Data Analyst Scrum Master
Resume:
Shehab Hassanein
Sr. Scrum Master
******.***********@*****.***
Senior Scrum Master with over 10 years’ experience in coaching/training teams and stakeholders in Scrum/Agile software development practices as they rapidly adjust to the everchanging business world, a keen servant leader who inspires teams to inspect, adapt and become high performing, self-organized while delivering high quality solutions within short cycle times. Strong ability to ensure transparency through information radiators while aiming for more collaboration across departments that builds trust, sense of belonging and accountability within the organization.
●Responsible for managing projects and subprojects / work efforts, typically of medium to large size and complexity.
●Facilitating meetings including preparing agendas and coordinating schedules and materials, following-up on action items; gathering, organizing and distributing project related documentation.
●Strategic planning, continues improvement, training and technical writing/ providing thorough mapping of context, business rules, processes, data, events, states, use/test cases.
●Strong team leadership and communication skills.
●Develop and maintain a solid partnership with key project and business stakeholders and work collaboratively towards a common goal.
●Assist with internal and external communication, improving transparency, and radiating information.
PROFESSIONAL SUMMARY
Keep Trucking, LA, CA 08/2018- Current
Sr. Scrum Master
●Guiding the team and organization on how to use Agile/Scrum practices and values.
●Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.
●Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
●Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
●Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
●Develop and maintain a solid partnership with key project and business stakeholders and work collaboratively towards a common goal.
●Recommend improvements and assist in changes to best practice.
●Ensure that the Scrum team is empowered yet has solid processes and excellent discipline by following Agile Management Framework.
●Ensure all Scrum working sessions are adhered to throughout project lifecycle.
●Continuously challenge the ways of working within the team.
●Assist with internal and external communication, improving transparency, and radiating information
●Collaborate with project teams (both on and offshore), create and maintain project plans and schedules.
Truck Land, LA, CA 06/2016- 08/2018
Scrum Master
●Work with the business teams and IT management to clarify and manage the scope of projects.
●Ensure that work is prioritized by the business to ensure that project ROI is achieved.
●Facilitate effective communication among project team members, operating areas/units and various levels of IT Management.
●Identify, manage and communicate project risks and issues to ensure that Business and IT management are aware and can take steps to mitigate them.
●Design the dash board and the KPI for different teams.
Intuit, San Diego, CA 3/2012- 5/2016
Scrum Master
●Guiding the team on how to get the most out of self-organization.
●Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable to deliver with quality.
●Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
●Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
●Facilitating getting the work done without coercion, assigning, or dictating the work.
●Facilitating discussion, decision making, and conflict resolution.
●Assisting with internal and external communication with focus on full transparency.
Intuit, San Diego, CA 5/2009-2/2012
Business Analyst
●Translate the business requirements into system requirements and functional requirements.
●Prepared SWOT, Problem, Gap, What If analyses.
●Responsible for Business Requirements Documents and use cases.
●Implemented many business optimization projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by adjusting manual processes.
●Forecasted company's expense accounts and assisted in vendor contract renewals and invoicing.
●Involved in UAT and interfaced with automation team to ensure the automated scripts comply with system test requirements.
●Created presentations for Monthly quarterly, semi-year and annually business reviews for corporate-level management documenting business status, performance, and pending business initiatives.
●Worked with operation managers to design and implement process and plans to achieve performance goals and compiled and presented chart presentations to them on a regular basis comparing performance and quality trends against set goals.
●Regularly trained new hires on the process.
●Single point of contact with the senior management through effective communication on key deliverables.
●Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.
●Working on the transition of new processes and being responsible of interaction with the Client to meet the needed requirements.
●Relationship Management, Client Interaction on a regular basis & identify process and intimating the team accordingly.
●Interact and build relationship with various support functions for co-ordination and smooth functioning of the process.
●Flag and analyze situation that need to be brought to the attention of the management.
MGM Resorts International, Las Vegas, NV 09/ 2007 – 04/2009 Business / Data Analyst
●Performed extensive requirement analysis and developed use cases and workflows.
●Assist and support the strategic planning for customer operations through information and strength and weakness analysis.
●Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime.
●Create scheduling solutions for departments that account for current business demands as well as exceptions.
●Conducted benchmarking activities to identify best practices.
●Established a Business Analysis methodology.
●Researched the various steps in the lifecycle and then constructed the system in a way that the high-risk customers would be easily identified and monitored.
●Performed job of contact point for all stakeholders (business, legal, compliance, development).
●Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project.
●Proactively communicates and collaborates with customers to analyze information needs and functional requirements to remain within the project scope, budget and schedule.
●Conducts business and workflow analysis to determine risks and difficulties in reaching project goals; providing a guideline to mitigate risks and plan accordingly for challenges.
●Ensure the exception reports and analysis is submitted in case of needing management action.
●Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process.
●Deliver what -if scenarios and simulations in case that need such sensitivity models.
IBM, Cairo, Egypt 02/2002 –04/ 2007
Senior Finance Analyst
●Analyzed clients’ systems and business processes.
●Conducted user interviews, gathered requirements, analyzed the requirements by using Visio.
●Analysis of historical data, forecasting and creating staffing scenarios for inbound and outbound business functions.
●Forecasts call volume, service level, and required staffing each week to meet all service level for all teams to ensure that productivity objectives are met in a timely and efficient manner.
●Ensure accurate planning and adequate staffing for operational accounts regarding all resource issues and maintaining the accuracy of schedules forecasting
●Delivery flexible schedules to contact center to provide optimum resource fit and forecast demand.
●Consults with property leaders to understand needs and expectations.
●Collaborates with Manager Planning & Analysis in identifying and executing on analysis opportunities within the property.
●Participates in planning and budgeting activities at property fostering strong partnership with Corporate Finance.
●Contributes to financial management of Property by providing insights and recommendations on cash flow, cost identification and allocation, and risk management.
●Collaborates in data and analytics innovation.
●Partners with Enterprise Analytics to assist Property team in action planning on insights, tracking of progress and achievement of goals.
●Creates ad-hoc reporting, analyzes and make recommendations regarding analysis to senior Planning and Analysis team members.
EDUCATION
●Master of Business Administration (MBA) from Kaplan University.2010.
●Bachelor of Business Management from Ain Shams University – Egypt.
CERTIFICATES AND TRAINING
●Certified Scrum Master (CSM)
●Project Management Diploma from Regional IT Institute (RITI) with cooperation of Project Management Institute, USA (PMI)
TECHNICAL SKILLS
●Jira,Oracle, Rally,Java, Visio, Tableau, MS Project, Microsoft Office and Acrobat.
●An excellent communication skill demonstrated by ability to work with people of diverse backgrounds and dealing with many different types of people.
●Ability of facing problems and how to solve it through the right channels.
●Hard worker and able to work under pressure and for a long hours and Strong, self- motivated personality.
●Strategic Thinking, Customer Orientation, Result Orientation, Business Sense and Quality Focus.
●Analytical thinking & Decision making, Communication, Negotiation and Leadership skills.
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