaning Company, Parking, Office Phones etc.

• Arranged/coordinated office license inspections to ensure annual license renewals were on file and up to date for the corporate office: Fire Department Inspections: Liability Insurance Office inspection, Alarm Company Inspections etc.: Appliance/Office Equipment Maintenance etc.

• Coordinated office updates/New Furniture/New Construction as needed; Electrical/Carpet cleaning; painting etc.—Selected materials, fixtures and designs, worked with the contractors and negotiated prices, and set up work completion dates.

• Coordinated/Resolved FedEx issues as they came up (File Claims for Armor for loss or damaged goods as needed)

• Coordinated Corporate Management Meeting’s, Community Charity Projects/Corporate events as needed-planned the agenda, selected and negotiated hotels/venue

• Provided support to all as needed and directed by CEO

• Online Management/set-up eFax accounts, Online Management of Armor Verizon con call accounts & Online Management of Armor Mega Meeting accounts

• Provided assistance as needed on all departmental projects such as Clinical & Marketing as needed-hired additional staff as needed to assist with department projects

Attended NCCHC conferences as needed-worked the health care booth

Key Accomplishments:

Re-located Armor’s Corporate Office from Coconut Creek Office to Miami – Coordinated Move with moving company, designed and set up new office space/Furniture etc.

Arranged for the official close/clean-up of the coconut Creek space and arranged for the sale of the old furniture which resulted in a check to Armor of 5,500. – Arranging for the close of this office by the dead line set by the land lord also resulted in a significant savings to Armor.

Created a master calendar in out-look/e-mail in order to send via e-mail official Mtg. notices for management meetings-non -existent prior to me

Created a corporate site and office phone directory -nonexistent prior to me

Created meeting minutes format and began to provide record of executive management operations conference call’s – nonexistent prior to me (duty later delegated to my assistant)

Assisted Marketing with new business – Request for Proposals-RFP’s, attended NCCHC assisted with conference health fairs

Created new tracking spread sheet for medical Director to track consults and drug exception sheets from the field (Armor Jail/Prison Sites)

Created systems/forms for operating the front/reception area of the corporate office – Phone logs, daily in and out board etc. –Nonexistent prior to me

Set up easy reference filing system for executive office site files, contracts etc.

Negotiated with and set-up accounts for Armor with Amtrave Travel, Kinko’s, Hertz, Budget, National rent a car and hotel’s such as the Hilton, Marriott, Homewood Suites, Comfort Suites etc. that were near our current jail/Prison contracts, and corporate office which resulted in continued significant cost savings to Armor. This was nonexistent prior to me

January 2003 – 2006

(I worked for CMS since 1994 and was promoted to various positions over the course of employment)

Office Manager/Regional Administrative Coordinator/Information Manager

Correctional Medical Services (CMS),

Northeast Area Office – Jails Division

Middleton, Massachusetts

• Office Manager/Information Manager: Promoted/transferred to the Northeast area office as Regional Administrative Coordinator. Area made up of 6 regions- Southeast, Mid-South, West Virginia, Maine, Delaware, and 6 jails in the Northeast area. Area responsible for the overall operations/management of contracts with a budget of over 100 million dollars for the delivery system of comprehensive Jail/Prison health care

Position Reported Directly to the Regional Vice President of Operations

• Responsible for the overall day to day office management:

• Responsible for the dissemination of time sensitive information to the six Regional Managers in the Northeast Area

• Responsible for ensuring that the Northeast Area met all critical deadlines for all information needed by the corporate office such as area performance driver updates, web of influence information, communication plans, Regional Managers and site HSA evaluations, and coordinated Management Incentive Bonus information.

• Reviewed and gathered area financials - set up regional financial review’s/operational reviews in region for VP of operations

• Was Responsible for office payroll including resolving any critical area payroll issues that area sites were experiencing – initiated manual checks etc.

• Responsible for setting up and orienting all new Administrative Assistants or Clerical staff in the region – ensured that they were aware of CMS’ day to day operational activities as it related to their positions –Supervised all area administrative staff by providing resource information for site Administrative Assistants - (Created and maintained the Northeast Area how to do Administrative Assistant Manual)

• Responsible for maintaining all personnel files/regional staff and site manager files

• Office Manager: Responsible for overall office maintenance physical plant i.e., telephone, e-mail, office furniture etc.

