Customer Service Support
Resume:
Kendra Brown
** ******** **. *** * - *** Greenville, SC 29615
**.*******@*****.***
EDUCATION
Western Carolina University, Cullowhee NC
Bachelor of Science in Political Science August 2010 Bachelor of Science in Communication Sciences and Disorders May 2016
Skills
● Supervisory Experience
● Experience handling and managing confidential information.
● Strong communication and organization skills with impeccable attention to detail
● Conflict resolution
● Experience with Microsoft Suite, Workday, and HR management software JOB EXPERIENCE
Target, Human Resources Expert November 2018 - Present
● Provided support to Target team members by resolving questions or concerns and providing store updates, news, and other important information.
● Collaborated with the leadership team to provide support in employee and customer relations.
● Reviewed and confirmed that all hourly team members clocked hours corresponded with time sheets, schedules, as well as adhering to state laws.
● Processed, managed, and organized all documents as well as the computer database.
● Conducted phone screenings for various roles at Target.
● Scheduled job interviews for candidates.
● Assisted on-boarding of new employees and ensured that all documents were completed. Etowah United Methodist Church, Child Care Provider April 2016 – Feb 2017 Etowah, NC
● Provided age-appropriate care to children of all ages.
● Practiced a good sense of humor, ability to entertain, patience, physical stamina, perseverance, and showing compassion.
● Ensured safety of the nursery by organizing, cleaning, and disinfecting surfaces and rooms. Kelly’s Logan House, Hostess May 2013 - October 2013 Wilmington, DE
● Served as the first point of contact by greeting and welcoming guests.
● Served as a liaison between the staff and guests to provide first-rate customer service. ● Maintained work area while also cleaning and organizing tables quickly to ensure staff can continue to serve guests without disruption.
● De-escalated and solved any customer dissatisfaction while maintaining a calm and professional demeanor.
Dollar Tree Deals, Assistant Manager July 2011 - January 2013 Wilmington, DE
● Managed and supervised hourly staff and ensured that store and company policies were followed.
● Provided backup and supported the store and hourly staff to ensure that the store was clean, stocked, and customers were able to check out quickly and efficiently.
● Provided customers with first rate customer support and care.
● Handled large finances of the store.
ADDITIONAL WORK EXPERIENCE
Logan’s Roadhouse May 2008-August 2008
Food Lion December 2004-Jan 2006
References
Helen Bratcher, Target Team Leader at Starbucks
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Karen Cale, Target Executive Team Leader of General Merchandise
*****.****@******.***
Chelsea Rivers, Whole Foods Prepare Chef
**************@*****.***
Mari Hashimoto, Target Team Member
*****.****.*****@*****.***
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