Customer Care Coordinator

ASHWANI KUMAR

Ward no-** V.P.O-PATAUDI House no.52 (122503)

Rewari road behind indian oil petrol pump.

Mob no-805-***-****

Email ID :- ******@*****.***

OBJECTIVE: To perform & establish in a challenging environment with operational set up wherein hard work, sincerity and dedication pays rich dividend accompanied with profit of my company and myself. Also to develop and accelerate with powered past knowledge & experience. Always ready to learn experience, explore & implement valuable feedbacks to enhance individual and concerned system.

WORK EXPERIENCE

Work Experience – 1 year (Jan 07 to Dec 07)

GE Money - SBI CARDS (On behalf of Info vision Solutions Pvt Ltd.)

Remittance Process Associate (Personal Loan)

Leading a team of 7 in handling all incoming and outgoing process operations for SBI Cards.

Analyzing data to increase customer care efficiency and to deliver it in a TAT.

Analyzing problems in process, searching bugs & error to enhance system quality.

To maintain all summary MIS’s & inventories related products (Encash & EMD).

To improve Quality standard & implicate necessary Quality tools.

User Acceptance Testing of customized applications.

WORK EXPERIENCE

GE Money - SBI CARDS (On behalf of Infovision Solutions Pvt Ltd. Feb 08 to

GE Money - SBI CARDS (On behalf of Serco Pvt Ltd. Dec 08 to Jan 2013) in Collection

EXL INDIA – As a Coordinator (From September July 2013 to july 2014)in corporate office

MAX Life Insurance - As a MIS EXECUTIVE (AugusAugust to till date)In corporate offioffice

Job Profile

To maintain product MIS’s, reports & dashboards for related processes.

Handling SBI credit card customers.

Co-ordination

Team handling & providing proper working environment

EDUCATIONAL QUALIFICATIONS

Academic Degrees & Certification

Institution

10th

BSEH

10+2

BSEH

Graduation (Final Year)

Result awaited

PROFESSIONAL QUALIFICATION & CERTIFICATION

Certifications

Institution

DIPLOMA CAURSE (1 Yrs)

PPIT, Ptataudi, Gurgoan

Personal Details

Father’s Name : Sh Vinod kumar

Date of Birth : Feb 09 1987

Nationality : Indian

Marital Status : Married

Languages Known : Hindi,English

Skills & Strengths

Excellent oral and written communication skills

Strong in Data Analysis & EDP operations

Effective designing & presentations skills.

Communication, co-ordination, and computer literate, pushy, positive attitude never clue attitude, it understanding Innovative self-start organized

Always open to feedbacks, eager to learn, leadership Quality, adaptive to any situation & always ready to accept challenges.

Interests

Reading, Music, Traveling & Games

Place:

Date : (Ashwani kumar)

Contact this candidate