• Responsible for coordinating all area reports to the corporate office for the North East Region – (Designed Area Annual reports for sites with tutorial)

• Ensured that sites in the NE area were compliant with all aspects of the CMS credentialing guidelines monitored monthly reports and got sites in the region to resolve issues as needed

• Helped resolve issues in the region – Traveled to area sites in the Region as needed to resolve Administrative issues

• Assisted VP of operations with Area RFP process/activities-attended national conferences and area management meetings

• Assisted with start-ups and area site close outs in region – coordinated furniture & medical equipment re-allocation to other sites in the region etc. Traveled and was onsite as needed.

• Set up regional graphs for site Annual Reports to St. Louis

• Assembled Utilization Reports/data for area contract monitors

• Assisted sites in the region with reconciling medical billing issues

• Assisted area sites in eliminating UR issues-outpatient hospital visits and onsite clinics

• Created & Coordinated Northeast Region Employee Appreciation Program

• Planed and set up all Area regional meetings for NE HSA’s & Regional Managers – Negotiated/ met with hotels – planed and organized menu and event activities etc.

• Assisted area sites with all NCCHC & ACA activities - (created a systemized organized way to set up folder’s & re-view task’s left for completion during audit preparation – provided assistance and expertise to sites)

• Coordinated payroll/Monitored & Routed all Special Pay & Capital Item requests for the Northeast region

• Organized all new Regional Managers to the Northeast area by setting up site files & personnel files for their home office

November 2002 – December 2002

Correctional Medical Services (CMS),

Massachusetts Department of Corrections Contract

Health Service Division, Framingham, MA

• Selected to MCI Framingham’s NCCHC/ACA Committee to oversee, and ensure completion of NCCHC & ACA files for upcoming site accreditation. On site three days a week.

June 2002 – December 2002

Correctional Medical Services (CMS),

Massachusetts Department of Corrections Contract

Health Service Division, Framingham, MA

Selected to MCI Framingham Task Force to oversee, and supervise the Medical Records Department at this site. On site two days a week.

• Responsible for the supervision of three Clerks in addition to the site Administrative Assistant

• Created post orders for each Clerk including the Administrative Assistant

• Developed new systems that avoided the backlog of filing

• Re-trained each Medical Records Clerk, and provided in-services on current policies

• Re-organized and cleaned up the unit

• Responsible for the interviewing, selection, and training of new clerical staff to the medical unit

May 1996 – December 2002

Correctional Medical Services (CMS),

Massachusetts Department of Corrections Contract

Health Service Division, Dedham, MA

Executive Assistant/MASS Focal Point Trainer

Promoted - Assistant to the Regional Vice President/Executive Program Director of Health Services

for the management of a 54-million-dollar delivery system of comprehensive health, dental and mental health services at 22 correctional facilities with a combined inmate population of more than 10,000.

• Position reported directly to the Regional Vice President/Executive Program Director

• Over all Facilities/Equipment Maintenance Coordinator - Responsible for building maintenance and equipment programming. Light replacement, heat/ac issues, telephone repair, computer issues, copier maintenance, postage and fax machine etc.

• Provided Supervision/Assistance to 11 field Administrative Assistant’s as needed - Ensure/provided training to all new site AA’s & HSA’s - Ensure the dissemination of updated information regarding pay-roll, invoicing, petty cash, purchasing etc. in the form of quarterly meetings

• Assisted with monitoring the financial performance of overall contract and individual sites

• Assisted with identifying and monitoring high cost/risk activities including overtime

• Responsible for coordinating and inputting MASS Prison Site’s New hire’s & rate increases

• Responsible for Regional Office Staff & Regional Medical Director Payroll - Coordinated Health Service Administrator (HSA) payroll issues - responsible for inputting all Health Service Administrator’s merit increases/Bonus’/Special Pay & MIB’s

• When notified of Massachusetts payroll issues coordinated resolution with site HSA or site assigned Regional Administrator

• Coordinated narrative and statistical reporting data to ensure validity and reliability

• Ensured staff responsiveness to direct needs and expectations of CMS (institutional and

regional office), DOC (Division of Health Services and facility) and Prison Superintendents/staff.

• Ensured physician credential files were up to date via monthly monitoring of Medical Director’s credential report

• Responsible for Maintaining Regional Office Staff, HSA, and Regional Medical Director Personnel Files

• Taught Human Resources and Payroll portion at the Regional New Employee Orientation (5 to 20 people per class every other week)

• Responsible for completion of all forms in new hire packet for all new Regional Office Employees, HSA’s, and all new site staff attending regional orientation

• Responsible for Regional Office petty cash

• Responsible for setting up all off-site group events by meeting with vendors, ensuring contracts were signed, and selected meal plans etc.

• Created the News Letter for the Awards Banquet and for Employee Appreciation Week

• Maintained/coordinated meeting’s & scheduled appointments

• Provided clerical support as needed

July 1, 1994 - May 1996

Correctional Medical Services (CMS),

Massachusetts Department of Corrections Contract

Health Service Division, Bridgewater, MA

Administrative Assistant/Unit Coordinator

Assistant to the Health Services Administrator at Southeastern Correctional Center, MCI Plymouth, and the Massachusetts Boot Camp. Was responsible for the Supervision of the Medical Records Unit and staff for all three sites. Was responsible for training all new clerks, and assisted in the training of all new Administrative Assistants for CMS.

• Responsible for payroll and coordinating all Human Resources and payroll issues to central office

• Responsible for maintaining all employee personnel files

• Responsible for scheduling all on site Administrative meetings, and all outside, and onsite Inmate Hospital Appointments

• Responsible for the Nursing and Medical Doctor Schedules- filled in and called in staff as needed including PRN staff and agency nurses (Task normally performed by the director of nursing but due to my abilities was given this responsibility)

October 1993 – June 1994

EMSA Correctional Care,

Massachusetts Department of Corrections Contract

Health Service Division, Dedham, MA

Regional Medical Records Clerk

Was responsible for all the medical record duties for the following facilities: MCI Plymouth, Southeastern Correctional Center and Minimum Unit, MCI Longwood Treatment Center, and the Massachusetts Boot Camp. My duties varied depending on the facility, my duties included setting up and scheduling all outside hospital appointments, ordering supplies, updating the chronic disease tracking roster on the computer, updating TB plants on the Department of corrections VAX computer, and setting up all inactive charts for offsite safe site storage. I was also responsible for locating all of the medical deficiencies in the medical records, and completing the Quality Assessment Audits.

September 1993 - October 1993

Interim Medical Records Supervisor

Was responsible for supervising the medical records unit at MCI Concord while interviewing candidates to fill the vacant position.

April 1993 - September 1993

Medical Records Auditor

Responsible for Auditing Medical Records for all State Correctional Sites in Massachusetts in preparation for the Department of Correction Health Services Division Audit.

SPECIAL CERTIFICATION/AWARDS

• Received Armor’s statewide employee of the month award for January 2013

• Received certification via the national commission on correctional health care in August 2010

• Received Certification via CMS MIS Department to be an East Area Focal Point Trainer - participating in the companies train the trainer program – proficient on all company computer programs and applications – Assisting with company start-ups and site close outs in the east area.

• Took classes and certificate programs on the art of negotiations, productivity power, and defeating Procrastination. Also took courses related to the advantages of being a successful manager, and the truth about managing people

• Attended seminars from the American Management Association & Skill path on – The High Impact Communication Skills for Women, how to be an effective supervisor, how to get more Organized, The Effective Negotiator, and The Effective Assistant

• Received the Massachusetts CMS 2000 Employee of the year Award

• Received the Massachusetts CMS 2002 Managers Choice Award

SPECIAL SKILLS

Sign Language Level 1 & 2 (Northeastern)

Impeccable Computer Skills and knowledge; Department of Corrections VAX, and IMS system trained; Trained on all CMS company data programs including PeopleSoft, Trinity III, and the Inmate Eligibility System – Proficient in Word, Excel, and Access

AFFILIATIONS

Member of NCCHC (National Commission on Correctional Health Care) - August 2010 to present

Member of NEOHSE (New England Organization of Human Service Education) – 1989 to 1991

Member of Boston Ride for Kids-2000 to 2006

Team Leader - American Cancer Society Making Strides Against Breast Cancer Annual Walk

American Heart Association – CPR certification valid through December 2021

EDUCATION

CCHPBA

Correctional Health Professional

National Commission on Correctional Health Care Exam program

• Sat for exam and certification obtained in August 2010

Eastern Nazarene College

LEAD Program

Quincy, MA

Candidate: 2001 - 2002

• Evening program – Sessions on Business Management

Northeastern University

Boston, MA

• April 1989 – September 1992/Took four years of classes towards a Bachelor of Arts Degree in Human Services

Minor:

Deaf Studies/Sign Language

Activities:

Teachers Assistant for Introduction to Human Services for two years (TA responsible for grading papers, and organizing course outlines for professor)

Treasurer of NUROW (Northeastern University Reaching Other Worlds)

Member of SOAR (Society Organized Against Racism)

Roxbury Community College

Boston, MA September 1986 –Fall 1989

Honors:

Was on the president’s list for every semester. Graduated with honors

Activities:

Member of Phi Theta Kappa, Student Government Liaison, Treasurer and Secretary of the International Club

St. Johns College

References Available Upon Request

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